Customer Reviews for Grays Hardware & Paints Inc
(U-Haul Neighborhood Dealer)

160 reviews

1878 Middle Country Rd   Ridge, NY 11961
(On middle country road 1/4 mile east of Dunkin' Donuts)

(631) 924-0596

Hours

  • Mon-Sat: 9 am - 3 pm
  • Sun: 9 am - 1 pm

Special Operating Hours

  • 4/14/2021: 1:30 pm - 5:00 pm

Services at this Location:

Contact Us

(631) 924-0596

1878 Middle Country Rd
Ridge, NY 11961
(On middle country road 1/4 mile east of Dunkin' Donuts)

Services at this Location:

Hours

  • Mon-Sat: 9 am - 3 pm
  • Sun: 9 am - 1 pm

Special Operating Hours

  • 4/14/2021: 1:30 pm - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent Could not be better!

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
1.0

Way too far from my house, it killed the miles on the truck and cost me a fortune. I was supposed to get a truck from a location near me but when I showed up at 8pm on Sunday night my truck was never prepared and I was forced to go elsewhere

Trevor K. 
Rating:
5.0

No problems

Anne F. 
Rating:
5.0

Customer did not leave a comment.

Marissa G. 
Rating:
5.0

The folks at Grays Hardware were really friendly and very helpful. I had a very pleasant experience renting a uhaul from Grays.

Angelo S. 
Rating:
5.0

Customer did not leave a comment.

Ann G. 
Rating:
5.0

Customer did not leave a comment.

Herbert B. 
Rating:
5.0

Perhaps one of the best customer service I have seen around here. Keep it up!

Cherno J. 
Rating:
5.0

They were great, no need for improvement.

Robert C. 
Rating:
4.0

Customer did not leave a comment.

Edith M. 
Rating:
5.0

BIG problem we didn't get the size truck we wanted. Was told pickup location would be near. It wasn't. We had to drive a distance to pick up truck.

Michelangelo A. 
Rating:
5.0

Excellent, friendly service. :)

Helena O. 
Rating:
5.0

Nothing everything was great

Marcus W. 
Rating:
5.0

Friendly and impeccable service. Highly recommend.

patricia E. 
Rating:
5.0

Nothing everything went perfectly

Barry B. 
Rating:
5.0

Friendly, and professional

Michael H. 
Rating:
5.0

5stars??????????

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Staff at Grays were very accomodating and helpful as I had difficulty with mobile phone truck rental. Dont do by phone. Easier to interact with people.

Debbie C. 
Rating:
4.0

Mobile pick up and return needs better instructions

Kara M. 
Rating:
5.0

excelente atención

Wilmer O. 
Rating:
5.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Great service!!!

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

daian L. 
Rating:
5.0

Getting the van & dropping off was easy & quick. I was in & out in a few minutes.

Loren A. 
Rating:
4.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Cecil P. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
4.0

The rental location was very convenient and the owner/operator very helpful.

Deane F. 
Rating:
5.0

Customer did not leave a comment.

Nazish A. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Very friendly and quick service. Would definitely recommend to a friend.

raymond P. 
Rating:
5.0

Customer did not leave a comment.

gerard H. 
Rating:
3.0

Customer did not leave a comment.

JANET S. 
Rating:
5.0

Customer did not leave a comment.

Lloyd F. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Marc D. 
Rating:
5.0

The owners are amazing people! Extremely courteous, knowledgeable, and helpful. I will definitely be using this location again in the future when I need another U-Haul service. Thanks a million!

Olivia G. 
Rating:
4.0

Only one person can process paper workwith Uhaul at this location

Peter B. 
Rating:
5.0

Excellent customer service and very friendly thank you

John S. 
Rating:
5.0

Customer did not leave a comment.

Seth C. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Kristian I. 
Rating:
5.0

Customer did not leave a comment.

Javier C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

It was a really efficient way to move!

