I rent a few uhauls per year and this is my new preferred rental location. Last 3 rentals at this location have all been a great experience.Vaughan L.
Customer Reviews for Grease Monkey
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Because of the check out process, the check in process was a mess. The app wouldn't let me complete the self check in. And when the location personal attempted to help me, they said I was returning the equipment to the wrong location and wanted to charge me $1500 for a 2 day rental that I had already prepaid. They got on the phone with UHaul and fixed everything.James S.
Awesome staff. Very helpful lady behind the counter. Very nice place to go. I would definitely recommend.Shannon W.
Employee's we both pleasant and helpful. Just haven't received my emailed receipt yet.Gene A.
Customer did not leave a comment.Clint S.
Customer did not leave a comment.Lila F.
Customer did not leave a comment.Peter W.
I was not given any notice that my pick up location had changed from my original confirmation at time of booking. My new assigned location was 30 minutes away from the original booking and address. No one called to confirm 24hrs prior per website instructions so had I not logged in myself the day before, I would have gone to the wrong location. No equipment was ready in the truck per website description and to top it all, the equipment I had rented ahead of time during booking was not available and they tried to offer me a more expensive rental dolly. However, staff was friendly.Yun L.
Customer did not leave a comment.Jeanne V.
Customer did not leave a comment.BRANDONN C.
Customer did not leave a comment.HECTORCHRISTIAN Q.
Customer did not leave a comment.Carl L.
Customer did not leave a comment.SUSANSCHNEIDER G.
Customer did not leave a comment.FRANCISCANTEY W.
Customer did not leave a comment.willaim G.
Nothing - everything was great - great staffHAROLDWADE JR. P.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.STEPHENEARL H.
Customer did not leave a comment.HTOO W.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.EDMOND K.
This location is in the most dangerous section of Ricmond. This was not where I had requested to pick up my equipment. Horrible experience. Staff was very friendly and helpful at this location...don't go there after dark...Michael R.
Customer did not leave a comment.Jeffrey W.
Rental location was fine, but not the one i made my reservation for, nor the time i made my reservation for. Wasn't there some sort of partial moneyback guarantee?Dean V.
Customer did not leave a comment.Twane S.
great running trucksean M.
Customer did not leave a comment.Hector Q.
I was completely satisfied with the service I received.david S.
Everything is fine.Verita S.
Customer did not leave a comment.DAVID P.
I tried using the app to check in and that didn't work so I had to use the website. That also didn't work so I went inside. The person working the counter mentioned the U-Haul site was trash and seemed to not know how to check me in. After way too much time, I finally got the keys only to find out that this was the SCARIEST truck I have ever rented from you all in the years of using your service. If I went any faster than 40mph the truck would start swerving right or left. The steering wheel was so hard to keep sturdy. My hands hurt from driving all day because of how tense I was trying to keep myself and my wife from dunningcarlos T.
Customer did not leave a comment.RUDOLPH R.
I would not recommend using the self-service 24/7 pickup option. I was told my location could not be identified even though I enabled location services for the website. It was very frustrating. I had to go into Grease Monkey to get a key for the van. Thankfully they were open.Bob H.
Customer did not leave a comment.Cristina W.
The check engine light was on. The driver side visor was broken. I would suggest doing an inspection before a customer picks up the equipment. Signage could be improved too. The location is Grease Monkey but the equipment is next door.Joel S N.
Customer did not leave a comment.Kimberly B.
Customer did not leave a comment.Rajendra G.
Customer did not leave a comment.CHARLESWILLIAM J.
VERY PROFESSIONAL, QUICK DELIVERY IN AND OUT IN 5 MIN.Rene W.
The Uhaul drop off box should have been with the parking location. I put them in the mailbox of the Uhaul storage unit facilityRonald S.
Customer did not leave a comment.TERESA H.
Customer did not leave a comment.Anita C.
Customer did not leave a comment.terri D.
Everything is perfect the way it is.Allen C.
Customer did not leave a comment.joseph L.
Pickup location was good, staff was very helpful. The truck I rented desperately needed an alignment. I had to drive with the steering wheel at a 30 degree angle. Turns on the highway were pretty tense. I rented a different 15' U-Haul a few weeks ago, and that truck drove fine. Driving this truck was not enjoyable.Andrew S.
Though they said this location was open, it was closed when I arrived. The parking lot I was supposed to park it was fenced in and filled with cars; I had to drive to the other UHaul location to drop off my truck and was only compensated with extra miles (that I didn't need).Helen N.
Customer did not leave a comment.montgomery F.
Customer did not leave a comment.Emma K.
Nothing to change. It's a car shop that does U-Haul. The truck was new so no complaints here. 👍🏾Diron K.
