Customer Reviews for Greenpoint Storage Plus
(U-Haul Neighborhood Dealer)

Rating:

5.0

Staff were very friendly and helpful.

Rating:

5.0

Everything about the facility - with the exception of the difficulty in parking a vehicle on busy days ! - was excellent. Customer service was A+

Rating:

5.0

Best in the biz

Rating:

4.0

I might have missed something in the details when making the reservation but I wasn't aware I'd need multiple forms of ID or an employer reference when unlocking the car digitally, which was a bit tricky at a remote warehouse at 630 am. Making the unlocking process more explicit up front would help.

Rating:

4.0

I regret selecting the option of checking out the vehicle by myself because the experience on the app was a bit annoying and frustrating. The person behind the counter at Greenpoint Storage Plus, Momo, was helpful and courteous. I had not chosen that location in the first place. I chose a location closer to the subway, but last minute I received a notification that my reserved car is no longer available at my selected location, so 468 Kingsland Ave was selected instead, and I acquiesced. The system should be changed so that the chances of the pickup location changing last minute is lower, and to improve the self-checkout system.

Rating:

5.0

This place provided an extremely cost-effective and hassle-free short term storage solution. But, the VERY BEST part of the entire experience was Marina, at the front desk. She is professional, competent, hard-working, friendly, warm, personable and every other positive attribute that a customer service person should have. She eliminated every bit of stress that this sort of encounter could have brought about - she is a genuine asset to the company. Give this woman a BIG raise.

Rating:

1.0

Missing equipment caused me significant delays and almost completely messed up my coordination with moving.

Rating:

1.0

We booked this space but the access and key was not available at the time we booked. The person at the space was rude and unhelpful. Our move was delayed because we could not get the vehicle in time. Will not rent here again.

Rating:

1.0

I was overcharged by 50 dollars for no reason at all, it never showed up on a reciept, and in addition the location WRONGLY tried to claim i left the tank under 25% which i proved wrong with pictures and attempted to get a refund and all i was "refunded" was the extra 50 uhaul stole from us.

Rating:

5.0

👍👍👍👍👍👍👍👍👍👍👍

Rating:

5.0

Wonderful place and very helpful staff!!

Rating:

5.0

The team went above and beyond to help me when my movers bailed. They extended my rental and found me movers in a jiff and I am forever grateful for their assistance!

Rating:

5.0

Too expensive, but excellent

Rating:

3.0

Only went through there because it fit the time slot. Was a weird version of picking up and dropping off a uhaul.

Rating:

5.0

Daniel was thorough and helpful, even after I arrived late for the pickup time. Check in and out was easy.

Rating:

5.0

This storage facility is one of Greenpoint’s gems. It was affordable and well maintained. I was renting space there for 3 years. The staff is very friendly and helpful. I only left because I moved out of the area.

Rating:

3.0

The add ons that I requested were not available at this location (dolly and furniture pads). Someone called me the day before, but I was unable to pick up and they did not leave a message, so I did not know about this until I went to return the vehicle. I wish I would have known because I would have figured something else out. Next time, I recommend leaving a voicemail and a text message or email to ensure the customer gets notified of this.

Rating:

5.0

Great location..

Rating:

5.0

The customer service representative was very kind gentlemen and the truck was good enough for a truck

Rating:

5.0

I was very happy with my experience Thank you

Rating:

5.0

I had a pleasant and no drama experience at this facility. Great staff and convenient location, access, equipment, etc. Loved it!

Rating:

5.0

Very impressed! Great communication, very professional, clean space. Would store again!

Rating:

5.0

All the Employees were outstanding...thx👍😎

Rating:

3.0

First of all, do NOT let customers make reservations for locations that do not exist! "1127 Fuel Corp" STILL shows up as a location on your website (10 Porter Ave, Bushwick, NY 11237). I reserved a truck there this month and the location IS CLOSED! Second of all, it's a pretty bad customer experience to show up at a place with a human attendant (Greenpoint Storage Plus) but all transactions need to be done on the app. The app crashed on me twice while I was trying to check-in for my rental. The van was clean but only had 1/4 tank of gas which was a little inconvenient.

