I came got a rental truck used it bring it back . Got an email two days later saying that I needed to pay $26 for gas and mileage. I had no problem with that. My problem is why the amount adjusted when I returned it. Why did I get charged double that price for a late fee. When the money which is the $26 should’ve just been taken out of just like they took the money for the late fee unauthorized. Why would I have to give authorization for the 26 dollars to be taken ? When you charge me a three day late fee, which doubles the $26 and turn it to 50 some dollars and took that out of my account. It seems like they waited to take the money out so that it could be overpriced why wasn’t . When is it I owed that? Why would you wait and take money from me. I don’t recommend anyone use U-Haul. I will be leaving the same comment for the reviews for Google and all other search engines.
sheik j
Customer Reviews for Grease Monkey
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Amazing customer service! Very friendly and helpful even while it was pouring outside. Thank you!
Sandra QThe online drop-off instructions just say to place the key in the drop box... but they don't say where the dropbox is. It isn't in the building or near the self storage... instead someone decided to put it on the fence that surrounds hides the dumpster. Took us a long while to find it.
Francis L26' truck had undocumented damage. Had to take photos prior to trip and document with traffic office.
Boyd AWe rented a 26' truck and an auto transport trailer. Spoke with the traffic office prior to pick up to arrange that transport not be attached until we returned with truck loaded. When we arrived, the trailer was already attached and had to be detached.
Boyd ATell them to put signs indicating office area! Would not go over check in with me or complete in my presence. Added 3 gallons of gas when level was same as was at pickup! The check in lady was very curt and not wanting me to wait for final checkin. Said would just send me an email.
Charles BNo improvement needed. Great customer service, everything explained very thoroughly.
Charles DGood customer service no changes needed
cort bThey were very busy with oil change customers. It took over 20 minutes just to rent a hand truck and a dozen blankets. Staff are friendly.
Boyd AThe van was very dirty when I picked up. Inside cab was full of sticky juice or substance. I didn’t get paid to clean it up, but I sure as heck would have been charged if I left it like that.
ANDREW BN/A
James MThe truck I rented didn't have a ramp which was a HUGE inconvenience. I should've check, and will in the future, but it doesn't make sense to me that a MOVING truck wouldn't. Especially considering the truck sits more than a foot off the ground! Uhaul should indicate no ramp in bold letters on the back of the truck or ask during the reservation process.
LASONYA DExcellent service and reliable equipment. Have rented here before and will again when I have a need for this type of equipment.
REBECCAANN Weveryone was nice and helpful . the tow we rented was easy and reasonably priced.
Judy JN/A
BILL GEverything was great
Jonathan HIt was a very easy process and the vehicle was clean and drove well.
CAMERON Tvery dirty cab. hard to start engine. horrible app experience
Daniel STrailer was in very good condition for being 21 years old. It towed great and had no problems with it or the rental staff. Very good experience overall!
Mark WCustomer service was great but truck condition was not as initially indicated.
Sergio NKeep your vans an trucks clean at all times
MICHAEL NThey were closed when we dropped of the truck, but we were given directions on how to return truck at pick uo so every thing was as explained to us.
Lorie SWas a self drop off
Leslie TDropped it off while they were closed so there wasn’t any interaction with the workers
Lynlee GCustomer service is excellent cant get any better
Robin Bexplain mileage. I was under the impression it was unlimited since we were going from Richmond to Portsmouth.
Renata MThe gentleman at Equipment return great guy speedy recovery thanks
Donald MI was ripped off. I only used the truck for 10 miles total yet they charged me for 2 gallons of gas. Complete rip off. Will never use this location ever again.
Georgo MThe only issue was a had reserved a furniture dolly with the trailer and there was no furniture dolly available when I picked up the trailer.
Rod FVery helpful. Thank you.
Joshua SThe truck was sticky and dirty on the inside and the check engine oil light was on
dawn tN/a
Duane GA first class service.
Matthew CEverything went smoothly! Very easy, thank you!
Marian KN/A
Kevin HThe pick-up locations was different than what I had signed up for online. No notification was given to me. No phone call the night before to clarify details (which the contracts said would happen). I had ordered 4-5 packages of pads, only one package was available. The hand truck I ordered was not available. I had to go to a different location to get more pads and a hand truck. The communication between online sign-up and the local company is very poor. If I hadn't checked on the location before I picked up the truck, I was have had a lot of extra traveling to do. One local agent basically said you couldn't depend much on the online service.
Bruce GMy experience was excellent. Great equipment, fantastic customer service.
FRANKLIN FWould be helpful to have wind up attached jack to tongue of trailer to help with connecting and disconnect to truck . This would also help if you had to disconnect from truck while trailer is loaded.
Herbert KI picked up the truck and trailer there, and this time the equivalent was there, the trailer had a bad landing leg, and I contacted roadside assist, and waited for a few hours, so I postponed the help to be at my location at 8 am, I had to contact roadside assist again, with another no show, so I managed to get the landing leg up, the leg didn't go down, so we dropped the auto transport at the destination. Overall not a good experience for the second time.
Hector DGot me unhooked and out of the parking lot very quickly!!!
Tim WQuick , clean , accommodating - all good
David RVery easy process. Pickup was simple and nothing extra dramatic.
Brad BUpfront communication, staff training
Teresa SEverything was good. Thanks.
anthony wSeamless experience, namely given the professional, kind, and caring staff. Thank you!
Crystal MThe dog box for the truck would not latch. So it blew hot air on my foot the entire drive
Jeremy Bgood
Jose PThis Grease Monkeys U-haul location has contract terms where money is potentially charged for damages at their discretion ALTHOUGH a collision damage waiver is paid. Shady and not acceptable. The terms for a ‘collision damage waiver’ is in conflict with any potential charges when there are damages. Customers are left to argue about it with a grease monkey. I won’t be using this location again.
Darrell JThe person who helped us also attached the trailer professionally to my car hitch and made sure the lights worked.
Todd MThe manager was extremely helpful and professional. I felt well taken care of.
Paul HThe equipment I rented was the worst I ever rented from Uhaul. It had over 135K on the odometer and felt like it. Although apparently mechanically sound, it felt old and worn out.
JUSTIN KGreat costumer service! Fast check in/out! No hassle!
Shanna TThis has nothing to do with the drop off location or my experience at all. I wanted to note that I did not receive my final receipt after drop off. I did complete my drop off after hours. Perhaps this is why? Please send via email. Thank you.
Brandon P