Customer Reviews for Greenpoint Storage Plus
(U-Haul Neighborhood Dealer)

239 reviews

425 Greenpoint Ave   Greenpoint, NY 11222

(718) 422-8660

Office Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(718) 422-8660

425 Greenpoint Ave
Greenpoint, NY 11222

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 8 pm
  • Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Angela S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna K  |  Overall Experience 
Rating:
5.0

Staff were very friendly and helpful.

Rachel L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam S  |  Overall Experience 
Rating:
5.0

Everything about the facility - with the exception of the difficulty in parking a vehicle on busy days ! - was excellent. Customer service was A+

Victoria C  |  Overall Experience 
Rating:
5.0

Best in the biz

Henry N  |  Overall Experience 
Rating:
5.0

This place provided an extremely cost-effective and hassle-free short term storage solution. But, the VERY BEST part of the entire experience was Marina, at the front desk. She is professional, competent, hard-working, friendly, warm, personable and every other positive attribute that a customer service person should have. She eliminated every bit of stress that this sort of encounter could have brought about - she is a genuine asset to the company. Give this woman a BIG raise.

Deborah K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy R  |  Overall Experience 
Rating:
5.0

Wonderful place and very helpful staff!!

TYLER Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tana L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Morgan L  |  Overall Experience 
Rating:
5.0

Too expensive, but excellent

Edward J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason M  |  Overall Experience 
Rating:
5.0

This storage facility is one of Greenpoint’s gems. It was affordable and well maintained. I was renting space there for 3 years. The staff is very friendly and helpful. I only left because I moved out of the area.

Shayne S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney B  |  Overall Experience 
Rating:
5.0

Great location..

Steve K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paulina K  |  Overall Experience 
Rating:
5.0

I had a pleasant and no drama experience at this facility. Great staff and convenient location, access, equipment, etc. Loved it!

ANDI C  |  Overall Experience 
Rating:
5.0

Very impressed! Great communication, very professional, clean space. Would store again!

Marie K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter D  |  Overall Experience 
Rating:
5.0

All the Employees were outstanding...thx👍😎

Ralph A  |  Overall Experience 
Rating:
5.0

I've had two storage spaces in this facility for over 3 years and I can't find any down side to it. The facility is always clean and well maintained and the personnel has always been helpful to me and my team. We've moved to another facility a little bit better located strategically speaking for our operations, otherwise, we would have stayed in there for way longer.

Cocoon F  |  Overall Experience 
Rating:
5.0

If ever I need storage in NYC again, I’ll probably be coming back. Thanks for everything!

MAXIMA L  |  Overall Experience 
Rating:
5.0

Very easy to use and staff was always friendly and chill as I often went and out things ind and out. I will use it again if I need storage in the future for sure.

JACOB A  |  Overall Experience 
Rating:
5.0

This facility was fantastic. I was super nervous to leave my things in storage ahead of my move out of state, but the staff made me feel secure and it was exactly what I needed. Temperature controlled, clean, safe. I couldn’t be happier with how my storage was kept and if I ever need to use a storage locker again I will be coming back.

Julia S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy S  |  Overall Experience 
Rating:
5.0

I mainly chose Storage Plus for the hours. I'm not sure who is able to access their unit during normal business hours when you would be conducting your business (your job). I appreciate that Storage Plus had hours that allowed me to visit before or after work and not instead of. Facilty was clean; staff was helpful; price was higher than others I'd looked at, but not obscenely so.

Kayla M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Skylar C  |  Overall Experience 
Rating:
5.0

Everyone was knowledgeable and helpful. Especially Daniel and Guru. Great staff and would highly recommend this storage facility

Flavia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonathon L  |  Overall Experience 
Rating:
5.0

One of the easiest things Ive done, everything about this was made easy. The staff is helpful, easy to work with, the place is clean, and easy to park & unload. Definitely recommend this place!!!

Kristina M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNY O  |  Overall Experience 
Rating:
5.0

It was great. Warehouse storage units and I never had any issues.

Ryan B  |  Overall Experience 
Rating:
5.0

2nd time using this storage unit and they have a loyal customer with me. Helpful staff and accommodating hours. Very clean, 10/10 recommend!

Oumou S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOROTHY P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karl H  |  Overall Experience 
Rating:
5.0

Great communication, friendly and easy to deal with. What more could you ask for?

Daren H  |  Overall Experience 
Rating:
5.0

Folks working there have been great

Willem H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa L  |  Overall Experience 
Rating:
5.0

Thank you Storage Plus for keeping our stuff safe for 8 years!

JULIE G  |  Overall Experience 
Rating:
5.0

Monica and Violet were extremely kind and helpful.

Lavanya S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mario E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monica A  |  Overall Experience 
Rating:
5.0

Although the prices did go up from the year that I first rented my storage units until I moved out, I would definitely recommend Greenpoint Storage Plus. The staff were always extremely kind, helpful, and accommodating. I’ll actually miss them.

ROBIN C  |  Overall Experience 
Rating:
5.0

We are sorry to say goodbye to the lovely staff there. The facility is super clean, well lit.

