Customer Reviews for Greenwood Rent All 2002 Inc
(U-Haul Neighborhood Dealer)

185 reviews

329 Main St   Kingston, NS B0P1R0

(902) 765-6075

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(902) 765-6075

329 Main St
Kingston, NS B0P1R0

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Check the truck before you giving to someone.. When I took the truck there was all the scaffolding items inside the truck and limited space because of it and it was inconvenient.

Moby M. 
Rating:
3.0

IT IS a small outlet and does not carry a large stock of moving supplies nor does it have all sizes of vehicles for rental

veronica T. 
Rating:
5.0

Nothing

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

All good

scott H. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
4.0

Just dropped off truck on sunday so it was closed.

Gary C. 
Rating:
5.0

The gentleman here was understanding and very nice, we had dealt with him before and appreciated his attention to detail

steven B. 
Rating:
5.0

Customer did not leave a comment.

Cheri B. 
Rating:
5.0

Customer did not leave a comment.

Martyn L. 
Rating:
5.0

Very professional, curious, and equipment was perfect, the owner, went over safety checks and ensured i was comfortable with the equipment, will definitely go back and highly recommended. Thank you Greenwood rental and they're team.

James Z. 
Rating:
5.0

The guys at the local location were great...the call from the national dude ...not so much.

charlie B. 
Rating:
3.0

The gas gage was marked under half full on the paper I received at check in. Once in the truck, the gage read at half a tank. Returned the truck the same day, later that Saturday. I made sure to gas up and make sure the gage was at half a tank, just like when I first picked the truck up. Today (Monday 14) when I called to see if I owed anything, after my move and the owner wasn't in until today, he said I owed $29 and some change for not have the gas gage where it was at pick up, which definitely wasn't true. I explained everything to him that I stated above and he waived the $29 and some change, which was greatly appreciated. Trying to over charge someone unless they say something is not right. I was warned that this happens a lot with uhaul rentals. Just some insight on my part as a renter. Have a lovely day.

Jessica D. 
Rating:
5.0

Staff were great!

Francis Blair H. 
Rating:
5.0

Very accommodating, Randy, I believe is his name went out of his way to help. Davis also was a great person with whom to deal.

JohnPaul D. 
Rating:
4.0

Customer did not leave a comment.

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

PIERRE S. 
Rating:
5.0

Customer did not leave a comment.

Adam A. 
Rating:
3.0

I was supposed to pick up my rental in Kentville NS and was advised I had to drive to Kingston NS to pick up. This was not convenient for me, especially being advised 48 hours before my designated pick up. UHaul did add free miles and extra days for the inconvenience. I appreciated that.

darryl B. 
Rating:
5.0

Customer did not leave a comment.

Mel W. 
Rating:
5.0

Very friendly, helpful and trailer was there on time to pickup.

debra D. 
Rating:
1.0

Make sure the truck is clean and not littered with dog hair. Also only 1/4 of a tank of gas in the truck. Office was poorly managed as well. My stuff got soaked due the the poor condion of the truck. WOULD NOT RECOMMEND!

Melissa M. 
Rating:
5.0

great service

roland D. 
Rating:
4.0

Overall good experience they were very helpful but I was not made aware of the 15$ a day insurance cost when I called for a quote or when I picked it up and was surprised to find that out when I dropped it off

Reiley K. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
4.0

Customer did not leave a comment.

Diane C. 
Rating:
5.0

Not sure what the purpose of giving 3 contacts and their phone numbers when you have my credit card number , my drivers license and my phone number. Over kill and puts other people on the spot. Other than that the trailer and transaction was great.

Brian B. 
Rating:
4.0

Online booking has a lot of issues. I had to continually call head office to correct things I had already requested online. Also received larger truck than requested as the truck I requested was not available at this location. I got it for the same price but because it was a larger truck I had to put more gas in it so really felt that it should have been cheaper since I requested a smaller one to begin with.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

JILL G. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn C. 
Rating:
5.0

No issues at all. Excellent service.

kevin P. 
Rating:
5.0

Customer did not leave a comment.

HOLLY ROSE CURLE P. 
Rating:
3.0

Gas consumption was very heavy; mileage rate could be on a sliding scale.

Mark R. 
Rating:
5.0

The staff were excellent. The trailer was easily accessible. A staff member assisted me with coupling to my van and showed me the safety points for review. Return was fast and easy. Will recommend and will rent again. Very Happy.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

NEIL M. 
Rating:
5.0

Customer did not leave a comment.

NEIL M. 
Rating:
3.0

Customer did not leave a comment.

Nick M. 
Rating:
5.0

Customer did not leave a comment.

MARK PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

ALEC GORDON J P. 
Rating:
4.0

They were closed, no interaction with anyone

ron A. 
Rating:
5.0

It was great service.

Alison M. 
Rating:
5.0

Customer did not leave a comment.

GARY M. 
Rating:
5.0

This location is a pleasure to deal with! I've rented from them at least a dozen times, and each time they are welcoming and helpful.

Kris S. 
Rating:
5.0

I would recommend this u haul location. Friendly staff , excellent service and top notch equipment

RAYMOND GERARD M. 
Rating:
5.0

The guys at Greenwood Rentall very knowledgeable and friendly will be back again cause of them

JOHN H. 
Rating:
4.0

Need to clean trucks. Sticky and stinks. Returned truck to metro equipment on green St, hali. Would not refund my deposit and I had to drive to horshoe lake Dr to get my refund. Not impressed with dealer at metro. Roland at greenwood rent all is great. No issue there.

anthony A. 
Rating:
5.0

The truck cab was very dirty when we picked it up coffee spilled throughout the cab and the previous renter had smoked in the truck. Also the back of the truck was swept out.

