Yard what’s congested, whole was just ok
MARK B
Customer Reviews for Green Valley Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’ve rented two trucks for a half day in the past month. Both exteriors we extremely dirty and bugs all over the windshield. Today’s truck needed the box to be swept out before I could use it.
Steve SThe employees at this business were very friendly and helpful. Made the process very enjoyable. I will definately be back
MICHAEL EKeep the service provider, she was fast, efficient, helpful, and a pleasure to deal with.
JOHN KReserved a 15' truck, want available at the original location. Went to a 2nd location and also wasn't available, was given a 26' truck but it wouldn't fit down the driveway of the home we were unloading in. Ended up having to unload into a storage unit and calling someone else to help with the move. Was not a great experience and doubled the work load. Pretty disappointed in the whole ordeal.
MIECHAL FCustomer service person very pleasant professional and knowledgeable. Made experience easy.
SCOTT PFirst of all, great product. There weas some difficulty with my original order. I needed a car hauler, but was given a ramp trailer. The Uhaul employees cancelled that contract and got me a car hauler. The issue is that my credit card was not immediately refunded. I was told that it would take 3 weeks or so.
WILLIAM MTac was amazing! We had tried to rent from the Duval location, but the owner never showed up or tried contacting us, so we went to the one on Beta, and Tac had told us that the other owner has a history of letting people make reservations and not showing up to rent them the vehicle. Tac was able to get us into another vehicle and gave us a discount for the inconvenience the other uhaul had put us through.
AMBER MFriendly and easy to rent
GUSTAVO CLori and Barbara were so nice and helpful! We swept out the back of truck, it was full of short pine needles and dirt; otherwise great. Tire pressure light was on but wasn’t an issue. We will definitely rent from here for our next storage clean out.
ANDREA NFor two years in a row I have dropped off the trailer at this location. These people are used to running a U-Haul business in addition to their gas station/convenience store. I cannot rate them highly enough.
RANDALL SI had specifying asked for a 6 X 12 covered trailer with a ramp and they did not provide me with one even though it was specified in writing. I had to find a ramp to load a half ton motorcycle and it was a real challenge. I am very disappointed! Mr. Ceballos
SALOME CThey charge me twice for the price
MERVE KStaff was friendly and helpful. Thanks
ROBERT NThe staff were very knowledgeable and very good customer service.
KEVIN CGreat location with excellent staff. Very helpful and professional.
JERRY SThe people are very friendly, knowledgable, and helpful. They were able to quickly assist when the reserved van wasn't in their system as the confirmation showed. For the van itself, The right side mirror was broken and it was difficult to use it during the trip and made it dangerous at times with heavy traffic. Please make sure all parts of the these trucks are in proper working order for safety. We will make sure to look at everything next time on our part.
James PLady that helped was outstanding. Wish I could remember her name Both on check out and check in.
ODIN MI went ahead and asked if we return it a little early to get it off the truck. The attendant was polite and went the extra mile to accommodate our needs.
Becky FThis uhaul dealer had no furniture blankets, even though I had ordered 24. And the 26' truck had 175000 miles on it.
GREGG CI reserved 20 blankets but when I got there to get my truck and blankets. I was told that they had no blankets because people don't return them we don't have any to rent out. So now I'm moving and no blankets. Thank you Good Will. I think this is not a good business plan.
RONALD AThe staff were wonderful and kind, I would 100% recommend the staff, but not the location. The truck smelled like a sweaty gym sock, the AC smelled even worse, had to roll down windows during use, which is not ideal in southern Arizona. Inside the box, the floor was gritty, and sandy, meaning I had to add extra miles, and spend extra money for a barrier on the floor. Parking was way too tight for no reason, this lot has plenty of space to park there is no need for everything to be mirror to mirror.
GARRETT KThe staff was very friendly and very helpful. I had to extend my rental twice and they were very gracious in taking care of me.