Sharon T  |  Overall Experience 
Rating:
5.0

Very helpful staff! Would recommend to others.

Catherine F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EVAN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yeon J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSHUA N  |  Overall Experience 
Rating:
5.0

Great customer service. Will use them again in the future!

Nicole C  |  Overall Experience 
Rating:
5.0

What a wonderful experience! All the Storage Plus staff were very friendly and helpful. I felt my things were stored in a safe, secure and very clean unit. I would use Storage Plus again and again if I had the need to store things. Whenever we needed help, like when we lost the key to our lock, or when there were things that were too heavy for us to manipulate into the unit, or when the whole street lost electricity and the staff helped put of things into the our unit. Yes, please choose Storage Plus at Greenpoint, they are great!

Libby K  |  Overall Experience 
Rating:
5.0

Great storage place. I have had a few and this one ranks highly.

WAYNE P  |  Overall Experience 
Rating:
5.0

Always friendly service and the place is very well cleaned and maintained. I had my things here for a few years and never had a problem. I highly recommend.

ELENE G  |  Overall Experience 
Rating:
5.0

Best storage unit experience I've ever had. Mr. Guru is platinum level. Deserving of his name. Excellent in every way. Will miss him very much. XO Rob Diamond and Jenn Jackson

ROB D  |  Overall Experience 
Rating:
5.0

Very efficient and smooth process

Virginie S  |  Overall Experience 
Rating:
5.0

For a year, I used the services of Storage Plus, the attention, excellent, the Service Kind, all well protected, Special Thanks to Rom, he helped me with my opening and close . Storage Plus 👍🏼👍🏼

Jorge O  |  Overall Experience 
Rating:
5.0

Phenomenal.. good price, very friendly staff and all very clean and efficient

Marta C  |  Overall Experience 
Rating:
5.0

Excellent facilities and staff. I would highly recommend Greenpoint Storage Plus for convenient and cost-effective storage in NYC. Should I need to store things in the future I won't look anywhere else.

Nicola W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott F  |  Overall Experience 
Rating:
5.0

Great experience. I would stay if price be a bit less then what I pay.

PAWEL W  |  Overall Experience 
Rating:
5.0

Very happy with my experience and 4-month rental. The team always answered all my questions, and I appreciate the team there! Always found the unit to be clean and well maintained.

Mirna R  |  Overall Experience 
Rating:
5.0

Great experience overall!

Maria S  |  Overall Experience 
Rating:
5.0

You should try to extend hours & holidays. Just because the office closes shouldn’t mean the entire building should be. Also a good amount of dust & debris would fall from the ceiling. You should warn users about that & provide them with covers to protect goods not in boxes.

Daniel A  |  Overall Experience 
Rating:
5.0

Love this storage facility. Always clean, staff is super helpful, and the business hours are great.

ANA P  |  Overall Experience 
Rating:
5.0

Exactly what I needed for my move. Thanks again.

ADAM T  |  Overall Experience 
Rating:
5.0

Kind team at this location, great experience!

Pia M  |  Overall Experience 
Rating:
5.0

Greenpoint Storage Plus was a pleasure to deal with, and Guru is the man! I would recommend their services to everybody.

MURAT A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel P  |  Overall Experience 
Rating:
5.0

Place is not very clean. Equipment especially the carts are in very bad shape. And during the pandemic you stopped making dog biscuits available! But it was a convenient location

JOSEPH L  |  Overall Experience 
Rating:
5.0

Everyone was super nice and helpful - storage unit and overall facility were very clean.

Hannah S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roman R  |  Overall Experience 
Rating:
5.0

Where should I start? This facility is a little gem! I dealt with Monica and Guru and they are the nicest people I have met! Extremely professional, helpful, which made my visit as stress free as possible. I highly recommend this facility because they are good, professional, and nice people to work with! Keep up the good work guys! And thank you so much!

Pedro A  |  Overall Experience 
Rating:
5.0

Very easy access and seamless. Would recommend!

katlyn m  |  Overall Experience 
Rating:
5.0

After 2 years storing my stuff. Not a dust on them. Unbelievable. I highly recommend this storage. I was just really désappointant at the really beginning as I got a fee penalty due to the monthly fee not set up correctly on my cc. It was unfair.

marilou D  |  Overall Experience 
Rating:
5.0

This is the best storage unit facility experience one could ask for - it feels family run and like the staff actually care, rather than some busy shuffling chain. Highly recommend

Peter Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARRY F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIO S  |  Overall Experience 
Rating:
5.0

It was everything I needed. If I needed storage again, I would definitely use this facility above all others.

Donna B  |  Overall Experience 
Rating:
5.0

Had a great experience, the facility is very well maintained, the staff is always available and very helpful. Would definitely recommend.

