Took forever to pick up the equipment. He did have a trailer I needed so we swapped out but he did it incorrectly and it blocked everything going through. Said it could take hours to fix. I called the contact I had been speaking to (Misty, amazing customer service) and she got it sorted out. The owner at this location actually told me to cut the phone call off with Misty. Says he has been doing it for 40 years but I can’t say I believe it. I get he’s a one man show and fighting a hernia but come on. A simple swap and pick up that should have taken half hour at most took over an hour.
Michael I
Gregs Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Elkin, NC 28621
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Customer Reviews
- 4.5 Average Customer Rating
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Great, efficient service!
MATTHEW MStop with hidden fees. Every time I looked at the app the total changed.
SANDRA BI don’t have any issues with pickup or drop off. But the truck was a base model truck. Not worth the price at all. And $1.00 per mile for overage is absurd on every level. Will not use Uhaul again after being ripped off in such a manner
Brian HEnsure a person is at the booking location to assist with the pickup. I made a reservation at the Boonville NC location and no one showed up. Very unprofessional.
MARK C