Customer Reviews for Greco Auto & Truck Parts
(U-Haul Neighborhood Dealer)

201 reviews

6014 State Hwy 5   Palatine Bridge, NY 13428

(518) 673-2457

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 673-2457

6014 State Hwy 5
Palatine Bridge, NY 13428

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All was good

tim F. 
Rating:
5.0

Jason does an excellent job, very easy to work with and very knowledgeable.

Roy D. 
Rating:
5.0

Great, friendly, and efficient folks. Equipment is very durable and gets the job done right.

Gregg D. 
Rating:
5.0

Customer did not leave a comment.

Warren R. 
Rating:
5.0

We had to drive over an hour away to pick up the tow trailer. We were having difficulty getting a 26 foot truck to rent in the immediate area. Mr. Greco found us a 26 foot truck and hitched the tow trailer onto the truck for us and our car onto the tow trailer. He was super nice, very professional, and really treated us with kindness. Great owner, great business and respected our needs so graciously. Highly recommend!

Margaret G. 
Rating:
5.0

I appreciate uhal for the service. The only thing was wrong. When your coming to a stop to press on the breaks it would skip. Other than that i made it back safely.

Patricia T. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Jason was great!

ivy P. 
Rating:
5.0

Customer did not leave a comment.

Lynn C. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
4.0

Only wish they had some smaller truck options!

EUNICE H. 
Rating:
2.0

The cab was filthy. Coffee drips, food crumbs on dash board, dusty, just dirty overall. Given that we're in a Pandemic, I would have expected the cab would have been wiped down after someone else used it! I thoroughly wiped down the entire cab myself before we used it. Also I got there when they were open and they directed me to use the App to pick up the truck. Cell service sucks there and I got no response from the I reent attempts on my cell to log in. They quietly closed and left leaving me high and dry. I did call UHaul 800 number and the assistant Rachel was fabulously helpful!! Lastly I rented 2 bags of moving blankets and a furniture dolly and none of that was in the truck. Rachel arranged for a different UHaul location in Fonda to supply me with the items, but I had to drive there to get them. Entire ordeal put me almost 2 hours behind my schedule to leave for Pennsylvania. Nit impressed at all.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

Karl S. 
Rating:
5.0

Customer did not leave a comment.

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
5.0

Nothing, it was exactly what I needed. Thank you

brenda H. 
Rating:
5.0

Customer did not leave a comment.

Andrea J. 
Rating:
1.0

We had to clean the truck. In this age of COVID, that's unacceptable. There were no instructions regarding ez pass. We rented it for one day. We picked it up 8:30am and returned it at 8:30pm. We were charged for FOUR DAYS. We wanted to support a local business. I won't go back.

tim F. 
Rating:
5.0

always make sure the equipment is top. Thank you!

bart K. 
Rating:
5.0

Customer did not leave a comment.

kathy C. 
Rating:
5.0

Customer did not leave a comment.

EUGENEPATRICK R. 
Rating:
4.0

U-Haul representatives need to be trained on new procedures, like uploading pictures of rental equipment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Carlina C. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

The truck was dirty inside. The cup holders were all dirt/mud

Amanda A. 
Rating:
5.0

Customer did not leave a comment.

Meeann D. 
Rating:
5.0

Customer did not leave a comment.

Joan L. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

sheryl H. 
Rating:
5.0

Great experience. Made reservation online and it was an easy process and literally was in and out in less than 5 minutes. The manager was very nice, friendly and helpful.

Fahad S. 
Rating:
5.0

Upon drop off with the Mobile check in i was unable to enter because it said i was incorrect with miles.

Catherine D. 
Rating:
5.0

Great rental. AC was cold and drove great.

Marigrace H. 
Rating:
5.0

Customer did not leave a comment.

Jerome G. 
Rating:
5.0

Customer did not leave a comment.

Kristin A. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Great experience. Easy in and out. Vehicle was ideal for my use, and it was very clean and ran great as well. Jason Greco was really nice to deal with as well.

Frank V. 
Rating:
5.0

Customer did not leave a comment.

Heidi V. 
Rating:
5.0

price is high

chris C. 
Rating:
5.0

Jason was great to work with

Roy D. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Kason does a great job. I rent almost every weekend in the fall and could not do it without him.

Roy D. 
Rating:
1.0

Uhaul was double booked at another location I was supposed to pick it up at. They sent me to this location. Uhaul was literally just returned and had spills in the cup holder and smelled terribly of smoke the entire 2 days I drive in it( I don't smoke). Was disgusting. The manger offered to clean it but I was already delayed because if having to drive out there to get it. Definitely did not get compensated enough for this inconvenience nor with the condition of the uhaul.

josh H. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

aaron C. 
Rating:
5.0

Jason was very accommodating

Roy D. 
Rating:
5.0

Jason is great to work with

Roy D. 
Rating:
5.0

it was easy and very satisfactory to use this pick up location and for the return, thank you and yes I would use this location again as well as the Albany Location.