Miriam P. 
Rating:
5.0

Customer did not leave a comment.

Javier C. 
Rating:
5.0

Gray's Hardware needs no improvement. Old fashioned, friendly, expert help in everything from truck rental to hardware ... . Gray's is the only exception I have to my otherwise strict “Don't recommend anything “ rule. Short version: GO TO GRAY'S!

Bryan R. 
Rating:
5.0

It was just annoying that we only needed a Van and although there were vans in the parking lot both Thursday...and Friday when we picked up as well as Saturday when we dropped off and were told no vans were available on the site. So I feel that cancellations are not updated immediately on the main site.

Suvidya D. 
Rating:
5.0

Quick and easy drop-off.

Linda E. 
Rating:
4.0

Very nice customer service staff. Was helpful to see the Uhaul trucks in front and easy to pull in and park.

Jeannine N. 
Rating:
5.0

Customer did not leave a comment.

kendra B. 
Rating:
4.0

Customer did not leave a comment.

daniel S. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

JOhn A. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Customer did not leave a comment.

Dominick A. 
Rating:
5.0

Grays hardware is a great local store, always very helpful.

Oscar P. 
Rating:
5.0

Customer did not leave a comment.

Cathy P. 
Rating:
5.0

Fix the app

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

cheryl D. 
Rating:
5.0

The rental of the this van was indeed a pleasure to deal with.Grays Hardware where it seems you can find anything you might need inside the store combined with the friendly and knowledgeable help will keep me coming back!

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

justin N. 
Rating:
5.0

Very pleasant, friendly and courteous mom & pop operation. Customer satisfaction seems to be their motto. I will drive the extra 15 minutes to get my hardware needs.

Robert P. 
Rating:
5.0

Extremely convenient and very friendly!! I highly recommend Grays Hardware!!

Michael W. 
Rating:
5.0

Give Scott at Grays Hardware, and the pleasant woman I spoke with at UHaul scheduling office a raise or some sort of bonus incentive for the fantastic job they do.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

I have rented U-hauls trucks and vans from various locations over the course of 30 years. This place is by far the most efficient managed U-haul experience I have ever had. Quint friendly little neighborhood hardware store. Real old school feel. My van rental was super clean and had a full tank of gas , which extremely convenient to return back the same way. Most all other locations I've experienced, had all ranges of gas levels, which is hard to top off prior to returning the rentals. I was in and out of this location in under 15 minutes. Awesome! ! I highly recommend this location to friends and family . This should be a model store for all locations. The Best U-haul Experience! !

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Maureen H. 
Rating:
5.0

Nothing, they were friendly and obliging.

gerri L. 
Rating:
5.0

Very good pricing and the guy who helped me was super nice and helpful!!

Shawana Z. 
Rating:
5.0

Customer did not leave a comment.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

Dennis F. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

MIKE R. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
5.0

The customer service while picking up the van was stellar not to mention the van itself was so clean and smelled brand new still! I loved how the van drove and handled and appreciated the back up camera in the rear view mirror!

amanda S. 
Rating:
5.0

Get more trucks there

TERRENCE D. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

andrew M. 
Rating:
5.0

Customer did not leave a comment.

kathryn K. 
Rating:
5.0

Customer did not leave a comment.

CAROLINE F. 
Rating:
5.0

It was inconvenient because it was a new truck and the drop box didn't fit the key to the new truck. Ridiculous ! I wasted an hr because of it and mileage and gas.

DOMINICK F. 
Rating:
5.0

Nothing! Scott at Gray's Hardware was wonderful! Thank you.

LYNN A. 
Rating:
5.0

Very simple, nice, clean, hardware store. The U-Haul rental experience was excellent. Overall, picking up the rental truck, loading the cargo, transporting, and local driving, I was lucky to be within 1/2 mile remaining of mileage allotted for the trip. An extra 5 miles would have helped. Very satisfied 5 stars.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE D. 
No reviews have been submitted for this location.

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