Customer did not leave a comment.Jenny H.
we returned the auto transport the day before it was due. When we we returned the 10ft truck by the time needed, we were charged for an extra day. I called and the issue was resolved. If I had been handed a receipt instead of it being emailed, I would have been able to fix it then but, I had to wait until I had access to email to see the error.THEODORE K.
Clean the windshield before renting. Also they did not have furniture fillets that were orderedSteve R.
Customer did not leave a comment.Andrew S.
Customer did not leave a comment.Nathan G.
Customer did not leave a comment.Aura D.
Customer did not leave a comment.John H.
Have the truck that's reserved or credit me something beyond a truck upgradeSaul A.
Car smelled of smoke and NONE of the add ons were present when I picked up the truck. I never received furniture dollys.Brandon M.
The person that helped me was great but they did not have any accessories so I had to drive to a different location to get a connection piece and return to pick up the trailer.Mary Kay H.
Customer did not leave a comment.carlos F.
Customer did not leave a comment.benitra D.
Customer did not leave a comment.Jason I.
Very courteous and efficient.Lisa M.
Customer did not leave a comment.tameshia G.
Customer did not leave a comment.ERICR M.
Customer did not leave a comment.EDWARD H.
Customer did not leave a comment.Tiwana P.
Very slow. Corporate procedures take too much time. Even if you enter it online, they go through again at the store. If you have a previous reservation, none of the information is recalled. The telephone reps have no latitude for judgement and just follow a corporate outline. I will use enterprise the next time.Clint W.
Customer did not leave a comment.cecelia L.
Customer did not leave a comment.Curtis L.
Customer did not leave a comment.Robert E.
When I went to pick up the truck it was mostly clean. The rep grabbed some trash from the back. No big deal on that. The thing is at no point was it explained to me that if I did an after hours drop off of the truck at the Reston Mobile location I needed to be in the truck when I completed the drop off. Lacking that info, I took pictures of the fuel level and mileage and when I go home I tried to complete the drop off but of course that would not work given that is linked to GPS location. I get it that places like Grease Monkey have a primary business and are UHaul sites. That said, I feel I got slammed with a needless charge because the person servicing me was so busy he took no time to explain anything about how the UHaul after hours drop off application works.Donald K.
Customer did not leave a comment.Rodney D.
Customer did not leave a comment.Fabian C.
Good service. I primarily used the app, but good location.Willie F.
Customer did not leave a comment.Isha T.
Customer did not leave a comment.Sam M.
Customer did not leave a comment.Gregory W.
I pulled into the uhaul storage parking lot, it took me a few minutes to realize the keys needed to be returned next door.Sarah B.
Don't fuck up their reservation TWICE and not include the equipment that was rented. Because of this the move was delayed, then it rained, my stuff got all wet because the roof leaked and all I got was a â€œsorryâ€ and a $50 credit. You guys really suck.Thomas B.
Customer did not leave a comment.john H.
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.STEVEN H.
Customer did not leave a comment.UNHUI J.
The truck was clean and the blankets were fine. My only negative comment would be that the tires should have been checked seeing I had to fill all the tires with air the day I was returning the truck. Unfortunately to do so required going to a full service gas station seeing all air pumps at others are set at only 70 psi and the trucks take 80. This was costly and time consuming which I felt should not have happened if in fact the tires were checked before we left their facility .Marvin F.
Don't charge a fee for additional mileage if locations chanageLasonja P.
Very friendly...we left something in the truck and the Very next morning they called to tell us. Would highly recommendjoan T.
Customer did not leave a comment.John S.
Customer did not leave a comment.Lisa S.
Very Friendly Service! Only place I will ever go for Uhaul!Aquilino A.
This location was not where I booked my reservation. The location which I originally reserved rental pick up was 3133 E Parham Rd., Henrico, VA 23228. However, when I arrived, they said someone else had taken the trailer I had reserved earlier that week.Corban J.
Customer did not leave a comment.KEVINSTEIL Y.
It was easy to drop off the truck online. Inside the building was locked and it looked ad if there was construction going on inside. It took us some time to really figure out where the box key was located out of the buildings. But other than that everything was great.Cydni M.
Very professional and clean. Maintained safety standards during interactions. Awesome experience!stephanie S.
Customer did not leave a comment.MICHAELFRANCIS G.
Improve your online reservation system so it does not break down when customers come in to pick up the equipmentRENE W.
I was very displeased with the fact that I rented a van at 8:30am on 7/7/2020 and returned it at 5:30pm on 7/8/2020 and was charged for a total of 3 days when I didn't even keep it for 48 hours. I literally only had it for a total of 33 hours. Seems a bit unfair to me.Christopher C.