Cecile A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIERAN S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tae y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Forrest D  |  Overall Experience 
Rating:
5.0

This is the best storage facility I ever used. The staff are excellent, kind and helpful; it's well-maintained in every way I can't recommend it enough! I also stored my art there books etc and they were in the same good shape I put them in which was a relief thank you so much! (I pointed out this storage facility has excellent customer service and I know because I barely survived the worst New York City Google Dr Fagelman assault - Watch the YouTube from 8 yrs ago customers don't forget cruelty...and worse.. what was done to me at a doctors office where ship and safe radically harm to my health my life and I don't know if I'll ever recover from what's been done never even an apology just more lies.)

SUZANNAH T  |  Overall Experience 
Rating:
5.0

I’ve had three storage units at different establishments and this one was the best by far! Staff is always friendly and helpful, you don’t have to give 30 day notice of move out and they don’t hike up your rent every six months. The building is always clean, well lit and they have a huge docking area to pull in a car or truck. Multiple vehicles can be loading and unloading at the same time which is hard to find in NY. I would definitely recommend using this storage facility

Heather D  |  Overall Experience 
Rating:
5.0

A solid choice for storage needs.

Jesse N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS T  |  Overall Experience 
Rating:
5.0

Best staff and experience ever. I had a wonderful 4 years here. Would highly recommend to anyone looking for a storage facility.

SIMONE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VINCENT E  |  Overall Experience 
Rating:
5.0

We only had our items here for a month but the staff couldn’t have been more friendly and helpful! The facility was safe, clean, and well lit. I highly recommend Greenpoint Storage Plus!

Leah M  |  Overall Experience 
Rating:
5.0

Great experience!

THOMAS C  |  Overall Experience 
Rating:
5.0

All good

Ibeth P  |  Overall Experience 
Rating:
5.0

Everyone who works here was always very nice and accommodating!

AMAR L  |  Overall Experience 
Rating:
5.0

Monica is a rock star. She is efficient and professional and manages her staff expertly. I am beyond grateful to her and to the team for helping us move our stuff into the storage unit painlessly.

Lama B  |  Reservation 
Rating:
5.0

My roommate said the unit was very large and I am aware the process went smoothly. Upon booking, I was called by a very nice employee who answered all questions. It was a very positive experience.

Vincent R  |  Reservation 
Rating:
5.0

Very helpful with use of the freight elevator and bringing dollies outside, clean and spacious facility with good AC.

Eleni P  |  Reservation 
Rating:
5.0

Great customer support. They even helped arrange my things in the storage unit. 10/10 would recommend. Thank you!

Amanda K  |  Reservation 
Rating:
5.0

I didn't move in here. Canceled it but they were lovely.

joseph l  |  Reservation 
Rating:
4.0

The people at storage plus were extremely helpful, knowledgeable and accommodating. I had to get a larger unit then the one I originally booked and they were able to make it work.

INDIGO M  |  Reservation 
Rating:
4.0

It was as expected

Brad B  |  Reservation 
Rating:
4.0

It was as expected

Brad B  |  Reservation 
Rating:
5.0

I was anxious about finding a good storage unit that would be safe, clean and easy to use but I really shouldn't have worried. Greenpoint Storage is truly great -- the staff were beyond helpful.

CORINNE O  |  Overall Experience 
Rating:
4.0

My couch was damaged by water damage it appears but other than that it was fine

MACKENZIE L  |  Overall Experience 
Rating:
3.0

This facility does not automatically send e-mailed receipts. The fee to empty my storage unit was $70/box. Empty or full and no regular recycling bin to use. I had to rent a car to take my trash home.

CELINE K  |  Overall Experience 
Rating:
5.0

.

TINA F  |  Overall Experience 
Rating:
5.0

I Want to say thanks a lot

RAMON D  |  Overall Experience 
Rating:
5.0

Very nice staff, though longer hours on Sunday would be nice

YAZAN F  |  Overall Experience 
Rating:
5.0

Monica and Guru were a pleasure to work with!

MOE H  |  Overall Experience 
Rating:
1.0

Can upper management please contact me regarding my unit? My items endured water damage due to a leaking sprinkler and the facility's management has failed to resolve the issue.

JESSICA M  |  Overall Experience 
Rating:
5.0

I was a customer with this facility for more than 3 years. Everything was always clean, well maintained, and safe. The staff above all was always very friendly and helpful!

MICHAEL T  |  Overall Experience 
Rating:
4.0

Excellent but for the fact that it wasn't well climate controlled and some old paint kept falling onto and into my unit.

ARNO T  |  Overall Experience 
Rating:
5.0

The staff Bheem Gurung was very helpful and nice.

RITIKA J  |  Overall Experience 
Rating:
3.0

I was not aware that the complementary month of storage only counts if I have an additional month that I pay for. Other than that, the staff was relatively helpful.

Privacy R  |  First Impressions 
Rating:
3.0

its fine. its self storage. no problems

Privacy R  |  First Impressions 
Rating:
4.0

Thank you to the staff. They were very helpful. The facility was clean and the process was efficient!

Privacy R  |  First Impressions 
Rating:
5.0

Clean storage room, friendly faculty, good price.

Privacy R  |  First Impressions 
Rating:
4.0

It went great

Privacy R  |  First Impressions 
No reviews have been submitted for this location.
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