Rating:

1.0

I’ve been sitting and wait at my uhaul for 3 hours and my booking was supposed to be ready by 9am. I never got a call telling me it was delayed and have had to sit here baking in the sun. The one employee on staff left to pick up a replacement vehicle for me an hour ago and hasn’t returned. Meanwhile there seem to be several trucks here that I’m not sure why I can’t use. There’s like 3 trucks sitting unused… I feel like one of them could be given to me. I would really appreciate some kind of refund or extension or credit. As it is I won’t get to my final destination til midnight.

Rating:

5.0

I've had two storage spaces in this facility for over 3 years and I can't find any down side to it. The facility is always clean and well maintained and the personnel has always been helpful to me and my team. We've moved to another facility a little bit better located strategically speaking for our operations, otherwise, we would have stayed in there for way longer.

Rating:

5.0

If ever I need storage in NYC again, I’ll probably be coming back. Thanks for everything!

Rating:

5.0

Very easy to use and staff was always friendly and chill as I often went and out things ind and out. I will use it again if I need storage in the future for sure.

Rating:

5.0

Online Check out process was a bit confusing with additional fees

Rating:

5.0

This facility was fantastic. I was super nervous to leave my things in storage ahead of my move out of state, but the staff made me feel secure and it was exactly what I needed. Temperature controlled, clean, safe. I couldn’t be happier with how my storage was kept and if I ever need to use a storage locker again I will be coming back.

Rating:

3.0

Was a so bad - I rent the van from 8 am to 1 pm - include a dolly ———- and they gave me the van at 9:30 without the dolly ….. so bad

Rating:

5.0

I mainly chose Storage Plus for the hours. I'm not sure who is able to access their unit during normal business hours when you would be conducting your business (your job). I appreciate that Storage Plus had hours that allowed me to visit before or after work and not instead of. Facilty was clean; staff was helpful; price was higher than others I'd looked at, but not obscenely so.

Rating:

5.0

The men at the desk were amazing! Courteous professional and polite. Thank you for a wonderful experience.

Rating:

5.0

It would have been easier if I could have uploaded my information during the time of booking so that I didn’t have to waste time uploading my ID photos when I was already at the pickup site with mediocre cell service. Not the fault of the location, more an app/reservation issue

Rating:

5.0

Everyone was knowledgeable and helpful. Especially Daniel and Guru. Great staff and would highly recommend this storage facility

Rating:

5.0

The car was brand new and the checkout process was quick. Would return to this location in the future.

Rating:

5.0

One of the easiest things Ive done, everything about this was made easy. The staff is helpful, easy to work with, the place is clean, and easy to park & unload. Definitely recommend this place!!!

Rating:

5.0

Very pleased

Rating:

5.0

It was great. Warehouse storage units and I never had any issues.

Rating:

5.0

2nd time using this storage unit and they have a loyal customer with me. Helpful staff and accommodating hours. Very clean, 10/10 recommend!

Rating:

5.0

Daniel and Guru at this location were so helpful and understanding. I highly recommend this location because of their amazing customer service!!!

Rating:

5.0

Great communication, friendly and easy to deal with. What more could you ask for?

Rating:

4.0

Good service

Rating:

5.0

Great all around

Rating:

5.0

Folks working there have been great

Rating:

5.0

Thank you Storage Plus for keeping our stuff safe for 8 years!

Rating:

5.0

Monica and Violet were extremely kind and helpful.

Rating:

4.0

Personal at the location was very nice, super helpful. Would definitely recommend the location. But generally will most likely not rent a truck with uhaul again. Lots of hidden fees that you don’t know about before you get the final receipt. I even called and asked if there will be additional fees and was told no. Still paid a $25 cleaning fee for example for the truck when the truck was definitely NOT cleaned in a while before I got it. Not that there were any major cleaning issues but we are still living with covid and the driver cabin was neither vacuumed nor the steering wheels was wiped down. Would expect a cleaner truck if I pay a cleaning fee.

