Greenpoint Storage Plus was a pleasure to deal with, and Guru is the man! I would recommend their services to everybody.MURAT A. | Overall Experience
Customer Reviews for Greenpoint Storage Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Daniel P. | Overall Experience
Place is not very clean. Equipment especially the carts are in very bad shape. And during the pandemic you stopped making dog biscuits available! But it was a convenient locationJOSEPH L. | Overall Experience
Everyone was super nice and helpful - storage unit and overall facility were very clean.Hannah S. | Overall Experience
The area around this location is under a lot of construction. It is not clearly marked where the UHaul pickup point is. Went into the Storage Plus and there was no one at the front desk for 10+ minutes. The pickup for the UHaul keys is in a lockbox around the corner. Looked like there was only one Uhaul parked on the street so if someone doesn't return in time before your pickup, you'd be out of luck. Would not use this location again.Megan W.
Customer did not leave a comment.Roman R. | Overall Experience
When you provide safe move for drivers to cover any damage, do not charge a damage feeKrystina A.
Where should I start? This facility is a little gem! I dealt with Monica and Guru and they are the nicest people I have met! Extremely professional, helpful, which made my visit as stress free as possible. I highly recommend this facility because they are good, professional, and nice people to work with! Keep up the good work guys! And thank you so much!Pedro Alexander M. | Overall Experience
Customer did not leave a comment.Cynthia F.
Very easy access and seamless. Would recommend!katlyn m. | Overall Experience
After 2 years storing my stuff. Not a dust on them. Unbelievable. I highly recommend this storage. I was just really désappointant at the really beginning as I got a fee penalty due to the monthly fee not set up correctly on my cc. It was unfair.marilou D. | Overall Experience
This is the best storage unit facility experience one could ask for - it feels family run and like the staff actually care, rather than some busy shuffling chain. Highly recommendPeter Z. | Overall Experience
More seamless pick up. It took me over and hour and a half to get out of there.Nicholas P.
Customer did not leave a comment.HARRY FREDERICK S. | Overall Experience
Customer did not leave a comment.Joshua K.
Customer did not leave a comment.ELIO S. | Overall Experience
It was everything I needed. If I needed storage again, I would definitely use this facility above all others.Donna B. | Overall Experience
Had a great experience, the facility is very well maintained, the staff is always available and very helpful. Would definitely recommend.Cecile A. | Overall Experience
Customer did not leave a comment.Matthew S. | Overall Experience
Customer did not leave a comment.KIERAN S. | Overall Experience
Customer did not leave a comment.MONICA A. | Overall Experience
Customer did not leave a comment.Tae youn K. | Overall Experience
Customer did not leave a comment.Forrest D. | Overall Experience
This is the best storage facility I ever used. The staff are excellent, kind and helpful; it's well-maintained in every way I can't recommend it enough! I also stored my art there books etc and they were in the same good shape I put them in which was a relief thank you so much! (I pointed out this storage facility has excellent customer service and I know because I barely survived the worst New York City Google Dr Fagelman assault - Watch the YouTube from 8 yrs ago customers don't forget cruelty...and worse.. what was done to me at a doctors office where ship and safe radically harm to my health my life and I don't know if I'll ever recover from what's been done never even an apology just more lies.)SUZANNAH T. | Overall Experience
I’ve had three storage units at different establishments and this one was the best by far! Staff is always friendly and helpful, you don’t have to give 30 day notice of move out and they don’t hike up your rent every six months. The building is always clean, well lit and they have a huge docking area to pull in a car or truck. Multiple vehicles can be loading and unloading at the same time which is hard to find in NY. I would definitely recommend using this storage facilityHeather D. | Overall Experience
A solid choice for storage needs.Jesse N. | Overall Experience
Customer did not leave a comment.THOMAS T. | Overall Experience
Best staff and experience ever. I had a wonderful 4 years here. Would highly recommend to anyone looking for a storage facility.SIMONE H. | Overall Experience
Customer did not leave a comment.VINCENT E. | Overall Experience
We only had our items here for a month but the staff couldn’t have been more friendly and helpful! The facility was safe, clean, and well lit. I highly recommend Greenpoint Storage Plus!Leah M. | Overall Experience
Great experience!THOMAS CONSTANTINE M. | Overall Experience
All goodIbeth P. | Overall Experience
Everyone who works here was always very nice and accommodating!AMAR L. | Overall Experience
The truck should be cleaned . Especially with this pandemic going on. And it only had a quarter of a tank of gas.Robert R.
