Very easy to deal with
SHARON W
Customer Reviews for Green Valley Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The parking lot should be paved. Really hard to move the trailer in the rocks.
LAURA WBest customer service ever thank you your Green valley store is such a nice place to visit
FRANCISCO HDid not interact with personnel at drop off.
Jade ZFriendly quick and efficient! Thanks.
Robert MNO
Mary DThe cashier who assisted me was exceptionally friendly and well-informed about the rental process. Outstanding customer service overall!
STEVE TThe organization of the trailers was not great. Maybe some lines on the ground would be helpful. My trailer was accessible, but there were 2 blocked behind when I got there.
ROBERT AWas surprised how professional & quick your check in service was
JAY TFolks were great from making reservation to pick up and return. Helped me understand the backing up proceccdure. Very cool
RALPH SHard to improve on great service. All was provided as expected.
Randall MGreat svc , very helpful n friendly customer svc Thanks
ABDUL CGreat customer service
TERRY SThe app is very slow, has room for improvemen.
James BWe returned the truck and it wasn’t checked in till almost 3 hours later so we were concerned we were not giving a receipt
ALFREDO CThey were very nice and got us checked in fast.
Charles RThe employees were all very helpful.
Christopher CThere are 2 women who are rude to customers and do not have the equipment in optimal condition. A ratchet came off the dolly just 7 minutes after leaving the facility and almost caused an accident to the other drivers. Not recommended.
RICARDO GStay efficient and friendly. Cheers
CHARLES BWhen I picked up the U-Haul trailer, one of the tires was almost bald. The other tire had poor tread. The U-Haul dealer told me they were fine. And sent me on my way.
Dan LBest customer service ever
RANDY RThe lady Barbara at the location was somewhat rude and had attitude,
CRISEL LAll was fine with the rental. The major complaint I have is the charge for milage. WTHeck? The rental charge and extra fees aren't enough for you? It's BS.
Ken AAll went very well
DAVID HN/A
Shirley PThere was some confusion on what equipment was available at what time? The older gentleman was not very helpful.
THOMAS JVery friendly, helpful and understanding staff when I had to wait till destination.
Dana RThey were way too busy for the two young ladies to handle the U-Haul along with the store. What took me 15 minutes should have taken less than 5 minutes.
MICHAEL SEasy in and out. Very positive experience.
JEFFREY WThere was a trailer that was out of service with no out of service tag on it. Which made me hook everything up to find out that it was out of service.
GARY HAlways customer oriented and helpful... CHEERS !!
CHARLES BGood to go!
BRIAN Ci received final invoice and was charged $7 for”wrong drop off”. this location was cited on my contract. I had returned with proper fuel, miles and days. The money won’t break me but I do not understand the chargs
MICHAEL JTruck was very smelly not cleaned and not well mentioned
JAIME SExcellent checkout clerk. Excellent checkin clerk. Convenient location. Good equipment.
WILLIAM TYour staff at Chevron green valley location were great. Quick and easy che k out n back in.
KENNETH PNothing to improve. Maybe stock the larger size open trailers.
JOHN EService was great, I ordered 36 blankets, I only opened one of The bags of 6, and it only had 5 blankets in it. I’m sure it was an honest miscounting, hope o don’t get charged for it. I’d gladly pay for a blanket if I wanted one. Other than that service is great. Customers do need to report mechanical condition of vehicles, Tue truck had spongy brakes and a clunk noise in The front axel. These trucks are used a lot and need more often inspections, can’t always rely on customers or sales representatives, they are not mechanics. I recommend every oil change they need a full service inspection:
CHRISTEN NThe girls were a great help! Definitely returning to this location.
ADRIAN NGreat people at the Green Valley, AZ location
JOHN MThe people on duty were super helpful in setting up the trailer and connecting the safety chains to the hitch, which was quite difficult due to the way the hitch was installed (by a different party).
MICHAEL LI've had a great experience both times. Keep up the good work!
MICHAEL LI drove 11 miles and they charged me 50 mles
PATRICK DMake sure that equipment is up to code and safe for other customers, i.e. lights, wiring and tires. In my case both locations I went to the tires on the equipment were unacceptable. Being that, 1) The tires were 5 years out of date and were dry rotted and bubbling out. 2) The next location the tires were withing a good date however they were completely bald.
ROBERT WThe representative at the pickup location was thorough, knowledgeable and courteous. She resolved a crazy issue with expediency and got us on our way. The issue that occurred was that the truck we were to have picked up at the original location was never returned. Luckily this location was nearby and had the truck we needed.
HUGO NIt was all good. Folks were friendly, professional and efficient.
MARTIN KThe ladies in the Chevron were very helpful and super nice!
Lisa R