Customer Reviews for Gregs Service Center
(U-Haul Neighborhood Dealer)

428 reviews

620 N Bridge St   Elkin, NC 28621
(Hwy 77 & 21)

(336) 835-7160

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–2 pm
  • Sunday
    9:30 am–1:30 pm

Services at this Location:

Contact Us

(336) 835-7160

620 N Bridge St
Elkin, NC 28621
(Hwy 77 & 21)

Services at this Location:

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–2 pm
  • Sunday
    9:30 am–1:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The experience and the time to complete the paperwork was amazing. Greg's Service Center was high tech with a small town charm. Great 40 year history with U- haul. Thank you.

Earle M. 
Rating:
5.0

Customer did not leave a comment.

Karl G. 
Rating:
3.0

Customer did not leave a comment.

Kristopher S. 
Rating:
5.0

Nothing as of now. Yea o

KARIM K. 
Rating:
4.0

Customer did not leave a comment.

diane K. 
Rating:
5.0

The gentleman here was pretty fantastic. I wouldn't change a thing.

Gerald F. 
Rating:
3.0

Greg was really cool and helped out a lot!! I will say the 12volt plug for a phone charger didn't work so I had no way to charge my phone and the radio didn't work other than that it was very good.

Joshua J. 
Rating:
1.0

They don't keep their trucks services. And they double charge you

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
1.0

The truck was so dirty and we had to sweep it and clean it first. It was literally not usable. Then we were given VERY USED furniture pads. The site doesn't specify they would be used. These had dog hair all over them. They should be laundered every time! We did not use them and demanded a refund, to which the business owner laughed. I told him to call U-Haul and get the refund then and he just gave me a $10 bill and told me to go away. Great customer service, NOT. I will never use U-Haul again.

Allison M. 
Rating:
5.0

Customer did not leave a comment.

ron M. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Linda T. 
Rating:
3.0

The person who is s handling u haul at elkin is not friendly and was little bit rude...The computer was slow and he said he will leave at 1 pm (Saturday)even it's not done....

Sunil S. 
Rating:
5.0

Customer did not leave a comment.

Greg B. 
Rating:
1.0

Sign said it was open and is wasn't. So had to do the return online.

Catherine A. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Greg was very pleasant deal with. He was very helpful and willing to do whatever he had to do to make sure you was taken care of. Would highly recommend Greg for any of your U-haul needs.

John S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

They need more people working. There was only one guy to do everything but he did not complain.

Larry S. 
Rating:
2.0

We set up the 15' truck and car carrier 1 month prior to pick up date. Called to confirm and change car carrier date further up but keep truck on scheduled date. Gregs Auto ended up changing the whole order to new date. I was stuck in a GA hotel heading to NC from FL in fear when Greg told us he did not have a truck for the day we originally asked for. I finally contacted Adam @ Mt Airy Self storage 1334 W Pine in Mt Airy who helped me understand what Gregs Auto did and suggested I call customer service, we did and the agent helped us straighten it all out!

Dennis S. 
Rating:
5.0

Gentlemen was exceptional

Edwin C. 
Rating:
2.0

I checked in online in the gentleman at the counter was very upset about this. He told us never to use the mobile app, that it didn't work. He still went through and entered the information on his computer and then there was some sort of exception. He told us that we would have to come back later until U-Haul called him about the error. He called us back 10 minutes later so we can pick up the truck. Overall he was very rude. When I got the truck and trailer home I realized that the electric connection wasn't made either or the trailer brakes.

Keith T. 
Rating:
4.0

The charges for the milage are absolutely ridiculous....

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Wonderful service! Greg was an amazing person to deal with. He was courteous and sweet. He even went beyond to extend me to my full amount of time after I miscalculated how long I needed the vehicle. Definitely will recommend this location and their great customer service!

keala K. 
Rating:
5.0

Customer did not leave a comment.