Marjorie W. 
Rating:
4.0

Customer did not leave a comment.

ROSE S. 
Rating:
5.0

Customer did not leave a comment.

Theresa R. 
Rating:
4.0

Customer did not leave a comment.

Diane K. 
Rating:
5.0

Customer did not leave a comment.

Jamie J. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
4.0

Customer did not leave a comment.

joseph S. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE W. 
Rating:
3.0

I was overcharged mileage by 50 miles. The associates must have taken it for a ride after I turned in the keys. I have filed a dispute and am waiting for the results. I would not recommend this U haul facility or U haul in general at this point. Rip off.

kenneth V. 
Rating:
5.0

Customer did not leave a comment.

Gregory R H. 
Rating:
5.0

I've known these guys for years they are a great bunch ! Thank you Jason and John for everything ~ ??????

mike P. 
Rating:
5.0

Customer did not leave a comment.

Charmaine S. 
Rating:
3.0

Customer did not leave a comment.

Matthew V. 
Rating:
5.0

friendly good service. I would recommend to anyone.

Russell J. 
Rating:
5.0

The guys went above and beyond to help me with my return.

Ray H. 
Rating:
4.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

Shelly L. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

The service was excellent I can't think of anything that could be done to improve.

donald S. 
Rating:
5.0

Customer did not leave a comment.

Roy D. 
Rating:
3.0

Get your computer system in working order. I wasted an hour of a moving day trying to rent the damn truck because of your 20th century communication.

Kelly B. 
Rating:
5.0

The man checking us in was great, very helpful! Highly Recommend

Gerry W. 
Rating:
3.0

Customer did not leave a comment.

paul T. 
Rating:
5.0

Customer did not leave a comment.

Roy D. 
Rating:
4.0

Customer did not leave a comment.

Chad O. 
Rating:
5.0

Customer did not leave a comment.

Roy D. 
Rating:
4.0

I was told by the Uhaul dealer in Arkansas that the car which was put on the car hauler by the Palatine Bridge, NY location was very loose. It survived the trip; just relating what I was told.

Anne M. 
Rating:
4.0

Customer did not leave a comment.

Oscar P. 
Rating:
4.0

Customer did not leave a comment.

christine H. 
Rating:
5.0

Customer did not leave a comment.

Alexander J. 
Rating:
5.0

I rent trailers from spring to fall . Great location, great service. Equipment is always in good shape

Roy D. 
Rating:
1.0

No there was also trouble it be in drive ,press the gas it wouldn't moved did that to me twice,I tried put it up in park and back to drive a couple times,finally it worked,I did tell them when I returned it,they charged me when I rented it and told me I be credited back,if I didn't go the full 50 miles which only 33 miles I went,he wrote down 10 miles more on his adding,I had to make another trip to storage it is only 33.4 miles up and back ,he was wrong,and I called after getting my CC bill and I wasn't credited,so I called he figured it up ah it's only over $ 14. But there's nothing I can do about it now,the guy that handles rental,is gone often I had to go over 3 times before I was able to catch him there,then when I returned it he wasn't there so the man there told me Uhaul would credit any miles they est.over so I waited to get my CC statement,no credit,and ah it's not that much ,I can't do anything about it.and I even brought it back with more gas,but I feel sorry for the other person rented truck behind me,knows enough to work the shifter if it ,doesn't go in drive

pam R. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

kurt S. 
Rating:
5.0

Thanks

elmer F. 
Rating:
5.0

Great customer service

Roy D. 
Rating:
5.0

Customer did not leave a comment.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

victoria F. 
Rating:
5.0

We were to pick up are trailer at an other location but. They said we have no reservation for an said I'am sorry an hung up. Called back an said I have a reserved number an she said I still don't have trailer for good by. I called the rental place in Johnstown I go for tools an machinery an they were very very helpful. They took my reservation number an phone number and said we don't have one here but I will find one for you. That's the kind of people you want to deal with.

Charles L. 
Rating:
2.0

Customer did not leave a comment.

Robert P. 
Rating:
3.0

Customer did not leave a comment.

Matthew N. 
Rating:
5.0

Customer did not leave a comment.

scott C. 
Rating:
5.0

They were great!!

brenda H. 
Rating:
4.0

Customer did not leave a comment.

David L. 
Rating:
5.0

I don't like the extra charges for the two extra days I had the equipment, it was unavoidable and uhaul should be somewhat lenient for people moving such a far distance. Shit happens... the gentleman at Greco was very pleasant and helpful however.

RYAN K. 
Rating:
5.0

great service

ROY D. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

Mark F. 
Rating:
4.0

This site recommended the pick up site and drop off was easy.

Sandy S. 
Rating:
5.0

Customer did not leave a comment.

scott C. 
Rating:
4.0

Customer did not leave a comment.

ronald B. 
Rating:
5.0

did a closed drop off.

Cecil J. 
Rating:
5.0

Customer did not leave a comment.

DENISE D. 
No reviews have been submitted for this location.

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