This review is not directed toward the locations but toward Uhaul in general. First we were very displeased with the overall service Uhaul offered for our move. Our reservation was placed two months in advance of our move and two days before we were to pick the vehicle up we were told there was no truck to be had. Then there was one and on Friday there wasnt one. Meaning the trucks were sold out from us twice. This is unacceptable and completely defeats the purpose of reservations. We had to drive an hour and a half out of our way to pick up a truck on a day that was already going to be challenging. The customer service agent also hung up on us which is also unacceptable. The truck was dirty and had old fast food wrappers and smelled. This is not acceptable even when we aren't in a pandemic. Will seriously consider never using your service again and passing the word to all friends and family to also no longer use your service. Again this has nothing to do wth the pickup and drop off locations. Those people were great. The issue is with your service and your corporate customer service and scheduling. Fix it.Stephanie S.
Customer Reviews for Green Valley Junction
(U-Haul Neighborhood Dealer)
Spruce Pine, NC 28777
Services at this Location:
- Mon-Tue: Closed
- Wed-Sat: 11 am - 6 pm
- Sun: 12 pm - 5 pm
Special Operating Hours
- 6/30/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice and respectful people. Kept their trucks clean and ready to go. Ready to get you rolling and readyAllana B.
Customer did not leave a comment.Mike T.
Professional & personable! This was the first time I rented a truck and an auto transport to tow my car and was a little nervous about it. Mike went the extra mile and was extremely helpful. To sum it up ... Great experience ... Mike was Awesome! Thanks!Michael R.
Clean the truck. A previous renter had clipped their finger nails and left the clippings in the passenger side arm rest. Nasty nasty nasty. The cargo area had not been swept out. The windshield leaks when raining. Pours water on your right leg when it's raining.Sean B.
The truck we rented leaked very badly in the cab as well as the bed. My stuff got wet. NOT HAPPY! Will file a complaint! willWilliam S.
Online estimate of charges for 10 ft truck $194 ($204 for 15ft truck) for 2-day rental; actual payment was $287.28. Didn't get much explanation of why the difference.... Was approved for 354 miles, actual mileage was 327, so that doesn't explain cost difference. Truck was clean and ran well/drove well considering the old mountain roads.Jesse B.
I reserved truck at my closest location only to be told I had to drive 45 minutes to a different location to pick up truck... and then upon returning truck the location I was told to take it says they were full and I had to drive to some other location to turn it in... and was charged for extra miles... NOT HAPPYJACLYN L.
Customer did not leave a comment.lynn C.
Awesome and easy!Lois B.
They were awesomeScott B.
Mike, the owner of the Uhaul company, was extremely understanding when bad weather caused us to need to keep the truck for a couple of days longer than expected . He was gracious and kind and did a great deal to help us out.lynn C.
Trailer was clean. I asked about tire pressure and was told it is checked when unit goes to large uhaul center. I checked tire pressure and found driver side tire at 35 psi and passenger side tire at 42. These were st trailer tires and should have been at or near full pressure of 65 psi. I doubt most customers would check and could drive on under inflated tires. All uhaul locations should have a pressure gauge and air compressor to make sure tires are properly inflated nefore putting a unit on the road. Other than that issue all else was just fine.Thomas B.
Just be sure your customers are aware that location is closed each Mon thru Wed of each week so plan accordingly!Steven P.
I was planning on dropping it off at Spruce Pine. The guy there said no, he had too many. Not my problem. Take it somewhere else. He told me about Green Valley Junction. When I got there I found out they were closed on Monday.JOHNNY R.
Helpful and accommodating.Margaret H.
Nothing- they were super polite and fast!Sarah D.
Customer did not leave a comment.James P.
Customer did not leave a comment.Daniel D.
our experience with Green Valley Junction was great. They made the rental so easy.Charles F.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Gregory L.
Customer did not leave a comment.william E.
Customer did not leave a comment.thomas W.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.Steven P.
Efficient drop off â€” they had me in and out in a few minutes. Appreciated their weekend hours!James A.
The employee was very frustrated. He could not check in the truck. He tried to get help but couldn't get help. He was pleasant. Wasted time!!!Michael O.
Billing screwed up. Stopping payment on credit card until correct billing is in place.robert W.
Customer did not leave a comment.William H.
Customer did not leave a comment.leonard H.
Customer did not leave a comment.John S.
My UHaul experience was horrible! After driving for 54 minutes from my location, no one was there to check out the trailer. Uhaul gave me the wrong phone number. I called the number on the sign and all I got was leave a message. Called Uhaul, they could not reach the person either. So on to the next location, another hour away. i saw this trailer earlier but the sign on the store said closed on Monday, Tuesday, and Wednesday. But UHaul insisted that they were open. So i went. It was closed. Called uhaul again. Luckily, they were able to locate the wife in the back of the store and I got the trailer. I had a 9 AM reservation for pickup and got a trailer at 12 Noon. Hours wasted. UHaul reservation guarantee says i will get $50 back. Still don't have that either. No one seems to know what they are doing. This is the shoddist run business that i have ever done business with. IF you can afford otther options run with it!!!!Linda G.
Customer did not leave a comment.Bob C.
Location has no drop box forcing me to wait for the agent to show up over an hour after the opening time shown on the door. Printer was in the next building??Brian K.
Customer did not leave a comment.Kimberly M.
Nothing the guy that renting the U-Haul is a great person I looked at a place in Burnsville that guy not that good of a person really didn't care for the way he talkedJames M.
Customer did not leave a comment.Neal G.
Customer did not leave a comment.lynn T.
Overall very pleased with experienceMelissa W.
Nothing! I had excellent service!!PATTI B.