Customer Reviews for Gregs Service Center
(U-Haul Neighborhood Dealer)

382 reviews

620 N Bridge St   Elkin, NC 28621
(Hwy 77 & 21)

(336) 835-7160

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: 9:30 am - 1:30 pm

Services at this Location:

Contact Us

(336) 835-7160

620 N Bridge St
Elkin, NC 28621
(Hwy 77 & 21)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 2 pm
  • Sun: 9:30 am - 1:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I would recommend that the windows are cleaned and the wipers work properly before renting a vehicle.

Glen H. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

phillip B. 
Rating:
1.0

This guy was a complete jerk to me! I got there and my Uhaul reservation was wrong. He told me oh well not his problem. I told him that I would go ahead and contact Uhaul to get it straightened out, he said if I do that he will cancel my reservation and give it to someone else! He bullied me so bad! I got in the truck and it was gross! The truck looked like it had never been wiped out the back and cab I had to clean cans and food wrappers out of there and considering we're in a pandemic it would be smart to clean the trucks evern more! I cant believe the experience I've had with the last two rentals of the U-Haul. The last one was even more of a nightmare than this! I worked for Uhaul through the Woodshed in Brandon FL and NEVER treated your customers like this! Mrs. Linda Bevis never treated your customers like this and runs a great business! Some of these places needs a serious evaluation of the people it lets rent and work for you, But since now your on every corner and let just about anyone rent them out for you.. Its obviously about the money.. Guess that's the new American way . Its all about the money not the customers!

Ashley V. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

ROBIN C. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
2.0

I made the reservation on Tuesday for a Thursday pick up. When we arrived Thursday to pick up the vehicle, the employee claimed he didn't have the reservation and the vehicle we had reserved wasn't on the lot. He gave us a different vehicle. The vehicle had not been maintained and was damaged. There were holes in the side of the truck where you could see the sun shining through standing inside of the truck. The truck was dirty inside and hadn't been swept out. The oil light was on and the A/C didn't work. The amount that was quoted during the reservation was significantly less than was charged at the location by almost $100. When the truck was returned, we made sure to completely fill the truck up and sweep the inside to get it ready for the next person.

PERRY L. 
Rating:
2.0

I was lied about the mileage I was given and wasn't told there was a chatge for the blankets just there where there if I needed. I broke then realized what advertising said in front of blankets. I would recommend uhaul but get it in writing.

TANYA P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Great customer service!

JAMES W. 
Rating:
4.0

I had some difficulty moving the pickup and drop off dates. The person at the location mentioned I should have booked directly through them and not used the online reservation tool.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Easy drop off location with plenty of room to park the trailer.

Allen D. 
Rating:
3.0

I was driving from NC to VT. My trailer blew out two tires - one in Virginia and one in Pennsylvania. That was bad enough but the emergency roadside assistance/customer service was worse than tragic.

LYNDA C. 
Rating:
3.0

very nice man

TROY N. 
Rating:
5.0

GREG IS AWESOME!!!

LINDA S. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
5.0

Customer did not leave a comment.

STACEY P. 
Rating:
2.0

The truck was listed as 1/2 full. When I noted to the representative that it wasn't quite that full, he did not make things right. I was in too big of a hurry to argue. Also, when I began loading, I realized the appliance dolly I rented was broken. The handle was missing washers that kept it from tightening when the strap was attached. Also, I noted that I was charged $20 for furniture blankets even though my on-line receipt said $10.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

Richie P. 
Rating:
2.0

Hire help. We waited 45 minutes only to be skipped over multiple times to take care of other customers who arrived after us.

David W. 
Rating:
1.0

Fraudulent charges.

oren F. 
Rating:
5.0

Customer did not leave a comment.

BRANDON D. 
Rating:
5.0

Customer did not leave a comment.

BETTY D. 
Rating:
4.0

It was late and dark no lights in parking lot. Thank God I had someone to pick me up. The parking lot needs lighting. Anyone could be there and get hurt.

MARGARET F. 
Rating:
5.0

Friendly and courteous. Everything was ready to go and no problems to pouch up and return

Larry M. 
Rating:
5.0

Wonderful! Set up to drop off after hours, friendly helpful owner - highlight of whole experience! Elkin, NC is the best!

Leslie S. 
Rating:
5.0

Easy return,. Friendly and fast!

Douglas P. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Very convenient location in Elkin.

MARK F. 
Rating:
1.0

Greg is a jerk. My trailer was not there when I arrived for pick up. He said that he couldn't help me. I asked what good it did to make a reservation and he said that using the online reservation was my first mistake. I said I also called and spoke to a reservation person and he said that's your second mistake. He said that I was a slow learner in front of other customers. What a piece of work this guy is.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

LORI M. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL JON C. 
Rating:
5.0

Customer did not leave a comment.

