When I started the truck after completing the rental agreement, the "Check engine" light was on. I immediately alerted the rental agent, who came out to the truck and connected a device for a few seconds and then assured me everything was alright and said I could drive it with no problems. I drove a couple miles to my home and when I started the truck again after such a short drive the same engine light was on again. I immediately called the same rental agent and was again assured there would be no problem driving this truck to and from Chapel Hill, NC. On that trip the next morning, the engine light was on constantly but also intermittently flashed, at which time the A/C emitted either warm or hot or no air at all. When I arrived at my destination in Chapel Hill, I called UHAUL to try to make it a one-way rental which was flatly denied because of the size of the truck, I was told. I expressed my concerns about driving the truck further as a matter of safety and was told to contact the UHAUL Assist which I did. That technician, Kevin, was very thorough and helpful and repaired the A/C while I was unloading the truck--it was something called the cold pack of the A/C. Kevin then told me after the repair was complete that he was somewhat surprised that the truck had made it to Chael Hill, because when the check engine light was flashing, it was supposed to shut the engine down completely. As a result, I will NOT go to this UHAUL renter ever again. I do NOT trust them to have properly operating equipment
JOSEPH J
Customer Reviews for Greensboro Autoplex Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pricing adjustments after return process, advertising one price but x3 the original cost
Brenda WCheck the vehicles thoroughly before renting them out. 5 minutes into my drive, the check engine light was on and the AC went out, and it was nearly 100 degrees. Horrible experience.
Caroline WAlso excellent!
Robert MIt’s perfecto
JUAN SPick up was easy. As a uhaul dealer myself. I was provided great service. Highly recommend this location. Not all are like this. Let's keep this guy busy. Please use him as a preferred location when picking up.
NICHOLAS NService was fantastic.
ELIZABETH GPLEASE REVIEW ABOVE STATEMENT
Vicki IVery friendly and prompt service at both locations.
BRENT DVery good
TIMOTHY AThe location is too small, they open on Saturday that is a plus, but not full schedule, for example until 5 or 6 pm. However, they can wait for you upon request
ALEJANDRO OSuper Nice guy. Friendly and helpful!
KIMBERLY MThe guys were very nice and accommodating. On the location rating, I'm sorry, I don't know what this is asking - this location compared to what? Other UHaul locations? This was my first time using UHaul in years, so I don't have much to compare it to. It was about what I expected.
Joseph B