Customer did not leave a comment.Papa N.
Code was not delivered easily. Had to take multiple laps around the premises to determine how to find out what the code was to unlock the lock box. This delayed me by over 30 minutes which made me late to all my other errands for the day.William S.
Dont let people book pick ups if no is going be available to check you outLuis D.
Monica is a rock star. She is efficient and professional and manages her staff expertly. I am beyond grateful to her and to the team for helping us move our stuff into the storage unit painlessly.Lama B. | Reservation
Customer did not leave a comment.Peter D.
The people who work for Greenpoint Storage Plus were GREAT. However, they are not employees of U-Haul and the online Uhaul process completely failed while picking up AND dropping off the vehicle. THe Uhaul system was down and it wouldn't let me return the car because it couldn't confirm my location on my phone. I wasted over half an hour trying to complete the return transaction. VERY FRUSTRATING.Mary Ann T.
The sales assistant may be underpaid as they were not very excited to be helping me or informed about certain questions I had. The vehicle had no backup camera and was difficult to back up. The vehicle had a windshield crack from previous use which did not make me feel very safe driving it. The vehicle had no ramp pull out from the cargo which I assumed would be there on a 10' cargo van.Mateusz T.
Customer did not leave a comment.Michael W.
Aside from location and the truck, I had an overall terrible experience with Uhaul. When I went to pick up the truck, the service member at Storage Plus had a hard time accessing Uhaul's terribly inconvenient website. For some reason, the was a glitch in the site becasue I had ordered my Uhaul from my phone and it would not let the service member dispatch the truck to me. I waited for 45 minutes while we tried to figure out the problem. Uhaul's site also allows pick up and delivery to be from different locations but Storage Plus does not allow that which created additional issues. Because of this delay, I was 45 minutes late for my movers and had to pay an additional $60 for an extra hour of moving. I think Uhaul should reimburse me for this charge. Please contact me at :email@example.com and I will gladly send you the receipt.Chris C.
My roommate said the unit was very large and I am aware the process went smoothly. Upon booking, I was called by a very nice employee who answered all questions. It was a very positive experience.Vincent R. | Reservation
Very helpful with use of the freight elevator and bringing dollies outside, clean and spacious facility with good AC.Eleni P. | Reservation
Great customer support. They even helped arrange my things in the storage unit. 10/10 would recommend. Thank you!Amanda K. | Reservation
I didn't move in here. Canceled it but they were lovely.joseph l. | Reservation
The people at storage plus were extremely helpful, knowledgeable and accommodating. I had to get a larger unit then the one I originally booked and they were able to make it work.INDIGO M. | Reservation
It was as expectedBrad B. | Reservation
It was as expectedBrad B. | Reservation
Customer did not leave a comment.Charles F.
I was anxious about finding a good storage unit that would be safe, clean and easy to use but I really shouldn't have worried. Greenpoint Storage is truly great -- the staff were beyond helpful.CORINNE O. | Overall Experience
The initial reservation was incorrect but team fixed it. Rest was easy, transactional service.Gyongyi C.
Customer did not leave a comment.Jessca F.
Costumer service at Greenpoint Storage Plus is always great!Catalina P.
My couch was damaged by water damage it appears but other than that it was fineMACKENZIE L. | Overall Experience
This facility does not automatically send e-mailed receipts. The fee to empty my storage unit was $70/box. Empty or full and no regular recycling bin to use. I had to rent a car to take my trash home.CELINE K. | Overall Experience
The booking process was cumbersome and had to spend longer resolving the issue than expected. Once booked everything was smooth.Aitor U.
.TINA F. | Overall Experience
I Want to say thanks a lotRAMON D. | Overall Experience
Very nice staff, though longer hours on Sunday would be niceYAZAN F. | Overall Experience
Monica and Guru were a pleasure to work with!MOE H. | Overall Experience
I had a better experience with other location. Truck could definitely be cleaned. Also the equipment I rented was not in the truck. I had to come back and wait for someone to go get it. Front desk person was very nice though.julien P.
