Customer did not leave a comment.Bryan B.
Customer Reviews for Gray Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Torrance N.
Customer did not leave a comment.Shana B.
Not a thing.Janice B.
This was a second pick up location , our original pick up location did not have our rental equipment and did offer help - we were delayed by a day in our travels because of this and had to travel an hour away to the gray location - very disappointed and inconveniencedKevin R.
Excellent customer support and very helpful. Stayed open for an extra 15 minutes to ensure I was taken care of with a last minute change in pick upTodd C.
I reserved a 4 wheel tow dolly but when I arrived the manager told me the dolly was used for something else. I was able to rent a 2 wheel dolly which worked fine. Nothing bad, just an inconvenience. I would use this location again.kelly M.
John is greatJames B.
Not much. Very good staff at this location.Thomas J.
Nothing from the Gray pickup location. He was waiting on us to get there, trailer was setting in an easy to hook to spot. Took a few minutes inside. Pulled around back, hooked up, checked lights and signals, then off we went.David G.
The problem is that my reservation was moved from where I live (Macon, GA) to Gray, GA, some 20 miles away. That meant a minimum of 40 useless miles I had to pay for.Kevin R.
The owner went out of his way to help me. I am a 'raving fan.'Ken H.
Great job trucks are always pretty good shape running good getting clean use your truck many of times in the last 30 days probably about 20 times thank you so much thank you so much see you again sunshine moversMichael E W.
This place has amazing customer service. Very professional staff that assisted me from A to Z. My reservation was available upon arrival and the staff completed a entire walk around with me to ensure my safety upon departure.Adam F.
Customer did not leave a comment.BriAnna M.
I was charged $21.00 for gas and the picture I took before I drove to when I dropped off, the gas hand is in the same place. Shouldn't have been charged anything extra!KENNETH W.
Great Service and information on the correct way to use itBoisey H.
The owner of this location , John, was extremely friendly and helpful and had us on the road in approximately 15 minutes. He also made sure we had all the blankets and dollies that we ordered. I would highly recommend this location to anyone. Thank you, John!Steve W.
Please don't text at 11:00 pm it woke m up! That's all thank youRobin P.
Customer did not leave a comment.Benjamin G.
Customer did not leave a comment.Bonnie G.
Customer did not leave a comment.Leah R.
Wish they had more inventory so I could pick up here every time!Kevin E.
Customer did not leave a comment.Joseph H.
Location was an out-of-the-way adjustment due to UHaul messing up my scheduled order. Service at the location was helpful and professional.Jason D.
Customer did not leave a comment.Paul C.
Nothing, just pay John more, he is a credit to your company.Terry C.
The only problem that I had is that you do not get reimbursed if you put more gas in the tank than there was originally.Tracey B.
Customer did not leave a comment.JAMES T.
Customer did not leave a comment.WILLIE C.
Great experience, nice to have local dealer.John S.
Proprietor was very helpful. His directives were exact and courteous. I will use this location again. GWGary W.
Customer did not leave a comment.Katy R.
Read comment above.Charles M.
Customer did not leave a comment.Paul P.
Customer did not leave a comment.Corbitt M.
The customer service at the drop off location was stellar. Brynn was professional, courteous and went over and above. The next time I need a uhaul I will definitely be going to Brynn.NERISSA M.
Customer did not leave a comment.FERN L.
Very kind and helpful. The equipment was set up and ready when I arrived to pick it up.Donald T.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.John W.
Customer did not leave a comment.JONATHON S.
Call a person if you dont a a truck on the day of reservation an disclose all fee not just some people want an need to be prepared. Its already stressful moving an uhaul dont make it betterFelisha J.
Customer did not leave a comment.Reba P.
Staff was very friendly and helpful. I was very pleased and would definitely use this location again.Roy R.
Customer did not leave a comment.Mark C.
Customer did not leave a comment.Carol B.
Best experience ever! Will definitely be back!!Sarah P.
