First, U-Haul again changed my location from my reservation, secondly this new location doesn't open until 10:30am and relies on Wi-Fi check in to get keys - their Wi-Fi is weak and horrible. I couldn't get the pass code to open lock box because U-Haul' text messages were delayed by 15-20 minutes; thus, the code was no longer useable by the time I got it. Called U-Haul corporate, they said issue with their own texting capabilities and then put me on hold for a supervisor and was told my wait time would be over an hour. I spent 2 1/2 hours trying to get this truck with no luck, Greenwood Farms did not open at 10:30am and as I was waiting a young lady who worked there pulled in on her way to get gas (wasn't her day to work) and finally helped us. The box of the truck had broken glass that hadn't been cleaned up. Do you really think I'll ever use U-Haul again? Never ever - I'm Done with your Company! And I am telling all my friends and family about my experience. Used your company various times over the last 10 years - but no longer.
Robert S
Greenwood Farms
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Loganville, GA 30052
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- 4.0 Average Customer Rating
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tHERE WAS A LADY WHO ASSISTED ME. SHE WAS VERY HELPFUL. (SORRY i DO NOT KNOW HER NAME)
Henry JThe truck we got was an older model. Whenever the speed of the truck exceeded a set value, an alarm sounded. When we began our trip that set speed was about 65 mph. As our trip progressed the alarm speed fell to as low as 52 mph and we could not cut it off. A long, long tr[p. Not the fault of the location.
Verlin HWorst experience I ever had with an U-Haul. The location that I picked up was not a regular U-Haul store, it was one one those authorized places. The business hours were from 10:30am on Saturday, nobody showed up until 10:40. The person that showed up was rude and careless, did not care about helping and they neither had the utility dolly and the blanket pads that I had reserved to pick up. His response was that ''U-Hual doesn't supply them with enough''. Then their U-Haul app was not working properly, it finalized my agreement and sent me a contract prior to letting me upload all photos, odometer, and fuel level. I had to chased them over the phone to provide all the information and then later on chased them over the phone again to get a refund on the items not provided.
ANTONIO FThe shop owner need to go through and show the pick up person how to drive the truck , like lights, air conditioning basically where things are . Because I had. No idea what to do when the truck refused to drive. Also sharing knowledge of pressing certain buttons and releasing brakes Ect. Plus he did not clean the truck it was greasy & filthy. But, when they found out what prevented it from driving , it was the smoothest truck I drove
JENNIFER D