NATHAN A. 
Rating:
1.0

Vehicle reserved is not what I got, guy was a complete A** hole, refused to allow the 26' truck I reserved and confirmed with as 1 way. Then charged me more for the 20 foot. Truck wobbled and shook horribly from pick up to drop off. Drove 7 hours away expecting to be done in 1 trip, have to make 2nd small trip that could of been avoided with truck reserved, spent 45 minutes waiting on hold with u haul before hanging up and just taking ragged 20 foot truck

Maurice K. 
Rating:
5.0

service was friendly and a nice change from the typical retail locations. Reminded me of how things used to be when I was younger. I would recommend Greg's to anyone.

Ronald D. 
Rating:
5.0

Customer did not leave a comment.

Lucas A. 
Rating:
5.0

Excellent service

RAYMOND R. 
Rating:
5.0

Customer did not leave a comment.

damien J. 
Rating:
3.0

Customer did not leave a comment.

LILY H. 
Rating:
1.0

When I arrived the guy had attitude. Then informed me someone offered him cash under table for my truck and I almost didn't get it..the inside of truck was dirty...no bathrooms...the inside of trailor smelled of gasoline..I drove 3 hours for this trip and will never go back or deal with them again

Laura R. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
2.0

Very rude and dismissive, dialed a call when I walked in, then finished call and made another personal call before handing me the key. Check in was complete and key was on counter. When he hung up the second call he waved to the key like I was a little kid shooing me away.

Dan H. 
Rating:
5.0

Nothing the services was great it was an easy and pleasant process.

Christopher M. 
Rating:
5.0

Greg is awesome!

SEAN P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
5.0

The truck I rented appears to need some attention given to the transmission. It didn't want to shift gears easily and had a hard time climbing inclines. Other than that, I was very happy with the entire experience and my move went quite smoothly. The staff at the drop off point were very friendly and very helpful and I highly recommend them.

John James M. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
3.0

Pickup location was changed twice ny Uhaul. Each time further away from where I had contracted.

JESSEBURTON S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Nothing, outstanding service

BRIAN H. 
Rating:
5.0

Nothing.

JUAN M. 
Rating:
4.0

I would recommend that the windows are cleaned and the wipers work properly before renting a vehicle.

Glen H. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

phillip B. 
Rating:
1.0

This guy was a complete jerk to me! I got there and my Uhaul reservation was wrong. He told me oh well not his problem. I told him that I would go ahead and contact Uhaul to get it straightened out, he said if I do that he will cancel my reservation and give it to someone else! He bullied me so bad! I got in the truck and it was gross! The truck looked like it had never been wiped out the back and cab I had to clean cans and food wrappers out of there and considering we're in a pandemic it would be smart to clean the trucks evern more! I cant believe the experience I've had with the last two rentals of the U-Haul. The last one was even more of a nightmare than this! I worked for Uhaul through the Woodshed in Brandon FL and NEVER treated your customers like this! Mrs. Linda Bevis never treated your customers like this and runs a great business! Some of these places needs a serious evaluation of the people it lets rent and work for you, But since now your on every corner and let just about anyone rent them out for you.. Its obviously about the money.. Guess that's the new American way . Its all about the money not the customers!

Ashley V. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

ROBIN C. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
2.0

I made the reservation on Tuesday for a Thursday pick up. When we arrived Thursday to pick up the vehicle, the employee claimed he didn't have the reservation and the vehicle we had reserved wasn't on the lot. He gave us a different vehicle. The vehicle had not been maintained and was damaged. There were holes in the side of the truck where you could see the sun shining through standing inside of the truck. The truck was dirty inside and hadn't been swept out. The oil light was on and the A/C didn't work. The amount that was quoted during the reservation was significantly less than was charged at the location by almost $100. When the truck was returned, we made sure to completely fill the truck up and sweep the inside to get it ready for the next person.

PERRY L. 
Rating:
2.0

I was lied about the mileage I was given and wasn't told there was a chatge for the blankets just there where there if I needed. I broke then realized what advertising said in front of blankets. I would recommend uhaul but get it in writing.

