parking lot needs gravel or concrete
Karron A
Grayson Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Southgate, KY 41071
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Customer Reviews
- 4.0 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkAttempted to use app to pick up U-Haul and it wouldn’t work. I was an hour late to pick it up due to family reasons. When I walked inside of the trailer, was not clean looking, lady working not professional at all. Didn’t give me a receipt, gave me the key and said “it’s almost on E , so just bring the mother fucker back like that when you get done.” Then laughed about it. Soon as I got into the truck the handle to roll the window down came off. Granted it popped back on, but it still didn’t stay on the whole time I had it. Turned on the truck and it said service stabilitrak. The rate to rent it was much higher than the one I rented on Tuesday and this time was a smaller truck I rented. Sad but I most likely will not return business here.
Ashley CAlthough she was late, Sandy was very helpful over the phone. Everything worked out and I was on my way in a jiffy.
Christopher MYou can stop lying to customers about how your rates are one way and then try to overcharge them or charge them twice so that would be a good start, but that’s just the start of what you can do to fix your company
christina nI was overcharged for mileage and gas. The receipt documents I was sent are false, none of the information matches up with the photos I took before and after I used the rental. The manager of the southgate uhaul told me she “put all the information in the way I sent it so she’s not sure what happened.” I was charged 153 dollars for a rental that should have been 100 TOTAL.
Rachel D