Customer Reviews for Grover Tool And Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grover Tool And Rental

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Carol L. on

Rating:

Customer did not leave a comment.

David Y. on

Rating:

Customer did not leave a comment.

LeeAn R. on

Rating:

Excellent service!

Lance M. on

Rating:

Customer did not leave a comment.

Adriana V. on

Rating:

Make sure that the reserved items are on hand for the customer. I picked up the trailer and was not given the furniture dolly as ordered. I called to ask where it was and was advised that they did not have it available for me and I was given an alternate location for pick up of a dolly however it was 10 miles in the opposite direction I was traveling. I called the location nearest my middle stop but was unable to get in touch with the Santa Monica location on Lincoln blvd. They never answered phone or called me back. Was connected to service center who assisted by leaving message. Again, they never called back. I called back again and spoke to service center and was advised to go to location as the service center themselves were unable to reach the store. They suggested that I go there and see if I can get a dolly there. After waiting in line at the store, I was given a dolly and was then finally able to complete my moving. Needless to say, not having the dolly in the first place caused my move to be delayed and thoroughly frustrating. I had to search for the dolly and spent additional time I did not have. I wish to be refunded the entire amount of the rental as U-Haul and it’s partners did not keep their promises!!!!!

gary E. on

Rating:

Customer did not leave a comment.

Galen R. on

Rating:

Customer did not leave a comment.

Sally S. on

Rating:

too much confusion in this office. not too competent

Laurie J. on

Rating:

Give directions in advance on where to park to return uhauls. Very busy corner and not an easy place to pull off to return. The owner was helpful however, backing the trailer into the yard for me off a busy street.

KATHY F. on

Rating:

Love you guys

ERIC B. on

Rating:

Smooth, easy, fast service with a smile.

Steven R. on

Rating:

Customer did not leave a comment.

john B. on

Rating:

Customer did not leave a comment.

Lance F. on

Rating:

Customer did not leave a comment.

Robert G. on

Rating:

Customer did not leave a comment.

paul S. on

Rating:

Customer did not leave a comment.

Howard R. on

Rating:

Customer did not leave a comment.

Katie P. on

Rating:

Customer did not leave a comment.

Lynne S. on

Rating:

The young man did not know the drop size of the hitch I needed to buy. I had to wait and make 2 trips to Mi er’s hardware store to get correct hitch. Then he put the hitch on and the ball was loose . I pointed it out to him and he took it off and went to get tools to tighten it. Better safety training is needed! I would recommend with WARNING!!! Safety should be 1st!!!

Marlin B. on

Rating:

Directions to find it were not clear.

Anna V. on

Rating:

Customer did not leave a comment.

Steven M. on

Rating:

Dropped it off on the street and did a mobile checkin

John F. on

Rating:

We wanted and reserved a 9’ van 2 weeks ago , but you gave us a big old dirty truck, gas guzzler, hard to drive. Bad service.

Mark S. on

Rating:

Customer did not leave a comment.

Brandon G. on

Rating:

Truck dirty headlight broken and hanging out of truck cab of truck gross

Therese H. on

Rating:

It may just been me. The 26 foot truck was a bit shaky/jerky when driving.

caleb C. on

Rating:

Every employee at this location was friendly and helpful. we had a really tough situation where we couldn't move in on our expected date and they worked with us to continually extend our reservation so that we didn't have to move everything into a storage unit for the interim.

Damon N. on

Rating:

Customer did not leave a comment.

Marcel C. on

Rating:

Drop off after hours

THOMAS S. on

Rating:

Customer did not leave a comment.