Aaron P. 
Rating:
5.0

Customer did not leave a comment.

Kris S. 
Rating:
1.0

The U-Haul equipment at this site is all in good order. The site itself is the equivalent of a junkyard and does not represent U-Haul well. Lots of non-repairable equipment strewn around the property creating an unsafe and unsightly venue. I would recommend U-Haul change its neighbourhood dealer for this area. It was an after hours pickup so no interaction with the owner was available.

David L. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Very quick and easy and good advice.

Kevin O. 
Rating:
5.0

Customer did not leave a comment.

ryan W. 
Rating:
3.0

the truck needs to be seen by a mechanic. it was not safe to be on the road. now you have taken money out of my account leaving me short on rent. like wtf. so much for fucking Christmas....

Jeremiah Joseph P. 
Rating:
5.0

The guys at Rent-All are great. They are very friendly but the truck I got was absolutely disgusting! It smelt like either shit, or old work boots. The truck itself drove like it would fall apart, and to top it off the tires were bold. Luckily I did not have far to move but I don't feel that makes it a good excuse to rent a poor truck. As I said I like the guys at this location, I have rented trucks before from them, but the truck was a poor choice. I will still recommend them but hope in the future they will check over their trucks a little better.

Jenna B. 
Rating:
5.0

Customer did not leave a comment.

dale R. 
Rating:
5.0

Great service. Easy.

lisa S. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Staff very quickly dealt with my return. I was in and out in 5 minutes, and they even disconnected the trailer for me. Awesome service at this location!

MICHAEL ERNEST H. 
Rating:
1.0

Spent 1 hour looking for the lock box that had the keys in it, it was in the back of a junk lot on the corner of a fence that was blocked by junk. Had to call u-haul to see where the keys were and it took them awhile to see where the box was. Very frustrating and was a terrible place to have the lock box.

Melissa P. 
Rating:
1.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Manager was very helpful and would go there to rent or return again for sure.

Fred W. 
Rating:
5.0

Exceptional customer service.

Christopher B. 
Rating:
5.0

Nothing

Mike M. 
Rating:
4.0

The gentleman that served me was exceptional! He was extremely nice and professional.

Jordan V. 
Rating:
5.0

Customer did not leave a comment.

Wayne D. 
Rating:
5.0

Customer did not leave a comment.

Verilea W. 
Rating:
5.0

Return customer. Always happy and eager to help. The representative is courteous and able to answer my questions. Always excellent service.

Joseph M. 
Rating:
5.0

very cheerful and friendly .my second time dealing with this person .

doug M. 
Rating:
5.0

Excellent and fast service. Had exactly what I wanted. I will definitely go back to this location.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W C. 
Rating:
1.0

I am very unpleased with the service I received from Uhaul. Thursday I had it set to pick up my truck at 7AM. Showed up 15 minutes early and my truck was not ready. 1) it was blocked in by another truck 2) it was dirty/uncleaned (which is terrible considering the time we are in) 3)the truck still had items from the last driver in it 4) the system wasn't working right and my reservation wasn't prepared 5) got my truck 1 hour after arriving, even then it was very inconvenient 6) the hour wait to FINALLY get a truck after a reserved it a week prior to ruined my entire day. 7) not only was I pushed off my original schedule, I was unable to get my new apartment key in time having to rent a room else where. 8) the man who I dealt with at the dealership had no idea what he was doing 9) I had reserved a 10ft truck and the reservation was set, the day before you no longer had the size I needed and upgraded me to a 15ft truck (with no extra charge) which ends up taking and using more gas I hadn't originally planned for. 10) I had paid for my truck online prior to picking it up and when I picked it up I was charged an additional 47 dollars. I paid taxes twice! 11) I rented a truck for 2 days, that's 48 hours. I had my truck for a little more than 24 hours and was charged a whole extra day. This trip ended up being more expensive then originally planned and it was because of the lack of communication and preparedness on your behave. I would like some sort of refund or compensation for the inconvenience you have caused me during my move! I do not accept all these additional charges. My phone number is (902) 760-0436 , please call me so we can sort this out. If not, I will be making a bunch of unhappy phone calls due to the service I have received!!

Cheneyce B. 
Rating:
4.0

Service was great. The trailer was ready earlier than expected, and we returned it early, as well. No problems.

Paul O. 
Rating:
5.0

Customer did not leave a comment.

tim S. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Great service!!!

Rafael D. 
Rating:
5.0

Customer did not leave a comment.

Andy P. 
Rating:
5.0

Customer did not leave a comment.

Rene D. 
Rating:
5.0

Customer did not leave a comment.

luke O. 
Rating:
5.0

Customer did not leave a comment.

Jan M. 
Rating:
5.0

This is a great location, great service and always friendly

Walter L. 
Rating:
4.0

Customer did not leave a comment.

Heather M. 
Rating:
5.0

Customer service is excellent. Always willing to help me out. My only complaint is no smaller trucks.

Heather H. 
Rating:
5.0

Customer did not leave a comment.

Simon G. 
Rating:
5.0

Customer did not leave a comment.

Colby P. 
Rating:
5.0

Customer did not leave a comment.

Jamie A. 
Rating:
5.0

Not clean inside. However, trailer worked well and customer service was great

Kitty A. 
Rating:
5.0

The owner was awesome and very accommodating to my constant change in needs.

Heather H. 
Rating:
5.0

Customer did not leave a comment.

DONALD C. 
Rating:
1.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL I. 
Rating:
5.0

Customer did not leave a comment.

maryann I. 
Rating:
5.0

Customer did not leave a comment.

Adam N. 
Rating:
5.0

Customer did not leave a comment.

Sabarinath B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
No reviews have been submitted for this location.

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