Rating:

4.0

Check in check out process was very long considering how dinged up the van already is. Had to spend a long time taking pictures

Rating:

1.0

The online check-in and return system is terrible. Even though there was a real human being at the desk, I had to fumble through an app, remember passwords, change privacy and location settings on my phone, and still I wasn't able to access my keys and check in without assistance. Same thing happened for checking the van back in. The link to upload pictures expired and I couldn't access my account. I know it seems better to make everything work through an app, but for the love of god, when there's a person there, just do it that way. It caused so much unnecessary stress and a delay on top of an already stressful move. I will never be using U-Haul for a move again. This was a really horrible experience.

Rating:

5.0

Although the prices did go up from the year that I first rented my storage units until I moved out, I would definitely recommend Greenpoint Storage Plus. The staff were always extremely kind, helpful, and accommodating. I’ll actually miss them.

Rating:

5.0

We are sorry to say goodbye to the lovely staff there. The facility is super clean, well lit.

Rating:

5.0

Very helpful staff! Would recommend to others.

Rating:

3.0

The self check in service took forever to be approved and it made me late

Rating:

1.0

2 hours job took 9 hours because the truck stopped and didn't work again in the middle of street, I called road assistance waited 60 minutes to answer and 3 hours to send two truck . I did not move my stuff . I have to use another vehicle. Very bad experience.

Rating:

2.0

They didn't have two of the items I ordered 5 days in advance -- blankets and handt ruck. They informed me they are "just a pickup site" and I had to check in with the app that didn't work right (kept telling me it couldn't find my location) and I ended up spending 48 minutes there before I could drive away.

Rating:

1.0

My first location did not have a truck for me even though I had a reservation. The other location took a long time to set up my truck and the return process was unnecessarily complicated. Poor experience all around.

Rating:

4.0

I had rented a dolly and furniture pads. When I arrived at the van neither of those were in it. I went into the office and they gave me the dolly.

Rating:

5.0

Great customer service. Will use them again in the future!

Rating:

5.0

What a wonderful experience! All the Storage Plus staff were very friendly and helpful. I felt my things were stored in a safe, secure and very clean unit. I would use Storage Plus again and again if I had the need to store things. Whenever we needed help, like when we lost the key to our lock, or when there were things that were too heavy for us to manipulate into the unit, or when the whole street lost electricity and the staff helped put of things into the our unit. Yes, please choose Storage Plus at Greenpoint, they are great!

Rating:

5.0

Great storage place. I have had a few and this one ranks highly.

Rating:

5.0

Always friendly service and the place is very well cleaned and maintained. I had my things here for a few years and never had a problem. I highly recommend.

Rating:

5.0

Best storage unit experience I've ever had. Mr. Guru is platinum level. Deserving of his name. Excellent in every way. Will miss him very much. XO Rob Diamond and Jenn Jackson

Rating:

1.0

I am going to dispute the overall charges. Terrible experience. Look at my long history with UHaul. This is not acceptable.

Rating:

4.0

Everything was great. Ty

Rating:

5.0

Very efficient and smooth process

Rating:

5.0

For a year, I used the services of Storage Plus, the attention, excellent, the Service Kind, all well protected, Special Thanks to Rom, he helped me with my opening and close . Storage Plus 👍🏼👍🏼

Rating:

5.0

Phenomenal.. good price, very friendly staff and all very clean and efficient

Rating:

5.0

Excellent facilities and staff. I would highly recommend Greenpoint Storage Plus for convenient and cost-effective storage in NYC. Should I need to store things in the future I won't look anywhere else.

Rating:

5.0

Great experience. I would stay if price be a bit less then what I pay.

Rating:

5.0

Very happy with my experience and 4-month rental. The team always answered all my questions, and I appreciate the team there! Always found the unit to be clean and well maintained.

Rating:

5.0

Great experience overall!

Rating:

5.0

You should try to extend hours & holidays. Just because the office closes shouldn’t mean the entire building should be. Also a good amount of dust & debris would fall from the ceiling. You should warn users about that & provide them with covers to protect goods not in boxes.

Rating:

5.0

I have been overcharged and U-Haul won't return my emails.

