Customer did not leave a comment.Ramon S.
Grooms Brothers Tire Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks ðŸ™ðŸ¾ for u all Service it was nice doing business with you all in the grooms brothers was very friendly and it was nice doing business with them as well thanks again for using u all services may god you all always ðŸ˜‡Lakendra M.
Customer did not leave a comment.Ryan H.
Same as aboveJerry D.
Customer did not leave a comment.Larry G.
Steering was very loose on this truck and interior was not cleaned recently- truck was dirty. Place up pick up messed up the contract and made things a little uneasy the next day.Troy G.
Customer did not leave a comment.Rendie K.
Customer did not leave a comment.Gwendolyn G.
Customer did not leave a comment.JOHN D.
Customer did not leave a comment.Anjelica L.
Customer did not leave a comment.LEO F.
Really enjoy using the uhaul and now my daughter is thinking about using one for her moving thank u guys keep up the good work super niceLINDA L.
Nothing really they were friendly and very helpful.Regina W.
Customer did not leave a comment.Barbara L.
Don't send the customer 40 miles out of the way to make some extra moneyEugene G.
Customer did not leave a comment.clarence R.
Only thing i think i could think of is haveing more trucks around maybe another location or just a few more trucks at that location, every thing was great but i just did get a truck. Enyway not that important i guess just something to help with the next guyJames L.
I know the return location personally but I was scheduled to turn the truck in Bennettsville sc. And I did.Jerry L.
Customer did not leave a comment.Janet P.
The Bennettsville South Carolina location on 505 Cheraw St. was very rude and unprofessional. I lost time and money dealing with this site location. This location had the truck I needed but because they move the truck in the computer to another location he refused to do a rental contact with me. So I had to drive miles away to another location (McColl, SC) to get a rental contact, just to come back and get the truck from the Bennettsville location. I asked for an appliance dolly neither location had one! After I completed my moving process, I had to drive the truck back to (McColl, SC) basically doing their jobs for them.CEDRIC W.
Computer system was a little slowMyron E.
Everything was very smooth and easy going.Joe L.
Customer did not leave a comment.William F.
Customer did not leave a comment.PAUL R.
Customer did not leave a comment.James D.
Customer did not leave a comment.David L.
Customer did not leave a comment.Vernon J.
Everyone in the store was smoking. I was charged an additional 30 some dollars on top of my prepaid contract and was shorted on my blankets. Pick up location was changed on route to location. Should not have to gas up as soon as you pick up. Contacted U Haul before the move by phone, chat, and email and never received any response or human contact even after waiting 10 minutes on hold on telephone. Worst customer service experience ever.JEFFREY M.
Customer did not leave a comment.Dorothy C.
This location was not open at the time I return the U-Haul tried to contact them by phone on the next business day but was unsuccessfulLEWIS C.
Customer did not leave a comment.Frederick B.
Great service and great experiencelarry P.
Customer did not leave a comment.Laurie G.
Customer did not leave a comment.Vicki J.
Customer did not leave a comment.
Two comments on this location. 1. Clean and inviting. I don't know if that is for the inside of the building or not as I returned the vehicle after hours. But the two entrances/exits to this location have huge holes in the gravel/dirt that make it unappealing to want to drive your own vehicle in. They pretty much could not be avoided and with a newer nicer vehicle, I would not want to drive into their lot. JMJeff M.
This was my desired location but they did not have the size trailer I needed. Instead of Uhaul moving the trailer to this location, I had to deal with pick up location.Matt P.
I prepaid my reservation and got a discount for taking the truck back to a different location. When I arrived to pick up my truck, the location told me I owed more money and kept quoting me a much different rental rate. I showed them the email I received from U-Haul but they said they didn't control the pricing. A district manager was called and after several phone calls he finally had to cancel my reservation and make a new one to get my on the road. The process that was supposed to cut my wait in half ended up taking close to an hour! It was a very poor experience and makes me think twice before renting from U-Haul again. I don't understand why booking online and showing that I was prepaid wasn't enough to let me go. The rest could have been handled behind the scenes and not taken up the little time I had that day to get my move complete.James B.