TANYA P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Great customer service!

JAMES W. 
Rating:
4.0

I had some difficulty moving the pickup and drop off dates. The person at the location mentioned I should have booked directly through them and not used the online reservation tool.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Easy drop off location with plenty of room to park the trailer.

Allen D. 
Rating:
3.0

I was driving from NC to VT. My trailer blew out two tires - one in Virginia and one in Pennsylvania. That was bad enough but the emergency roadside assistance/customer service was worse than tragic.

LYNDA C. 
Rating:
3.0

very nice man

TROY N. 
Rating:
5.0

GREG IS AWESOME!!!

LINDA S. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
5.0

Customer did not leave a comment.

STACEY P. 
Rating:
2.0

The truck was listed as 1/2 full. When I noted to the representative that it wasn't quite that full, he did not make things right. I was in too big of a hurry to argue. Also, when I began loading, I realized the appliance dolly I rented was broken. The handle was missing washers that kept it from tightening when the strap was attached. Also, I noted that I was charged $20 for furniture blankets even though my on-line receipt said $10.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

Richie P. 
Rating:
2.0

Hire help. We waited 45 minutes only to be skipped over multiple times to take care of other customers who arrived after us.

David W. 
Rating:
1.0

Fraudulent charges.

oren F. 
Rating:
5.0

Customer did not leave a comment.

BRANDON D. 
Rating:
5.0

Customer did not leave a comment.

BETTY D. 
Rating:
4.0

It was late and dark no lights in parking lot. Thank God I had someone to pick me up. The parking lot needs lighting. Anyone could be there and get hurt.

MARGARET F. 
Rating:
5.0

Friendly and courteous. Everything was ready to go and no problems to pouch up and return

Larry M. 
Rating:
5.0

Wonderful! Set up to drop off after hours, friendly helpful owner - highlight of whole experience! Elkin, NC is the best!

Leslie S. 
Rating:
5.0

Easy return,. Friendly and fast!

Douglas P. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Very convenient location in Elkin.

MARK F. 
Rating:
1.0

Greg is a jerk. My trailer was not there when I arrived for pick up. He said that he couldn't help me. I asked what good it did to make a reservation and he said that using the online reservation was my first mistake. I said I also called and spoke to a reservation person and he said that's your second mistake. He said that I was a slow learner in front of other customers. What a piece of work this guy is.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

LORI M. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL JON C. 
Rating:
5.0

Customer did not leave a comment.

Kayla B. 
Rating:
5.0

Easy access to UHaul facility. Staff friendly. Would recommend.

Toni L. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W. 
Rating:
4.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Everything was done great! The man that runs the service station was very nice. If I ever have to move again I'll be using him again!

Rachel G. 
Rating:
5.0

Customer did not leave a comment.

donald G. 
Rating:
5.0

Greg, was very helpful. He made sure that everything was good when I got there. Thanks

James B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy D. 
Rating:
5.0

Customer did not leave a comment.

Sylvia R. 
Rating:
1.0

The truck would not go over 60 the entire way which made us late arriving to our new home which costed me another full day rental! I will not recommend this company to anyone! I would like a partial refund ! First and last time customer extremely upset about the equipment!

Anthony Y. 
Rating:
5.0

Greg was a tremendous help in rectifying my initial problems stemming from reservation error.

Dwayne H. 
Rating:
5.0

Customer did not leave a comment.

Willard E. 
Rating:
5.0

Check here first for possible better pricing.

Thomas R. 
Rating:
5.0

the equipment was clean inside ,outside was dirty ,trucks left wheel outside was bent on driver side, panels on both sides were damaged, low coolant light was on following morning til we returned it .truck shook so bad at interstate speed you couldn't see out mirrors ,but location of rental is a great place to rent from

Marty I. 
Rating:
4.0

no problem

KELLY P. 
Rating:
5.0

Everything was Great 👍

Ame H. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Howard D. 
No reviews have been submitted for this location.

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