VICKIE FWindshield was splattered with dead bugs And could have had some verbal instructions explaining the mirrors and the stickers on the dash
LEE BTruck was dirty inside and outside. Interior steering wheel was sticky and dirty, inside of windshield was smeared and dead bugs inside with one live one crawling on dashboard. Outside front windshield and grill/bumper was covered in dead bugs. Service was below par. Gave no explanation of what to do once located truck or actual receipt showing information. Did not have the number of blankets ordered. Truck was not ready or loaded with purchased supplies when we arrived.
Brian BGive good info to renter and confirmation of rental prior to having the renter sign, I got stuck with a location not agreed by me and was stuck by contract.
DAVID MBest cheese sandwich I’ve ever had !
THOMAS AMy U-Haul Experience I reserved a 20' truck along with a utility dolly, furniture dolly, and moving pads through the U-Haul app to help with my move. When I arrived the next morning to pick up the truck, I couldn’t get the lockbox open to retrieve the key, so I went inside. An older lady assisted me, and I was able to proceed with check-in on the app. During the inspection, I noticed that none of the additional rental items I had reserved (dollies and pads) were in the truck. I documented this in the app with photos and noted the missing items. Because I was in a hurry and already frustrated, I left without them. When I returned the truck, I saw that I was still being charged for the missing items. I went inside and asked about the bill. A younger lady told me there was nothing she could do but gave me a number to call. I mentioned I would instead submit the issue through the app’s billing form, which I did immediately. The email response I received stated that a representative would follow up with me — but it’s now been four days and I haven’t heard anything back. I paid for items I never received, and the lack of follow-up has been extremely disappointing. I hope U-Haul can improve communication and customer support to address situations like this more fairly.
Glenn STac was exceptional.
KATHRYN CNo comment
THOMAS TThe overall experience booking a cargo van on line at this location was easy and streamlined. The staff was friendly and helpful in walking me through the entire rental verification process. I would recommend this U haul location for your moving needs.
DOREL VAmazing customer service! 10/10 highly recomend
ZINTHIA YEverything went well, thanks
JOHN HThe gal working the front counter was amazing, very helpful and just genuinely a kind person.
MARIE GBarbara is a sweetheart and the guy that helped me load the trailer onto my hitch was great!
ROLAND WThe cashier from U-Haul was very nice. The transaction and/or process of the U-Haul truck rental went smoothly. I had no issues with the vehicle, and I was able to return it before closing time.
NAOMI GWe were unable to get our driver's license to scan and upload into your system. We were told by staff that we would not be able to move forward with the rental without completing this step. The staff person then proceeded to take the picture and upload the information using his own personal phone. This is a huge risk to our personal information. This is not the only time that we have had problems with using the U-haul app. Within the past few months, we have had to use your services and every time there has been problems with the app. It has become such a huge problem that we question whether or not we will ever use your services again.
Philip MBarbara is Awesome!
KEMP LGreat customer service
MICHAEL OVery nice trailer and easy rental
WILLIAM RFriendly helpful staff
KEMP LNothing
Gary SIt was an excellent experience. The staff was very friendly!! Everything was easy. We would use this location again.
DAVID CVERY busy location. They have everything you need for moving, hauling and storage. Professional staff were helpful and friendly. Storage rental is a bit expensive but considering the location, not to bad.
DANNIAL MGreat service. Friendly staff. I will use this location again.
TROY SStaff was very efficient and nice.
Robert MEven though this location had an abundance of trucks, they were very helpful in taking in mine.
JEFFREY GThank you
THOMAS SQuick drop off
Wayne WBarbara was awesome!
THOMAS CPeople were great, she was friendly and courteous.
MICHAEL HNobody assisted in any way with the equipment. First location did not have the equipment. tires has 35 psi pressure no cables to connect to power extremely very poor service
PETER LThe vehicle (a Toyota Tundra pickup) is tired and heavily used. It worked for us but would thunk twice before renting ine again.
RODGER MExcellent service Thanknyou
TERRY SFriendly and helpful staff. Easy out and easy return. Very needed location !
MICHAEL GWas charged $6 gallon for gas after I gassed the truck up. Pump price was $3 gallon. Guess that's a money grab.
JOHN BNone
PETER GGreat selection to choose from. Friendly helpful staff. Very convenient.
DENISE SHad a lot of trucks was in and out in ten minutes staff on point
manfred l