The truck was dirty. The communication was poor. I was charged far more than quoted originally. I was not told cost per mile, had I known how much I would never use the services. I have been personally using uhaul all my life and the quickness, efficiency has always been great, but my most recent visit was absolutely terrible. I will not be using uhaul again.
Emily I
Customer Reviews for Great Deals Home
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lockbox was difficult to open. Also, two dollies were requested and were not in the truck when it was picked up.
Patricia BThe app sometimes crashes but it’s not even great deals fault
Ivanik SThe vehicles are in one location, and the person that actually knows how to do the paperwork has to walk across the street to complete the paperwork and give you your keys. Why aren’t the vehicles and the person in the same location
Tanya WThere was supposed to be a dolly in the back but there was only furniture pads and a broken mirror from the last person who used it. So I had to get rid of the mirror that wasn't mine. Would never use this location again.
Tiara BActual location is not the correct address, they make you go across the street to another store to pick up the keys. Friendly staff
David HEverything was great
CELENI BIt was a very seamless process and the easiest rental I’ve ever had. Great job!
Michael F