Rating:

5.0

Love this storage facility. Always clean, staff is super helpful, and the business hours are great.

Rating:

4.0

Everything was great!

Rating:

4.0

Do not use the app it sucks gave me lots of problem I suggest using your web browser

Rating:

3.0

i waited for over an hour on hold because the reservation information failed to explain that i needed to get a code to unlock the keys to the u-haul i was picking up. only after having a disastrous evening, sitting on the curb waiting on hold because u-haul apparently doesn’t invest in its customer service, did i finally speak to a very a very kind service representative who had no clue what was going on but doing their best to help me. i was given instructions that didn’t work and then only when the service rep call back to check on me was i able to access the van. this was TWO HOURS after my reservation when i scheduled to pick up my u-haul. i was late for the items i reserved the u-haul to pick up, causing me immense stress and ultimately costing me money. i am extremely disappointed by u-haul’s app and protocol.

Rating:

3.0

The self-checking was super complex and I had to get assistance. Also the trolley was not available.

Rating:

1.0

Accessing the key was so difficult. The only reason I got access to the truck was because the Greenpoint Storage staff, Rom, was very helpful.

Rating:

5.0

Exactly what I needed for my move. Thanks again.

Rating:

5.0

Kind team at this location, great experience!

Rating:

5.0

Greenpoint Storage Plus was a pleasure to deal with, and Guru is the man! I would recommend their services to everybody.

Rating:

5.0

Place is not very clean. Equipment especially the carts are in very bad shape. And during the pandemic you stopped making dog biscuits available! But it was a convenient location

Rating:

5.0

Everyone was super nice and helpful - storage unit and overall facility were very clean.

Rating:

2.0

The area around this location is under a lot of construction. It is not clearly marked where the UHaul pickup point is. Went into the Storage Plus and there was no one at the front desk for 10+ minutes. The pickup for the UHaul keys is in a lockbox around the corner. Looked like there was only one Uhaul parked on the street so if someone doesn't return in time before your pickup, you'd be out of luck. Would not use this location again.

Rating:

1.0

When you provide safe move for drivers to cover any damage, do not charge a damage fee

Rating:

5.0

Where should I start? This facility is a little gem! I dealt with Monica and Guru and they are the nicest people I have met! Extremely professional, helpful, which made my visit as stress free as possible. I highly recommend this facility because they are good, professional, and nice people to work with! Keep up the good work guys! And thank you so much!

Rating:

5.0

Very easy access and seamless. Would recommend!

Rating:

5.0

After 2 years storing my stuff. Not a dust on them. Unbelievable. I highly recommend this storage. I was just really désappointant at the really beginning as I got a fee penalty due to the monthly fee not set up correctly on my cc. It was unfair.

Rating:

5.0

This is the best storage unit facility experience one could ask for - it feels family run and like the staff actually care, rather than some busy shuffling chain. Highly recommend

Rating:

1.0

More seamless pick up. It took me over and hour and a half to get out of there.

Rating:

5.0

It was everything I needed. If I needed storage again, I would definitely use this facility above all others.

Rating:

5.0

Had a great experience, the facility is very well maintained, the staff is always available and very helpful. Would definitely recommend.

Rating:

5.0

This is the best storage facility I ever used. The staff are excellent, kind and helpful; it's well-maintained in every way I can't recommend it enough! I also stored my art there books etc and they were in the same good shape I put them in which was a relief thank you so much! (I pointed out this storage facility has excellent customer service and I know because I barely survived the worst New York City Google Dr Fagelman assault - Watch the YouTube from 8 yrs ago customers don't forget cruelty...and worse.. what was done to me at a doctors office where ship and safe radically harm to my health my life and I don't know if I'll ever recover from what's been done never even an apology just more lies.)

Rating:

5.0

I’ve had three storage units at different establishments and this one was the best by far! Staff is always friendly and helpful, you don’t have to give 30 day notice of move out and they don’t hike up your rent every six months. The building is always clean, well lit and they have a huge docking area to pull in a car or truck. Multiple vehicles can be loading and unloading at the same time which is hard to find in NY. I would definitely recommend using this storage facility

Rating:

5.0

A solid choice for storage needs.

