N/A
ALLANA L
Customer Reviews for Green Valley Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Difficulty with lights but service was great
TERRY SExcellent vehicle, ran perfectly and got the job done. Check out service was fantastic, very helpful and friendly. Check In process was simple, all done by the app. Thank you so much.
DANIEL PI was charged for 2 gallons gas for 14 miles of use. I put 2 gallons in at my return. I need a refund.
Timothy JGreat check in experience. Truck was so clean and worked perfectly. Drop off process so simple. Thank you.
DANIEL PThe three people I dealt with were first class. The easiest U-Haul transition I have had.
WILLIAM TDon't assign equipment that is blocked by other equipment. Especially when it's on gravel and difficult to maneuver by pushing.
BARNARD MThe actual rental went fine. The vehicle was clean and worked well for my purposes. The only issue was the ACTUAL location. I was directed to one uhaul, but the vehicle was at another. Since I had taken an Uber, I had to walk in the noon Arizona sun. However, it was only 15 minutes and the staff at both locations were helpful and empathetic. Overall quite happy with this rental.
ORLANDO MStaff was extremely kind and helpful.
Tami NNothing...all was amazing.
LAURENCE LThe employee's are friendly and helpful!
KEMP LTrain the staff as to customer service and how to do what you promise to dl.
BRUCE CThe new van was amazing. The agents were just as amazing as the van. We will never rent from any other establishment in the future. Thank you for what you do.
GLENDA WWe were charged for gas upon return yet we put gas into the tank before returning the truck. We drove a 10ft truck a total of 21 miles and put 3 gallons (@ $3.00 per gallon) into the the tank. We were charged an additional $9.50 for what was noted on the receipt as 2 gallons. We contested the additional fuel charge but we're denied a refund.
PAIGE BI just want to say that the person that was there when I picked up the truck was very very nice and professional. It makes me want to recomment you guys. Thank you for the excellent service!!
DEBORAH BIn general efficient reservation, checkout and return procedure. Staff helpful. The rental was yesterday still do not have a final statement or notification of any refunds due.
PETER BExcellent fast service. It was great. Thought the $1.29 per mile a little excessive, but we didn't travel that far, so it wasn't prohibitive
JOSEPH KNothing to improve. Barb yesterday and the two ladies today were wonderful in handling very quickly the couple complications I had. I wish i needed a trailer every week. They are a joy to be around.
MICHAEL JNothing needs improving!! Everyone was kind and professional! Tell them great work!
KAY HVery easy to deal with
SHARON WThe parking lot should be paved. Really hard to move the trailer in the rocks.
LAURA WBest customer service ever thank you your Green valley store is such a nice place to visit
FRANCISCO HDid not interact with personnel at drop off.
Jade ZFriendly quick and efficient! Thanks.
Robert MNO
Mary DThe cashier who assisted me was exceptionally friendly and well-informed about the rental process. Outstanding customer service overall!
STEVE TThe organization of the trailers was not great. Maybe some lines on the ground would be helpful. My trailer was accessible, but there were 2 blocked behind when I got there.
ROBERT AWas surprised how professional & quick your check in service was
JAY TFolks were great from making reservation to pick up and return. Helped me understand the backing up proceccdure. Very cool
RALPH SHard to improve on great service. All was provided as expected.
Randall MGreat svc , very helpful n friendly customer svc Thanks
ABDUL CGreat customer service
TERRY SThe app is very slow, has room for improvemen.
James BWe returned the truck and it wasn’t checked in till almost 3 hours later so we were concerned we were not giving a receipt
ALFREDO CThey were very nice and got us checked in fast.
Charles RThe employees were all very helpful.
Christopher CThere are 2 women who are rude to customers and do not have the equipment in optimal condition. A ratchet came off the dolly just 7 minutes after leaving the facility and almost caused an accident to the other drivers. Not recommended.
RICARDO GStay efficient and friendly. Cheers
CHARLES BWhen I picked up the U-Haul trailer, one of the tires was almost bald. The other tire had poor tread. The U-Haul dealer told me they were fine. And sent me on my way.
Dan LBest customer service ever
RANDY RThe lady Barbara at the location was somewhat rude and had attitude,
CRISEL LAll was fine with the rental. The major complaint I have is the charge for milage. WTHeck? The rental charge and extra fees aren't enough for you? It's BS.
Ken AAll went very well
DAVID HN/A
Shirley PThere was some confusion on what equipment was available at what time? The older gentleman was not very helpful.
THOMAS JVery friendly, helpful and understanding staff when I had to wait till destination.
Dana RThey were way too busy for the two young ladies to handle the U-Haul along with the store. What took me 15 minutes should have taken less than 5 minutes.
MICHAEL SEasy in and out. Very positive experience.
JEFFREY WThere was a trailer that was out of service with no out of service tag on it. Which made me hook everything up to find out that it was out of service.
GARY HAlways customer oriented and helpful... CHEERS !!
CHARLES BGood to go!
BRIAN Ci received final invoice and was charged $7 for”wrong drop off”. this location was cited on my contract. I had returned with proper fuel, miles and days. The money won’t break me but I do not understand the chargs
MICHAEL JTruck was very smelly not cleaned and not well mentioned
JAIME S