Customer Reviews for Grays Hardware & Paints Inc
(U-Haul Neighborhood Dealer)

194 reviews

1878 Middle Country Rd   Ridge, NY 11961
(On middle country road 1/4 mile east of Dunkin' Donuts)

(631) 924-0596

Location Hours

  • Mon-Sat: 9 am - 3 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 2/16/2022: 1:15 pm - 5:00 pm
  • 2/21/2022: Closed
  • 3/16/2022: 1:15 pm - 5:00 pm

Services at this Location:

Contact Us

(631) 924-0596

1878 Middle Country Rd
Ridge, NY 11961
(On middle country road 1/4 mile east of Dunkin' Donuts)

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 3 pm
  • Sun: 9 am - 1 pm
Special Operating Hours
  • 2/16/2022: 1:15 pm - 5:00 pm
  • 2/21/2022: Closed
  • 3/16/2022: 1:15 pm - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

Marco B. 
Rating:
5.0

Customer did not leave a comment.

Wil D. 
Rating:
5.0

Great staff and wonderful service.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Luis J. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

EXCELLENT AND DEPENDABLE!

BILL M. 
Rating:
5.0

The gentleman at this location is Extremely friendly and helpful .. really made this stressful time just a bit easier!! Highly recommend this location for all your Uhaul needs!!!!

Donna C. 
Rating:
5.0

Everything is superb.

Juliet C. 
Rating:
5.0

Everything was good.

Aidan B. 
Rating:
5.0

Customer did not leave a comment.

Fritz S. 
Rating:
5.0

The whole experience was flawless! Couldn't have asked for better!

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Ariella D. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
1.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth F. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

nothing service was excellent and process was very easy

Paula H. 
Rating:
5.0

great

daniel M. 
Rating:
5.0

Customer did not leave a comment.

Vincent L. 
Rating:
5.0

I rented the 20ft truck. It needs the transmission serviced. The truck would idle/act like it was in neutral when the gas was pressed. I got through it but if the transmission fails there may be issues w the next customer. Otherwise no complaints.

Lorane C. 
Rating:
5.0

Lower the prices. Way to expensive.

Andrew A. 
Rating:
5.0

Great interaction with the staff

Lee D. 
Rating:
5.0

Customer did not leave a comment.

JoAnn V. 
Rating:
5.0

Customer did not leave a comment.

Ann P. 
Rating:
1.0

Due to my experience with the U-haul provider and the company itself I do not believe I will ever be using U-Haul to move again. The provider misled me into where I can drop off the U-Haul and how I could drop off the U-Haul and also mistakenly placed my drop-off point 22 miles from where I was moving. As with the company while the woman who I was speaking to was courteous and polite the company itself I found rather intransigent and uncompromising as to fixing the problem that arose from its provider

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
3.0

Customer did not leave a comment.

Michael I. 
Rating:
1.0

Over charge for rental. Why do I pay for miles use if I replace the gas? It's was a hassle to pick up from their & drop it off. Never again. Ever.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Erik P. 
Rating:
5.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

I have known Scott and his sister since 1977 when we moved to Ridge and their Mom an Dad ran the store and this is a case of the apples didn't roll to far from the Tree. Wether it's advice for uhaul or everything they sell in their hardware store their advice is honest and thorough so you can get exactly what you need. And that is integrity thru all these years keeps me coming back.

William M. 
Rating:
5.0

Excellent Could not be better!

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
1.0

Way too far from my house, it killed the miles on the truck and cost me a fortune. I was supposed to get a truck from a location near me but when I showed up at 8pm on Sunday night my truck was never prepared and I was forced to go elsewhere

Trevor K. 
Rating:
5.0

No problems

Anne F. 
Rating:
5.0

Customer did not leave a comment.

Marissa G. 
Rating:
5.0

The folks at Grays Hardware were really friendly and very helpful. I had a very pleasant experience renting a uhaul from Grays.