Customer did not leave a comment.Angelia G.
Wonderful experienceJerry D.
Customer did not leave a comment.KENNETH M.
Grooms Ower is wonderful and so helpful with different problems I have had in past rented from him beforeDianne M.
Customer did not leave a comment.James P.
Customer did not leave a comment.Sabrina J.
Customer did not leave a comment.jimmie R.
Customer did not leave a comment.David C.
Customer did not leave a comment.Candida D.
Customer did not leave a comment.DEREK S.
Customer did not leave a comment.James B.
Customer did not leave a comment.WILL C.
They were both friendly, efficient and helpful with the order processing and the trailer hookup.Ronald K.
Customer did not leave a comment.TAMMY P.
inside office was dirty but the gentleman who helped us was nice and got us on our way.Rita K.
More convenient locations for pickup and dropoff. Had to drive 15 miles for pickup.Bernita B.
After we signed the paperwork my husband got in the truck and realized that we had signed for a full tank of gas. There was only 3/4 or less in the tank. When I questioned Mr. Grooms, he said that the previous user of the truck hadn't filled it up. He handed us $20 out of his pocket to make up for it. We found the receipt from the last truck renter. They returned the tank 3/4 full because that was how much was in the tank. For most of the time that we were filling out the paperwork, Mr. Grooms was on the phone. I really didn't have a good feeling about this place.Nancy V.
Customer did not leave a comment.SHELLEY J.
To have the truck clean for the next customer. The box part of the truck wasn't swept out, had cardboard left and hangers. The light inside the box area didn't work.THOMAS M.
Everything was great,, no complaints. Customer service was excellent and everything took very little time. thank you to Grooms!!Jerry G.
Customer did not leave a comment.MARY LOUISE S.
Customer did not leave a comment.NANCY A.
Truck was dirty inside the cab and bed area. We had to clean it out before we could even use it. Gas on less than a quarter of a tank when we picked it up.danny C.
Customer did not leave a comment.THOMAS W.
Completed the paperwork in a timely manner and the staff demonstrated a very friendly and courteous disposition.RAY B.
Customer did not leave a comment.TAKITA D.
Customer did not leave a comment.ROBERT D.
Customer did not leave a comment.ADAM B.
Customer did not leave a comment.Derek W.
I was overcharged and they asked me to initial the truck check off without even looking at the truck. Cab was nasty dirtyANDY D.
Although this location was very helpful it was a total of 22 miles farther than the 3 other locations located in my hometown. This added extra mileage that I was not anticipating and made us go over our limit of alloted miles and as a consequence additional charges were billed to us.Elizabeth H.
Nothing this pickup location was outstanding!!FRANK D.
Very pleased. Easy pickup!WILLIAM J.
Customer did not leave a comment.Kerry B.
Customer did not leave a comment.Mark C.
Great customer service and fast and very friendly!CARLOS C.
Duplicate the professional and kind service of Grooms Tire Service to all U-haul Centers in AmericaOliver L.
I was very pleased overall.ROBERT B.
Customer did not leave a comment.KRYSTEN H.
Customer did not leave a comment.Jonathan W.
Customer did not leave a comment.GARY B.
Customer did not leave a comment.edward C.
Provide instruction to mgr re use of computer and make the rental customer the priority, setting aside everything else until the rental customer is taken care of.Jim G.
Customer did not leave a comment.Shonnica W.
Customer did not leave a comment.GLENN C.
Customer did not leave a comment.JOHN L.
Customer did not leave a comment.ROBIN B.
Very slow service, total time there was almost 1 hour, just to hook-up the tow dolly. I had ordered the tow dolly at a different location. The owner want me to initial that is was not damaged, but the driver's side fender was damaged and showed repair work. The person that hook-up the dolly told me that the lights were working properly, but the driver's side turn signal did not work properly. We did not find this out until later when we were on the road.RAYMOND B.
Customer did not leave a comment.MRLISSA O.
Customer did not leave a comment.DWIGHT W.
Mr. Grooms was the best U-haul man I have ever dealt with! I will use this location again!MICHAEL M.
Customer did not leave a comment.