Can upper management please contact me regarding my unit? My items endured water damage due to a leaking sprinkler and the facility's management has failed to resolve the issue.JESSICA M. | Overall Experience
Customer did not leave a comment.Bassem S.
I was a customer with this facility for more than 3 years. Everything was always clean, well maintained, and safe. The staff above all was always very friendly and helpful!MICHAEL T. | Overall Experience
Excellent but for the fact that it wasn't well climate controlled and some old paint kept falling onto and into my unit.ARNO T. | Overall Experience
The staff Bheem Gurung was very helpful and nice.RITIKA J. | Overall Experience
Absolutely terrible experience dropping off my uhaul. First of all the internet service is terrible here so the online self return site wouldn't function and the app would load - I was stranded in this location during the night for almost an HOUR due to these complications. Unsafe and extremely unprofessional.Jennifer L.
I was running late on my return time and was told I could return it after hours. The representative didn't tell me I would be charged for a second day, even at 30 min tardiness. This was such an expensive rental. I will not use U-Haul again. So many hidden fees and costs.Gabriela M.
I had a reservation for a U-Haul out of Long Island City New York the address is 12-14 38th ave long island city, ny 11101. In the morning I got a phone call telling me the truck was ready and I can come in early to pick it up I said great I'm on my way when I get there there was no one to be found for between 5 and 10 minutes and I said to the guy when he came back I said you told me to come in early and you have me waiting here for 15 minutes and he gave me an attitude back and I just let it roll off and I just said whatever dude just let me get my U-Haul. When I get into his office he has a television at volume 19 and the radio at volume 20. He gets on his computer and literally turns his back to me and starts reading important information that I need to hear and I have tinnitus so I can't determine low frequencies when high frequencies are feeling the room so at least four or five times I going what what did you say? What was that I can't hear you can you please turn around and he turns around to me and says I don't like your effing attitude get out of here I don't want to give you my Uhaul. After exchanging a few Choice words with each other I had to scramble to find another U-Haul in Brooklyn that have a truck ready for me at the moment. I have used Uhaul every single time I've moved I've used U-Haul on other occasions where I needed Vans I've even participated in your picture con contest where you were taking Uhaul pictures and putting them on the side of trucks couple of my images are there actually I have been a loyal Uhaul user and I'm telling you right now I will never use Uhaul again as long as this man has the right to rent U-Hauls. There are plenty of other places to go and this is the service that I received from this man I will never use Uhaul as long as he has a U-Haul license. I will be posting my confrontation with this man who represents Uhaul all over my social media. He is a disgrace to your company and I will not participate or patronize Your Service as long as he is partnered with you.Robert H.
Customer did not leave a comment.trudi T.
Fast and easy! Great customer service and drop offCatalina P.
Customer did not leave a comment.Melanie W.
Overcharged miles by my count, had no blankets despite ordering them ... not my favoriteJacob K.
over charge on mileage, terrible customer serviceANDREW S.
Customer did not leave a comment.Shirine B.
The car that I used had a â€œservice tireâ€ indicator turned on, please fix itSunduk Q.
I had to dig the uHaul van myself in the cold because it had not been dug out of the snow by the place renting it out. That took me an hour in 10 degree weather with no help. I require a refund just for that.Kartikeya M.
Everything from beginning to end went flawless. The location was clean the staff was polite and very knowledgeable. I will definitely recommend this location.Steve E.
Attendants at this location were very thorough and kind. Also solved a couple problems re: the rental quickly and thoughtfully.Matthew C.
This place is not a full service U-Haul dealershipTom A.
I was scheduled to pick up the truck at 8am and they didn't show up until 8:30am. I only had it reserved for 4 hours so this was an inconvenience.Samantha H.
Customer did not leave a comment.Laura G.
Customer did not leave a comment.Charles C.
The staff at this location were great - everything was fast and easy. There was a mix-up with billing but they resolved it. Only issue was that the truck I rented was not very clean.Melanie W.
The location had a great deal of trouble and took a lot of time checking me in and out. The uhaul website was difficult for them (and me) to navigate.Pasquale V.
I wish they would top off the gas tank there was confusion about how much I put back in there. I think I also put more than I used. Also the dolly I ordered wasnt available at the station I went to. So they should remove it from the uhaul inventory selection. I thought they were trying to cheat me when they gave it to me.Clayton B.