Customer did not leave a comment.Jose C.
Customer Reviews for Greenwood Farms
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.julia K.
Thanks for none of the inconveniences.Deon S.
Customer did not leave a comment.Matt R.
Have honest people work there.IHSAAN G.
Great customer service friendly staff good experience thank youDana C.
Customer did not leave a comment.JAke M.
Customer did not leave a comment.Corey T.
Staff was friendly and very helpful. Well definitely rent from this location again. I have already recommended this location to friends who are moving.Tonya S.
There were no workers at that location and I waited there for 30 minutes. Very unfriendlyKelvin Z.
You took more than we bargained! We have to work that out. From 65 to 115 I need to know what makes the difference.Frederick A.
Was not clear where to leave the truckAaron P.
We originally ordered at 26ft truck to be picked up at 10pm on the 17th. The show up on time but the website/app wasn't working cuz the website was down. We called for assistance and since the website was down there was nothing they could do so we had to reschedule our pick up time to be the next morning at 6am (the 18th). We show up once again on time and go through the process to find that the truck we were assigned wasn't at that location and we had to settle on a 20ft truck instead. An hour later and we are finally leaving the pick up locationâ€¦we have request the $50 money back for the compensation but are request more for all the inconvenience this has caused us. During the stress of moving this was the last annoyance I wanted to handle and alot more driving than was needed!Mya R.
Customer did not leave a comment.Chris K.
Ana is one of the rudest and most condescending person I've ever encountered! Unprofessional is an understatement so it goes without saying that I'll never rent a uhaul from this location again nor would I ever recommend anyone to do so.Aaron D.
The staff was friendly and nice. They did not clean out the back of the truck through and my friend cut his hand earlier in the day on glass. As we were loading the truck I noticed a large pile of broken clear glass. As I am loading cloth covered furniture and children's clothing this was a huge issue. I took photos of this, but could not take the time to reach out to anyone as we needed to get everything loaded and moved. I typically only rent from Uhaul, but after this Im not sure anymoreCharles M.
Customer did not leave a comment.Shawn H.
Customer did not leave a comment.Trina P.
The whole experience was great-great customer serviceRoshay P.
The on line check in was a bit clunky. I'm sure it could had streamline the process. It wasn't as easily step through. But now that I see the rhythm as well as to what exactly the system ask for I'm confident it could had taken much less time.Charles L.
Customer did not leave a comment.anthony W.
Customer did not leave a comment.Demetrea C.
Customer did not leave a comment.Heather E.
Customer service was excellent, can't see doing any better.Michael W.
Customer did not leave a comment.Deann D.
Customer did not leave a comment.Michelle G.
Customer did not leave a comment.Dimetris D.
Customer did not leave a comment.Leo S.
Very friendly and helpful. Service was excellentDuane B.
Customer did not leave a comment.Abbey G.
Very friendly and efficient!Natalie Kelsey D.
Customer did not leave a comment.Sunny P.
Not allow smoking on premises and update equipment for check-in. Possibly hire more staff.Mavis J.
Improve on the checkout process if vehicle is returned after work hours.Chukwudi N.
Customer did not leave a comment.Charles C.
No issue. It was after hours so I did not have personal interaction.Tom J.
The charging cost wasnt really specific was told one price and was billed a different priceSharilee C.
Customer did not leave a comment.Jeremy P.
Customer did not leave a comment.Cynthia T.
Customer did not leave a comment.Jonas C.
The business owner was kind and helpful, but moving blankets were left outside and were wet and full of pollen, we had to put them out in the sun to dry and I feel like I'll be finding dirt from them on my stuff a year from now. It was also a pain in the rear to check in when I arrived, but that's U-Haul fault not the business. It took us 45 minutes to get through the check in to pick up the truck. Drop off was much less painful.RYAN H.
Customer did not leave a comment.Kevin B.
Excellent service at this location.DESHANA B.
Great customer serviceCESAR M.
Customer did not leave a comment.Daniel T.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Catogna V.
Pleasant experience. I got van stuck in mud and needed a tow. The gal at this location was kind and understanding that my return would be delayed. I would rent there again.Kimberly K.
Customer did not leave a comment.DEREK K.
If a location will not be available on a Holiday, please ensure it is stated on Uhaul.com so that reservations can not be made--especially foe the 24/7 truck shareCODY M.
Customer did not leave a comment.Jeffrey L.
Nothing. They were perfect.Shatedius B.
Customer did not leave a comment.Scott E.
The truck was dirty inside the cabin. There were stains and build-up in the cup holders, the cabin had an odd dirty smell, the steering wheel was sticky and filthy, the windshield had to try sap all over it, and overall the exterior was dirty.Radly O.
Service was awesome 😀. It was easy to rent the truck and return it. The rental place was very helpful in renting n returning.Danielle R.
Customer did not leave a comment.BILL B.
I have rented twice from this location and the staff goes above and beyond for service.Kathy H.
Customer did not leave a comment.Brad W.
Customer did not leave a comment.April A.