Ensure the pickup location inspects and cleans the vehicle prior to the next renter. Also verify fuel gauge matches paperwork; this can cause an incorrect billing of fuel charges for the next renter.Dale D.
Customer did not leave a comment.Roy B.
Not sure but I think I was overcharged. No one from U Haul will call me back. Told 1 price then was charged a different price.Ronnie H.
Customer did not leave a comment.GARRY H.
Wonderful, courteous service!!!!Sheila C.
Enjoyed working with them, they did everything they could to make everything easy.JOHN L.
Although I didn't have contact on the after hours drop, I called this morning to confirm the drop location was appropriate. The rep was extremely helpful, and I would definitely consider for future needs.FREDDIE C.
Top notch customer service. 5-Stars.MICHAEL P.
Customer did not leave a comment.Coleman A.
Take care of your customers. Do what you say! If you say you will have a manager call someone back they need to call customer backTIMOTHY S.
Customer did not leave a comment.SETH T.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.MARILYN J.
Amazing experience and customer service!!Dauphin C.
Customer did not leave a comment.TRACY T.
Customer did not leave a comment.Charles R.
Excellent Customer ServiceDeborah P.
Customer did not leave a comment.Julia R.
Everything was perfect. Just what we needed and thank you so much for your help. The price was also very reasonable which as you know helps those who are moving keep keep coming backJERRI R.
Great Customer Service!BERT K.
Very helpful and friendly staff!, Was in and out in less than 10 minutes.Trent P.
Customer did not leave a comment.Wayne M.
Customer did not leave a comment.Carolyn R.
Customer did not leave a comment.Wiliam D.
Customer did not leave a comment.Sherry J.
Open on a Sunday for drop off - quick and easyNeil H.
Customer did not leave a comment.Imani D.
Customer did not leave a comment.Helen B.
Customer did not leave a comment.Frank M.
Customer did not leave a comment.Ricky S.
Customer did not leave a comment.Brett B.
Customer did not leave a comment.Sheri J.
Excellent service from the owner of the business and the young lady helping him. Would recommend them to anyone looking for a U-haul.Donny H.
Customer did not leave a comment.Frank D.
Stop with the verification call if the person is there taking pictures with the cell phone of the actual truck they rented that's all you need not everybody has someone extra callRobert B.
The staff was very helpful but I need 2 dollies to move my sick dad and I was coming from Alabama to get him in a safer place, i reserved the truck and the equipment but when i got there I was notified they didn't have the dollies that were needed the gentleman apologized and did call the closest corporate store to find me one ( which happen to be in the town I live) the directed me to a place near my dads in Milledgeville which happen to be a place called levels barbershop. I arrived and the place was not open and didn't look to have been open since this pandemic and no number or anything to try to get in contact with any one. I then had to run around Milledgeville to try to find a dollie or anything that could get a washer and dryer out and many boxes and furniture. I really wish I was informed when I make my reservation that the equipment wasn't there therefore I could have picked one up at the location near me before getting the truck.Myron D.
Customer did not leave a comment.ASHLEY T.
Have someone that knows what they are doing. Also not false advertise.Christina L.
Customer did not leave a comment.Ryan R.
Customer did not leave a comment.John B.
Extremely nice employees. They also were closed Sunday however took the time to meet me at the office that morning to help me out and get me into a truck. Above and beyond service experience!mike A.
Customer did not leave a comment.ALIDA C.
I did not get hand trucks and also went to my locates to pick up the uhaul no one was their and had to call took two hours to get another truck and the lady give me the keys and doesn't show me anything are check to see if I had everything .Shanda H.
Customer did not leave a comment.Kyle D.
Lower the mileage rate...99 cent per mile can get very expensive. Main website advertise the rate at .19 cents per mile.Eugene J.
Customer did not leave a comment.bruce M.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.Timothy R.
Customer did not leave a comment.Robert G.
Quaint af.Alexander F.
Customer did not leave a comment.Rebecca R.