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JAIME B
Customer Reviews for Greencastle Minimart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly
Patricia kThank you! Easy check-in/out. Nice people
jeffrey wEveryone was courteous and very helpful. Would definitely recommend to family and friends.
Stephanie SGot charged a cleaning fee after I fully cleaned the cab and storage area before returning the rental. The storage area had a leak in the room that ruined bedding and pillows
Dylan MI little slow on the checkout process on the ipad, perhaps get better with the technology or choose another method, like a PC?
Jasan CGreat to work with. Would recommend
Kyle MThe U-haul experience at Greencastle Minimart went extremely well. The store is well maintained and the truck was in excellent condition. I left my car there while using the one way truck rental and appreciate the security cameras on premises. I highly recommend them,
Jerry WVery helpful and polite
Randy SGreat ride,handled well..
Jeannine BGood customer service , very clean place
KRANTIPAL SEverything was perfect!
Nelson sGreat service and helpful staff .
Manas KGreat group to rent from. Very accommodating
michael pThey were very helpful in securing a truck for my use and bringing the truck to their business location for my easier pick-up! Thank you!
William GNice clean 15 foot Ford Truck. Good gas mileage. Easy to load and unload. Would definitely rent again. Thank you kindly!
Christopher LVery courteous and professional people at this location. They kept the rental process simple and easy. I would rent U-Haul again from this location and I'll recommend them to our friends and family. Thanks again!!
ADAM FVery polite and courteous.
WILLIAM LVery quick and convenient! Positive experience. The clerk was professional and drop off was quick and efficient after a long day! Much appreciated.
JAIME HFriendly staff. Made pick up and drop off incredibly easy!
Chase FThe trucks are hard to get out parking spot. Lot is not finished so it’s muddy when it’s wet.
RICHARD WGood experience.
Jason LEverything went even better than expected. Thank you for helping make our move easier.
DAVID TThe staff was very patient and friendly with me. They helped me get the right truck for my situation.
JUSTIN ANothing every thing was planned and it came together 🍺🤪
DALE BEasy drop off and super nice customer service!
JOSEPH CGood customer service, staff is very helpful, friendly and knowledgeable Store is very clean and welcoming Will definitely recommend using this store for uhaul service and gas station needs in future
KRANTIPAL SNothing very good service
GLENN FEasy drop off, big lot and easy to maneuver. Upon completion a hot or cold beverage inside. 👍 Attendant was very friendly and helpful.
Bret KN/A
Chandrapaul TNo issues, easy pickup and drop off.
Tom KNice
ELIZABETH HHappy guys
KHALIL INothing everything was fine
WAYNE SI’ve rented from here twoce and both times my truck was parked in. And the staff are unable to move the trucks so I need to move them. It delays my start and puts more risk on me.
Richard WTruck wasn't ready at the time of my reservation! I waited at least 45 minutes
ANDREA SThere isn't really much more that needs to be done. The store is very well kept and every time that I rent a truck from there, they are always clean and we'll maintained.
ROGER TGreat experience, truck was clean , definitely recommend this location for any uhaul need.
krantipal SThey were very patient given the tech issues the site was having. I appreciate all of his diligence and care. Very knowledgeable
SABRINA MThe folks at Location 22184 were awesome. Sunny was very helpful. Got there and realized the truck I reserved wasn’t large enough. Right away, he assured that he would do all that he can to help. Few minutes later, he provided the truck needed. Quick process and easy. I highly recommend them
NEHAD SMake sure this location is following any and ALL check in and check out procedures. This was the most unpleasant experience I have ever had at a uhaul location. I spoke with the store owner and the regional manager and was laughed T by both of them. I would like a call from someone higher up in the company
CARLA WThere is no change needed. The customer service was amazing, the vehicle was clean and ran smoothly. I highly recommend using this location very an easy pleasant experience.
Zachary CAir Conditioner in cab did not work. only blew fan air. The issue was the outside temp was warm on Sunday driving back Windshield had tree sap in several places that could not be removed with soap and water.
Charles t20’ Truck and car trailer worked perfectly! No issues! Fantastic Move made easy by U-Haul! Thank you!
MATTHEW CI have no recommendations. I will rent here again.
GARY SI reserved a 26-foot truck from the storage facility, located at State Line Rd. Waynesboro, Pa., where I rented a storage space to be moved. The morning of the move, there was no truck at the location. The office guy called their main office to see if it was there, no truck. Turns out my rental truck was located 14 miles away at another facility. I had 5 other people waiting to help me move and I now had to take another hour of time just to pick up my reserved rental truck and return to the original location to begin loading. I lost an hour of my moving day at the beginning which resulted in only getting 1/2 of the 26-foot truck unloaded before I lost 3 of my unloading crew. The remaining 3 people had to unload the rest of the truck into the home. That effort took an extra 2 hours. I asked the man at the Greencastle Mini Market to credit me with 14 miles because of their mistake. He ADDED 30 miles more and charged me for the extra miles. On a good note, the truck was clean and ran well, although it had straight tread tires which were not the best for the snow flurries we drove through in Western Pa. My planned-out day turned into a total nightmare of a move thanks greatly to the non-performance of the people in the Waynesboro U-Haul office.
Robert ABetter communication. Don’t rely on App.
RICHARD BVery efficient, would highly recommend.
Richard RThough I went to his place of business, the Transaction was done over the phone, not in person. I had to request help to connect the trailer, and he didn’t inspect anything. One brake light/turn signal was inoperative, making travel dangerous.
WILLIAM H