The trailer I reserved one week prior was not at the location and not available, so I was told the only trailer I could have was 22 miles away in the city of Houston or I could wait for 4 hours and pick one up 8 miles away at a different location that actually was closed at the location. No u-haul personnel were working but the pastor of the church where the u-haul office is located looked at my order and approved me to take the 6x12 trailer that was just returned. The personnel at the drop off location were helpful, considerate and kind. The trailer was clean at pick up and drop off and it trailered very well for the entire 1800 miles of my trip.Dennis L.
Customer Reviews for Green House International Church
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were friendly and efficient, the trailer was good great tires, clean it was fast and easy.trenique K.
Already goodBle T.
Customer did not leave a comment.Irasema E.
Customer did not leave a comment.victor I.
Make sure all equipment in the truck and for the trailer is on the equipment and all equipment in and on the tryck is working. Make sure the truck is cleaned in the cab as well as back including cigarettes ashes and smell. Make sure loaner is actually going to be tgere for tgr hours listed.terry O.
Very pleased with overall serviceStella S.
I was charged for insurance without giving authorization. Now I have to call U Haul for my refund . I am planning to dispute the charges on my card because the Insurance charge was not authorized.Wayne M.
truck could have been a little cleaner on the inside, but overall the service and experience went great!Kurt B.
Customer did not leave a comment.Magaly F.
Very convenient and great customer serviceLenord J.
Improve the pricing and contract ways of delivery.Alicia L.
I'm happy with the service and clarity while doing business with this establishment. So thankful for you all.Dinel T.
No rep was at site for my appointment which was at 10:00 AMralph E.
Great placeEston D.
Very nice gentlemenDavid M.
I will never do a rental on my phone again! Worst experience ever!!Kim G.
Check the transmission on the truck...!!!Samuel J.
Customer did not leave a comment.Shaquilla C.
I was satisfied with all the abovecleodis G.
The windshield wipers were old and didn't work well. It was very hard to see in the rain. We had to pull over several times which delayed our trip.Carollyn H.
I went sent to 2 other locations 1 was to far and the other one I had nowhere to park and no code to park inside of gate this cause me more time gas and money then I had to take more time to take pictures and was charged an extra 66 dollars for mileage because I passed this location twice because I didn't see itdavene C.
Customer did not leave a comment.ERIC J.
Exceptional service at a great price.Ginette W.
The process was easy. The support staff were friendly and helpful. What really set this business apart was that they had available moving staff upon request. For people on a budget this place really works with you.lloyd H.
Customer did not leave a comment.TARIQ M.
Customer did not leave a comment.SHILOH S.
Extremely unprofessional - Do not answer the telephone. No set hours. Will never rent from Uhaul again unless I absolutely have too.John S.