Kayla B. 
Rating:
5.0

Easy access to UHaul facility. Staff friendly. Would recommend.

Toni L. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W. 
Rating:
4.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Everything was done great! The man that runs the service station was very nice. If I ever have to move again I'll be using him again!

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

donald G. 
Rating:
5.0

Greg, was very helpful. He made sure that everything was good when I got there. Thanks

James B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

Customer did not leave a comment.

Sylvia R. 
Rating:
1.0

The truck would not go over 60 the entire way which made us late arriving to our new home which costed me another full day rental! I will not recommend this company to anyone! I would like a partial refund ! First and last time customer extremely upset about the equipment!

Anthony Y. 
Rating:
5.0

Greg was a tremendous help in rectifying my initial problems stemming from reservation error.

Dwayne H. 
Rating:
5.0

Customer did not leave a comment.

Willard E. 
Rating:
5.0

Check here first for possible better pricing.

Thomas R. 
Rating:
5.0

the equipment was clean inside ,outside was dirty ,trucks left wheel outside was bent on driver side, panels on both sides were damaged, low coolant light was on following morning til we returned it .truck shook so bad at interstate speed you couldn't see out mirrors ,but location of rental is a great place to rent from

Marty I. 
Rating:
4.0

no problem

KELLY P. 
Rating:
5.0

Everything was Great 👍

Ame H. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Howard D. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
2.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

brad P. 
Rating:
5.0

Greg was fantastic! Went out of his way to be sure things were done properly.

Donna N. 
Rating:
5.0

Customer did not leave a comment.

larry T. 
Rating:
5.0

Customer did not leave a comment.

mary D. 
Rating:
5.0

Greg is very organized and told me exactly how and where to leave the truck on a Sunday afternoon! Simple and efficient process!

maureen M. 
Rating:
5.0

Customer did not leave a comment.

dennis R. 
Rating:
5.0

ALWAYS stand inside the truck and close the tail gate to check the roof for holes and leaks

Teresa M. 
Rating:
5.0

Very friendly and fast and professional. Definitely would highly recommend this location. I would use again for sure.

Janice F. 
Rating:
5.0

Customer did not leave a comment.

Sharon G. 
Rating:
5.0

Customer did not leave a comment.

Stacey P. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE F. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Best uhaul experience I've ever had.

April P. 
Rating:
4.0

Customer did not leave a comment.

Renata S. 
Rating:
5.0

Customer did not leave a comment.

Matthew F. 
Rating:
4.0

Customer did not leave a comment.

AVERY W. 
Rating:
5.0

Customer did not leave a comment.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

Sean P. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Caprice C. 
Rating:
5.0

Greg does a great job at personal service

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Amanda T. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
2.0

Not a pleasant experience picking up equipment. Operator was unable to assist in loading car on tow dolly because of physical limitations. Had trouble retrieving contract online. Initially would not allow us to use tow dolly because system would not attached to our agreement. We had been planning this for 2 weeks and the day we needed equipment with the system not allowing us supposedly to pick it up added much unneeded stress. Finally did get the contract complete and tow dolly was actually the wrong one but we had to make it work because we needed it that day. Very disappointed in the overall U-Haul experience. plus we had to drive 20 miles to pick up equipment instead of the agreed-upon location when I I completed the application online two weeks previous.

Shawn P. 
Rating:
5.0

Greg was very nice, easy to do business with.

Jimmy W. 
Rating:
5.0

The service at Greg's Service Center was very good and friendly. I would recommend it to others.

Jim O. 
Rating:
4.0

Customer did not leave a comment.

edward A. 
Rating:
2.0

They needed me to help to lift the tongue off my car. The trailers should all have a jack so that no one has to lift the trailer and get hurt.

Jim F. 
Rating:
5.0

The owner was so nice he made everything easy and everything was clean..

Sandra s A. 
Rating:
5.0

Customer did not leave a comment.

Stacy C. 
Rating:
5.0

Customer did not leave a comment.

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Grayling A. 
Rating:
5.0

Great Service

billy N. 
Rating:
5.0

Customer did not leave a comment.

Graham C. 
Rating:
5.0

Very informative, helpful, and accommodating. Great service!!

Mark F. 
Rating:
5.0

Customer did not leave a comment.

mike K. 
Rating:
5.0

Anytime the need for a UHaul arises for me or a member of our family Greg is always our go to. Great customer service & ambassador for UHaul as evidenced in his 40 plus years as a UHaul partner. Well done as always Greg!!

Brandon M. 
Rating:
5.0

Staff was courteous. Thanks!

Shawn K. 
Rating:
3.0

Owner was great, but could have went over the paperwork more.

Jen C. 
Rating:
4.0

Customer did not leave a comment.

Deedee B. 
Rating:
5.0

You cannot go wrong renting from Greg. Fast and friendly service.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

joe V. 
No reviews have been submitted for this location.

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