Rating:

5.0

Best staff and experience ever. I had a wonderful 4 years here. Would highly recommend to anyone looking for a storage facility.

Rating:

5.0

We only had our items here for a month but the staff couldn’t have been more friendly and helpful! The facility was safe, clean, and well lit. I highly recommend Greenpoint Storage Plus!

Rating:

5.0

Great experience!

Rating:

5.0

All good

Rating:

5.0

Everyone who works here was always very nice and accommodating!

Rating:

3.0

The truck should be cleaned . Especially with this pandemic going on. And it only had a quarter of a tank of gas.

Rating:

2.0

Code was not delivered easily. Had to take multiple laps around the premises to determine how to find out what the code was to unlock the lock box. This delayed me by over 30 minutes which made me late to all my other errands for the day.

Rating:

1.0

Dont let people book pick ups if no is going be available to check you out

Rating:

5.0

Monica is a rock star. She is efficient and professional and manages her staff expertly. I am beyond grateful to her and to the team for helping us move our stuff into the storage unit painlessly.

Rating:

2.0

The people who work for Greenpoint Storage Plus were GREAT. However, they are not employees of U-Haul and the online Uhaul process completely failed while picking up AND dropping off the vehicle. THe Uhaul system was down and it wouldn't let me return the car because it couldn't confirm my location on my phone. I wasted over half an hour trying to complete the return transaction. VERY FRUSTRATING.

Rating:

2.0

The sales assistant may be underpaid as they were not very excited to be helping me or informed about certain questions I had. The vehicle had no backup camera and was difficult to back up. The vehicle had a windshield crack from previous use which did not make me feel very safe driving it. The vehicle had no ramp pull out from the cargo which I assumed would be there on a 10’ cargo van.

Rating:

3.0

Aside from location and the truck, I had an overall terrible experience with Uhaul. When I went to pick up the truck, the service member at Storage Plus had a hard time accessing Uhaul's terribly inconvenient website. For some reason, the was a glitch in the site becasue I had ordered my Uhaul from my phone and it would not let the service member dispatch the truck to me. I waited for 45 minutes while we tried to figure out the problem. Uhaul's site also allows pick up and delivery to be from different locations but Storage Plus does not allow that which created additional issues. Because of this delay, I was 45 minutes late for my movers and had to pay an additional $60 for an extra hour of moving. I think Uhaul should reimburse me for this charge. Please contact me at :chrcamp@umich.edu and I will gladly send you the receipt.

Rating:

5.0

My roommate said the unit was very large and I am aware the process went smoothly. Upon booking, I was called by a very nice employee who answered all questions. It was a very positive experience.

Rating:

5.0

Very helpful with use of the freight elevator and bringing dollies outside, clean and spacious facility with good AC.

Rating:

5.0

Great customer support. They even helped arrange my things in the storage unit. 10/10 would recommend. Thank you!

Rating:

5.0

I didn't move in here. Canceled it but they were lovely.

Rating:

4.0

The people at storage plus were extremely helpful, knowledgeable and accommodating. I had to get a larger unit then the one I originally booked and they were able to make it work.

Rating:

4.0

It was as expected

Rating:

4.0

It was as expected

Rating:

5.0

I was anxious about finding a good storage unit that would be safe, clean and easy to use but I really shouldn't have worried. Greenpoint Storage is truly great -- the staff were beyond helpful.

Rating:

4.0

The initial reservation was incorrect but team fixed it. Rest was easy, transactional service.

Rating:

5.0

Costumer service at Greenpoint Storage Plus is always great!

Rating:

4.0

My couch was damaged by water damage it appears but other than that it was fine

Rating:

3.0

This facility does not automatically send e-mailed receipts. The fee to empty my storage unit was $70/box. Empty or full and no regular recycling bin to use. I had to rent a car to take my trash home.

Rating:

4.0

The booking process was cumbersome and had to spend longer resolving the issue than expected. Once booked everything was smooth.

Rating:

5.0

.

