You all screwed up completely: 1.) I was notified that the toy trailer i rented was NOT at the location that i was going to was not there, they did not have. i was told while i was driving there to pick up the trailer. 2.) i needed to drive another 30 miles to pick up the trailer at another location AND THAT LOCATION DOES NOT EXIST ANYMORE. 3.) I FOUND A ""LOCAL" WHO TOLD ME OF A U-HAUL LOCATION A FEW MILES AWAY, I FOUND IT AND THEY HAD A TRAILER. 4.) HE WAS NOT ABLE TO RENT IT TO ME, BUT UHAUL DID HELP ON THE PHONE TO DO THE RESERVATION AND THEN SEND IT TO THE LOCAL DEALER WHERE I WAS. I LOST 90 MINUTES AND WAS NOW SCREWED OVER THE NEXT 2 DAYS BECAUSE I STARTED OUT LATE. *********** YOU SHOULD GIVE ME A CREDIT FOR THE COST OF THE RENTAL OF $170. *******************************
Robert C
Gregs Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elkin, NC 28621
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- 4.5 Average Customer Rating
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Took forever to pick up the equipment. He did have a trailer I needed so we swapped out but he did it incorrectly and it blocked everything going through. Said it could take hours to fix. I called the contact I had been speaking to (Misty, amazing customer service) and she got it sorted out. The owner at this location actually told me to cut the phone call off with Misty. Says he has been doing it for 40 years but I can’t say I believe it. I get he’s a one man show and fighting a hernia but come on. A simple swap and pick up that should have taken half hour at most took over an hour.
Michael IGreat, efficient service!
MATTHEW MStop with hidden fees. Every time I looked at the app the total changed.
SANDRA BI don’t have any issues with pickup or drop off. But the truck was a base model truck. Not worth the price at all. And $1.00 per mile for overage is absurd on every level. Will not use Uhaul again after being ripped off in such a manner
Brian H