Angelo S. 
Rating:
5.0

Customer did not leave a comment.

Ann G. 
Rating:
5.0

Customer did not leave a comment.

Herbert B. 
Rating:
5.0

Perhaps one of the best customer service I have seen around here. Keep it up!

Cherno J. 
Rating:
5.0

They were great, no need for improvement.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Edith M. 
Rating:
5.0

BIG problem we didn't get the size truck we wanted. Was told pickup location would be near. It wasn't. We had to drive a distance to pick up truck.

Michelangelo A. 
Rating:
5.0

Excellent, friendly service. :)

Helena O. 
Rating:
5.0

Nothing everything was great

Marcus W. 
Rating:
5.0

Friendly and impeccable service. Highly recommend.

patricia E. 
Rating:
5.0

Nothing everything went perfectly

Barry B. 
Rating:
5.0

Friendly, and professional

Michael H. 
Rating:
5.0

5stars??????????

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Staff at Grays were very accomodating and helpful as I had difficulty with mobile phone truck rental. Dont do by phone. Easier to interact with people.

Debbie C. 
Rating:
4.0

Mobile pick up and return needs better instructions

Kara M. 
Rating:
5.0

excelente atención

Wilmer O. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Great service!!!

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

daian L. 
Rating:
5.0

Getting the van & dropping off was easy & quick. I was in & out in a few minutes.

Loren A. 
Rating:
4.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Cecil P. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
4.0

The rental location was very convenient and the owner/operator very helpful.

Deane F. 
Rating:
5.0

Customer did not leave a comment.

Nazish A. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Very friendly and quick service. Would definitely recommend to a friend.

raymond P. 
Rating:
5.0

Customer did not leave a comment.

gerard H. 
Rating:
3.0

Customer did not leave a comment.

JANET S. 
Rating:
5.0

Customer did not leave a comment.

Lloyd F. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
5.0

The owners are amazing people! Extremely courteous, knowledgeable, and helpful. I will definitely be using this location again in the future when I need another U-Haul service. Thanks a million!

Olivia G. 
Rating:
4.0

Only one person can process paper workwith Uhaul at this location

Peter B. 
Rating:
5.0

Excellent customer service and very friendly thank you

John S. 
Rating:
5.0

Customer did not leave a comment.

Seth C. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Kristian I. 
Rating:
5.0

Customer did not leave a comment.

Javier C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

It was a really efficient way to move!

Miriam P. 
Rating:
5.0

Customer did not leave a comment.

Javier C. 
Rating:
5.0

Gray's Hardware needs no improvement. Old fashioned, friendly, expert help in everything from truck rental to hardware ... . Gray's is the only exception I have to my otherwise strict “Don't recommend anything “ rule. Short version: GO TO GRAY'S!

Bryan R. 
Rating:
5.0

It was just annoying that we only needed a Van and although there were vans in the parking lot both Thursday...and Friday when we picked up as well as Saturday when we dropped off and were told no vans were available on the site. So I feel that cancellations are not updated immediately on the main site.

Suvidya D. 
Rating:
5.0

Quick and easy drop-off.

Linda E. 
Rating:
4.0

Very nice customer service staff. Was helpful to see the Uhaul trucks in front and easy to pull in and park.

Jeannine N. 
Rating:
5.0

Customer did not leave a comment.

kendra B. 
Rating:
4.0

Customer did not leave a comment.

daniel S. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

JOhn A. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Customer did not leave a comment.

Dominick A. 
Rating:
5.0

Grays hardware is a great local store, always very helpful.

Oscar P. 
Rating:
5.0

Customer did not leave a comment.

Cathy P. 
Rating:
5.0

Fix the app

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

cheryl D. 
Rating:
5.0

The rental of the this van was indeed a pleasure to deal with.Grays Hardware where it seems you can find anything you might need inside the store combined with the friendly and knowledgeable help will keep me coming back!

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
No reviews have been submitted for this location.

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