Customer Reviews for Grayson Inc
(U-Haul Neighborhood Dealer)

28 reviews

2350 Alexandria Pike   Southgate, KY 41071

(859) 442-0864

Location Hours

  • Mon-Wed: 9 am - 6 pm
  • Thur-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(859) 442-0864

2350 Alexandria Pike
Southgate, KY 41071

Services at this Location:

Location Hours

  • Mon-Wed: 9 am - 6 pm
  • Thur-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JESSIE C. 
Rating:
2.0

This U-Haul location operates in a small free standing cubicle and the female operator refuses to wear a mask while going through check in and out process. I feel this is dangerous and inconsiderate and will not rent from this location again.

KENNETH B. 
Rating:
5.0

There wasn't anything it was perfect

BRENDA N. 
Rating:
5.0

My (15ft.) truck was blowing hot air down by my feet the whole trip....I had the air conditioning on high the whole time....but, that wasn't enough to offset the hot air.....there wasn't any kind of control settings to turn off the hot air

Don S. 
Rating:
5.0

The lady who waited on me her name is Tracy is a fabulous lady. She helped me and everything. I give her a thousand thumbs up.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

MARY O. 
Rating:
5.0

Customer did not leave a comment.

Walter D. 
Rating:
4.0

The method of charging gasoline usage is vague. I picked up the vehicle with 1/2 tank showing on the gage. When I returned the unit the proprietor said they would “estimate” my gas usage by eyeballing the gage. This is nonsense. Your guess is as good as mine when staring at a fuel gage. The units should be rented full of fuel, then calculating fuel usage with a full up will be exact!

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R. 
Rating:
3.0

After truck was returned I saw that was billed $150 extra for an accident which later found out it was for I think 2 scratches .which I say we did not do. My son who went back after I saw the charge and spoke with the attended..could not resolve it. He was told the district manager would call him. 2 hours later and no call my son called the attended she then said he (district manager) is out till Monday and he would call then So as of now it is not resolved also we took the insurance so I don't understand why these scratches (which I still say was not done while we had the truck) are not covered on the insurance.

Jay Y. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS S. 
Rating:
5.0

Friendly, helpful and overall just great!

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

The ladie was great and she helped us get the Uhaul it was clean and had a full tank of gas I would give her 10 stars if I could ty so much for your help I will for sure be back ty

GORDON C. 
Rating:
5.0

A+ service truck was clean , i was in and out very fast

jon L. 
Rating:
1.0

I want a call from the regional manager. Very upset. 2 terrible uhaul experiences in 2 uhaul rentals in less than a week.

SANDRA H. 
Rating:
1.0

The old lady in the small shack is a idiot. Called me with a pure attitude because her lazy tail had to pick up 2 things in the back. Plus charged me 94 bucks for no reason. She said she's new to the job, needs to be fired immediately

ENRIQUE'CO H. 
Rating:
5.0

The attendant was super nice and helpful, especially when the key wasn't in the box like it was supposed to be. She called someone and got it straightened out instantly. The truck was high mileage, but it did the job just fine. Really easy check in made the experience very low stress.

Vincent K. 
Rating:
5.0

Customer did not leave a comment.

LEONEL G. 
Rating:
5.0

Nothing!

Claudia D. 
Rating:
1.0

Staff were absolutely rude and disrespectful. The van was dirty. The gas tank was on empty. We barely made it to the gas station. I will never rent from them again.

Jennifer H. 
Rating:
3.0

Returned it by 530 pm same day but no confirmation on the return also can't ever get anyone on phone from main number n that office is hardly open and I'm older n don't understand how to use the self check back in app

ELLIS T. 
Rating:
3.0

Secret rates and hidden fees, it wasnt swept out but was told that, then asked to sweep it out before the return and I was moving I had no way to sweep it out. As the previous customer left a mess. First charged 60 something dollars then 2 days later charged another 90 something. The ad is very misleading.

Candi L. 
Rating:
1.0

Competent staff? The staff here wasn't even remotely competent; couldn't operate printer, didn't have reservation pulled up despite advance notification; struggled with trailer hookup; I had to check lights myself; not available when I returned equipment; didn't check equipment in until three hour later; wasted my time on phone by talking about issues unrelated to my rental; no COVID-19 precautions (didn't wear a mask in a small enclosed trailer-office); and so on. I received an unsatisfactory follow-up call this morning when I filed a complaint, so I have no confidence Uhaul really cares about the damage to its brand reputation that this location is and will continue to do.

Aaron W. 
Rating:
3.0

Customer did not leave a comment.

david U. 
Rating:
3.0

Customer did not leave a comment.

HEATHER R. 
Rating:
5.0

This was the easiest part of a hard and stressful time. Im so glad i came here. Staff was great. I will use this location for all my moving needs.

CANDACE W. 
No reviews have been submitted for this location.

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