Easy drop-off process!
KENNETH A
Customer Reviews for Green Hill Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up truck with full tank so there's no guessing or subjective gas charges after the fact.
Neighbor's FNothing
JAMES SLocation did not have the vehicle ready for pickup at the agreed upon time.
David FThe only issue was that they didn't have the moving blankets. Other than that, service was good.
DAVID GI can't think of one single thing Green Hill Store could do to improve it's U-Haul pickup location. Thanks guys for being there!!!
ROGER HI was served immediately, despite the fact that the staff was really busy.
Roger PPickup was fast and easy. No issues.
NICHOLAS FHands down the best of the best!!!!!
Jenna EDidn’t really interact with them just drop the truck off. They weren’t there. It was on a Sunday, but the place was nice and the people that helped us drop the truck off for later check-in or very friendly.
DANIEL BDealing with Green Hill Store was quick and easy. They did a good job. However I had originally reserved the trailer from U-Haul Moving & Storage of South Asheville 3161 Sweeten Creek Rd Asheville, NC 28803. I even called them on Friday to confirm the reservation and the trailer. When I arrived on Saturday at my pickup time I was told they did not have a trailer, gave me a number to call. No other help or direction, not very nice. Had to drive an hour to Green Hill Store. I would not recommend UHaul Moving and Storage for nothing, useless....
BYRON Fn/a
MICHAEL WI did not actually speak to any personnel, but the facility was good and was easy to access.
Tim BI had a appt for 9am -on 9/1/2024- Josh was not on the property- Uhaul employee. Green hill store mgr had to call him to inform I was waiting for him- did not show up for an hour- almost 10am Said he did not receive a text or email for Uhaul- hard to believe. Josh is not professional or reliable.
MICHAEL CNice area in the back to unload, gentleman was friendly and fast!
CHRISTY HVery pleased with the whole process!
DAVID Bin & out so easy , would highly recommend to anyone , thank you.
LOUIS ONothing. Awesome customer service. Very courteous and professional !
Jennifer CNeeded to check wheel bearings. Right front wheel made awful awful noise when turning to left.
Pam wScottie was a pleasure to work with. He made our U-Haul experience great!!
Joey VBoth pick up and drop off were easy.
David SGreat customer service at this location!!
Linc MOverall great
Holly VSuper friendly and easy to work with!
Kieran NThis gentleman was extremely nice. Easy drop off
Denise MPersonnel was very helpful and knowledgeable. Great drop off point!
Janet BVery smooth ride. The representative in the store was very informative and helpful when I called needed an extra day
Jenny KScott is awesome!! Josh rocks!! A++++ customer service
Charles WBe sure of a bill breakdown, itemized list of everything billed in simple format...I was recently charged 441.oo$ for one day rental drove it 35 miles??
clayton lScott is awesome!
Charles WGreat service
Chris SEverything was great ! Will use again in the future if need to haul ! Thank you so much!
Twila CFriendly, professional and helpful
Pete PEverything was great! Fast and easy. Great customer service.
Kelly SNothing very helpful and efficient I've used this dealer before and will again if I need to rent.
CHARLES MScott was an outstanding U-Haul representative!!
Allen RWe bought the additional insurance for $7 and it sure did pay off. We got a flat tire on the trailer on the drive home. We were traveling with our disabled elder parents, 92 and 97 yr old, when we got stuck on I-95 with the flat tire. I expressed this to the dispatch and if there is any way to expedite the service. The gal, Angela, got us a service man out to us right away. He came out and changed the tire. We were back on the road within the hour! Fantastic customer service!
Brian SGreat service!
Carlos GOverall was a pretty bad experience wouldn’t recommend
Maryjo HScotty was awesome. Everything went very smoothly start to finish.
patricia pExcellent service!
NANCY KMade it easy to turn in the truck. Very helpful and knowledgeable.
WILLIAM SEverything went well thank you.
Benjamin MGreat place and service
Lynne PGreat customer service!
Ralph BFriendly customer service, very helpful in making all the dreadfulness of moving more pleasant.
Randall HGreat experience!
Ashley SAdded insurance to my order which I did not request. Still waiting for a credit but no reply from Uhaul.
Bernie BVery friendly, hepful.
Ken MMr. Haynes was fabulous to work with and very knowledgeable of what I needed.
Candy LI had the worse experience trying to return the truck through the website. Called customer service and they were so not helpful. The people at this location were and resolved my issue that the customer service phone could not. Thank goodness for the nice people at this location!
Samantha NVery misleading, he told me that I only had to pay $167 to him. The initial $135 would be returned in a few days. This was not true. ...
Elijah BVery friendly and helpful
James MHad to seek out attendant for assistance. No directions as to finding office/help. Understand they are new so this bug can hopefully be resolved
Steve W