Steve and Tony was excellent in welcoming me and gave me all the instructions I needed to make sure I have a safe and enjoyable move. They went above measure to make sure transaction was comfortable.Ernie B.
Your website is not 100% useful. You could offer more options, or the ability to write notes or explanations if our job doesn't fit into your categories. It's great that you offer local movers, but you should give more explanation about how the process works. However, your customer service was helpful. Thank you.Charlotte K.
Better customer service.Nancy L.
Nothing neededMary jo J.
Customer did not leave a comment.THOMAS D.
The truck had the low tire pressure symbol on. The owner talked politics the entire time I was trying to pickup the truck. They didn't check me out when I dropped off, just tool the key. Then I was charged more miles than I went.Alaina D.
Customer did not leave a comment.Jeff S.
Very good experience Very easy no problems at all thanks to the uhaul representativesWillam K.
Well we're I was sent to the lady was very rude and I feel she was racist. I greeted her with a good morning 3 times before I got a response. I'm currently being charged for an extra day when the drop off date was today. I'm being charged for gas that wasn't even in the truck when I received it . I asked for paperwork for the truck and was told that it would be emailed to me. When I did receive the email in the spot we're I was supposed to sign someone had scribble in the spot . I was never allowed to see the arrangement only was told that I would receive the email. I feel that People of color are not welcome at the location at all . The truck ran perfectly .Lakeiasa S.
Make sure pick up location tells customer truck must be returned to a specific location.Marsha H.
Very friendly and kindly.EMMANUELE K.
Customer did not leave a comment.Kristin P.
Customer did not leave a comment.Mike C.
Customer did not leave a comment.Noah E.
Customer did not leave a comment.Kaiya B.
Customer did not leave a comment.Michael B.
The App.they were using to enter all our information either wasn't working correctly or it was problems on their end. Took us 30 min or better just to pick up the truck, very frustrating start. Also the daily rate charge plus charge by the mile. Then had to put fuel in it, I think their are other options that would have been a better value !!Darrell T.
Normally I don't write reviews but I think this one deserves one . For one they charged my twice , now I'm out 80 bucks that I didn't authorize them to charge me on top of the 75 bucks that I agreed to. The truck also wasn't sealed I guess because the roof let tons of rain in and ruined several of my belongings by the time I realized the inside of the truck was flooded â€¦ wouldn't recommend to anyone staff was incredibly rude and talked to me like I was stupid when I asked them how to return the vehicleâ€¦ terrible experienceJillian S.
The early checkin with my phone was not good. I had to reset my password 4 times, called twice and was put on hold 10 minutes each time, wasn't told that the alternate phone called had to verify before I could continue to check in, and had to call an emergency number because the lockbox wouldn't open. The location and person helping was excellent, and the truck was very nice, but the after hours checkin was not.Vic K.
Lied about cost.David W.
Customer did not leave a comment.Chris K.
Customer did not leave a comment.Dustin G.
THIS WAS THE SECOND LOCATION..THE FIRST ONE WAS IN SOCIAL CIRCLE..THEY HAD NO TRUCK OR A RECORD THAT WE WERE SUPPOSED TO PICK ONE UP..EVERY TIME WE CALLED UHAUL DID A REALLY GOOD JOB MAKING ARRAINGEMENTSTracy S.
Customer did not leave a comment.Richard V.
Customer did not leave a comment.brenda V.
Customer did not leave a comment.Wilton W.
Customer did not leave a comment.Mary W.
Customer did not leave a comment.RAWLE M.
Good people.Barry R.
It was raining bad then they ask me to take pic of fuel and mileage so back into rain I go huge puddles outside and no gutters on roof so I was wet to say the least ! They didn't move an ounce !Richard K.
Customer did not leave a comment.Ken G.
Customer did not leave a comment.JONATHAN C.
Customer did not leave a comment.EARTHA N.
Customer did not leave a comment.Jorge R.
Customer did not leave a comment.Daniel H.
Aside from the condition of the exterior, the U-Haul was very clean. Also great customer service. I will use them again when it's time for us to move. Thank you for a seamless experience.-BiancaBianca T.
Customer did not leave a comment.Michael J.
Customer did not leave a comment.DAVID N.
I had called to double check the hours. Was told we open at 10. But, won't be ready until 10:15. Need time to get system up and running. That's bullshit!. They were true to their words. No one showed up til 10:20. I had to call the district manager who happened to be in the area. By the time he got there the people were there. He didn't speak to me because the guys were there. VERY UNPROFESSIONAL! I feel I should be compensated for all the aggravation I went thru. Will NEVER use this location again!!!!!!!!! Oh, one more thing. While I was checking the truck out one of the workers was like I need this truck moved, kept saying that. And kept asking us to move our cars. Guess what!?!? Had you been on time we would have been gone. Absolutely rude!!!STEPHANIE H.
The people at Greenwood Farms are very helpful, and friendly.Donna S.
Was charged 37$ for gas totaling over 100$ will not use againNATALIE G.