Customer Reviews for Gregs Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Gregs Service Center

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billy N. on

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Great Service

Graham C. on

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Mark F. on

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Very informative, helpful, and accommodating. Great service!!

mike K. on

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Brandon M. on

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Anytime the need for a UHaul arises for me or a member of our family Greg is always our go to. Great customer service & ambassador for UHaul as evidenced in his 40 plus years as a UHaul partner. Well done as always Greg!!

Shawn K. on

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Staff was courteous. Thanks!

Jen C. on

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Owner was great, but could have went over the paperwork more.

Deedee B. on

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Michael W. on

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You cannot go wrong renting from Greg. Fast and friendly service.

joe V. on

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Erik Y. on

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Bill R. on

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Kathleen W. on

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I met a very nice gentleman at the Elkin, N.C.

Sara L. on

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TONI B. on

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john D. on

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Fuel gauge i not working

Robert L. on

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Greg's Service Center has great Customer Service and I would recommend this Business again.

Amber Y. on

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Melissa A. on

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Juanita A. on

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Everything was fine.

Christopher M. on

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caleb D. on

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Install clearance lights on the side of the trailers near the fenders.

Twyla G. on

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Friendlier staff, was disappointed after just being at the mount airy location. Also I was told I could return the truck anywhere in Jacksonville yet I had to go to a second choice because the couldn’t take it. I just had several issues with my rental this time but yet I’m thankful for a truck to use for my trip.

Pat K. on

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Dennis S. on

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Shelby H. on

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Jeffrey M. on

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I had no contact here, They were closed but convenient location.

NICHOLAS R. on

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This rental location is the epitome of customer service. People need to learn from greg.

Edmundo O. on

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We did not have any problems during the process of getting our truck! Everything ran smoothly!

Thomas E. on

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Brandon D. on

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Greg's is the best Uhaul rental location I've been to. I have rented from him several times and he is always great to work with!

PAM C. on

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perfect

Robert G. on

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Nice people

JEFF Y. on

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Carolyn Z. on

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David G. on

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wytonia K. on

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Wytonia K. on

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Nothing. Greg was friendly and funny- as always!

jeff I. on

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Greg was great

Suzanna B. on

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David T. on

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angela G. on

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Jason B. on

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Larry D. on

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vivian M. on

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Met with a smile and positive personality.

Scott B. on

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Make sure the correct equipment is actually at the original preferred pick up point. 2 phone calls said the 26’ wasn’t in clemmons, nc so since I was in Elkin, nc I got the 20’ and left a few things behind and then someone called and said it actually was. And I’m still waiting on a call from higher up on this situation. Worst move ever!

Edward N. on

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GARY W. on

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Caroline D. on

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Wanda C. on

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Katherine G. on

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ROBERT H. on

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Owner was very nice

James S. on

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The owner is very service-oriented and was very helpful. Very pleasant person to work with.

Keith R. on

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Location was closed at the time of drop off, would have been nice to know before and also to know about the online/phone drop off procedure, which was great but the hour I wasted trying to get to that took away some of the shine!

Billy F. on

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Gordon S. on

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Martin H. on

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Earl B. on

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Greg is very accommodating and a professional.

Harry B. on

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Melissa S. on

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The man working there was great!!!

Dennis N. on

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leo G. on

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David H. on

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Upon return the owner did wait 15 minutes over his work schedule to check me in , but did say he would charge me 25 dollars if I didn’t sweep the box out. I guess he was just doing what he is required but I swept it out with an antique blanket. It just wasn’t that dirty. Oh well. Thanks

Ken B. on

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Greg was awful. I came in to get the rental and he finished the one customer who was ahead of me and then waited on five other customers before he would help me. A very frustrating 30 minute wait.

Alfrida B. on

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sharon R. on

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The pick-up place was this location too for our tow dolly for the trip down to Kissimmee, FL. However, without notice when we went to pick it up, we had to go to a different location in Dobson, NC to get one.

Dominick P. on

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This location was not original location for drop off. Original location did not exist and had to drive out of way 10 miles to drop off at Greggs. Greggs good place.

Fred P. on

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The management of this location was excellent in every way!

Krystal H. on

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Andy O. on

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Greg was super awesome guy. Highly recommend

Rodney N. on

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Gage B. on

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Sharon F. on

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I don't see anything that needs to improve the elkin facility I went to was awesome very nice to everyone thank you

MARC S. on

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Karla C. on

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Clean the interior of equipment. My furniture has grease markings and parts of it are now water damaged. I have tried calling insurance about this problem but have not received any assistance.

RONNIE W. on

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James C. on

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JEFF Y. on

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WAYNE S. on

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peggy B. on

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Chris M. on

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This location was unable to access my reservation without immense difficulty. Further this location ended up charging my card twice, and was not very knowledgeable.

CAROL M. on

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Just didn't feel he was happy doing his job. Tank was only 3/4 filled& he offered me $5 to make it good. He had gas pumps right there, so he should have filled it up. Cost me $20 to fill up, down the road. So, I only had to pay $15. He just wanted to leave. He wanted me to have called his business directly. We tried that first , but it was almost twice as expensive to rent directly from him, instead of going thru UHaul online. Rate, plus the lack of mileage included. I was just glad it worked out, but not really a pleasant experience.

David M. on

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Erin C. on

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randall L. on

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They were very helpful reserving a pickup, and when turning In.

Austin R. on

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Quit charging customers with extra charges when they turn the equipment in. Keep vehicles in better shape, the one I got sounded as if the muffler had been taken off. Also when you turned right or left the vehicle screeched and had trouble going from a complete stop.

Keith S. on

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Customer Service was tops!

DEAN M. on

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Mark B. on

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ERIC E. on

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barry W. on

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David M. on

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Kyle B. on

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Great place. Great service.

Luther A. on

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Have rented from Greg several times and he's the best!

Nikki M. on

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Reginald D. on

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David A. on

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JAMIE S. on

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quinton G. on

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KEEP UP THE SAME SERVICE AND SPEED WHEN HANDLING CUSTOMERS

Melvin K. on

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First of all, the original location I wanted to get a truck from was closed, so I had to drive 15-20 extra miles just because of that. Second, I asked for a 17 foot truck and Gregs service center gave me a 15 foot truck because somehow the 17 foot truck had not been brought back by the last user yet. Third, the service engine light was on, and the truck made a lot of weird banging thumping noises. It did not seem to be very well maintained. Overall, I did not have a very good uhaul experience.