Rating:

5.0

I Want to say thanks a lot

Rating:

5.0

Very nice staff, though longer hours on Sunday would be nice

Rating:

5.0

Monica and Guru were a pleasure to work with!

Rating:

2.0

I had a better experience with other location. Truck could definitely be cleaned. Also the equipment I rented was not in the truck. I had to come back and wait for someone to go get it. Front desk person was very nice though.

Rating:

1.0

Can upper management please contact me regarding my unit? My items endured water damage due to a leaking sprinkler and the facility's management has failed to resolve the issue.

Rating:

5.0

I was a customer with this facility for more than 3 years. Everything was always clean, well maintained, and safe. The staff above all was always very friendly and helpful!

Rating:

4.0

Excellent but for the fact that it wasn't well climate controlled and some old paint kept falling onto and into my unit.

Rating:

5.0

The staff Bheem Gurung was very helpful and nice.

Rating:

1.0

Absolutely terrible experience dropping off my uhaul. First of all the internet service is terrible here so the online self return site wouldn’t function and the app would load - I was stranded in this location during the night for almost an HOUR due to these complications. Unsafe and extremely unprofessional.

Rating:

4.0

I was running late on my return time and was told I could return it after hours. The representative didn't tell me I would be charged for a second day, even at 30 min tardiness. This was such an expensive rental. I will not use U-Haul again. So many hidden fees and costs.

Rating:

1.0

I had a reservation for a U-Haul out of Long Island City New York the address is 12-14 38th ave long island city, ny 11101. In the morning I got a phone call telling me the truck was ready and I can come in early to pick it up I said great I'm on my way when I get there there was no one to be found for between 5 and 10 minutes and I said to the guy when he came back I said you told me to come in early and you have me waiting here for 15 minutes and he gave me an attitude back and I just let it roll off and I just said whatever dude just let me get my U-Haul. When I get into his office he has a television at volume 19 and the radio at volume 20. He gets on his computer and literally turns his back to me and starts reading important information that I need to hear and I have tinnitus so I can't determine low frequencies when high frequencies are feeling the room so at least four or five times I going what what did you say? What was that I can't hear you can you please turn around and he turns around to me and says I don't like your effing attitude get out of here I don't want to give you my Uhaul. After exchanging a few Choice words with each other I had to scramble to find another U-Haul in Brooklyn that have a truck ready for me at the moment. I have used Uhaul every single time I've moved I've used U-Haul on other occasions where I needed Vans I've even participated in your picture con contest where you were taking Uhaul pictures and putting them on the side of trucks couple of my images are there actually I have been a loyal Uhaul user and I'm telling you right now I will never use Uhaul again as long as this man has the right to rent U-Hauls. There are plenty of other places to go and this is the service that I received from this man I will never use Uhaul as long as he has a U-Haul license. I will be posting my confrontation with this man who represents Uhaul all over my social media. He is a disgrace to your company and I will not participate or patronize Your Service as long as he is partnered with you.

Rating:

5.0

Fast and easy! Great customer service and drop off

Rating:

2.0

Overcharged miles by my count, had no blankets despite ordering them ... not my favorite

Rating:

1.0

over charge on mileage, terrible customer service

Rating:

5.0

The car that I used had a “service tire” indicator turned on, please fix it

Rating:

2.0

I had to dig the uHaul van myself in the cold because it had not been dug out of the snow by the place renting it out. That took me an hour in 10 degree weather with no help. I require a refund just for that.

Rating:

5.0

Everything from beginning to end went flawless. The location was clean the staff was polite and very knowledgeable. I will definitely recommend this location.

Rating:

5.0

Attendants at this location were very thorough and kind. Also solved a couple problems re: the rental quickly and thoughtfully.

Rating:

2.0

This place is not a full service U-Haul dealership

Rating:

3.0

I was not aware that the complementary month of storage only counts if I have an additional month that I pay for. Other than that, the staff was relatively helpful.

Rating:

3.0

its fine. its self storage. no problems

Rating:

4.0

Thank you to the staff. They were very helpful. The facility was clean and the process was efficient!

Rating:

5.0

Clean storage room, friendly faculty, good price.