Will definitely rent from again pickup and drop off was smooth and quick
JOSEPH P
Customer Reviews for Grover Tool And Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
no improvements, my experience was great, everyone that helped me was very pleasant and helpful. I would go there next time I have to rent a motorcycle trailer.
Anna RFriendly staff. Took time to clean the vehicle before turning it over to us, which was much appreciated
NANCY M20 foot truck was obviously an older model. Had bugs on the outside from the last rental and was not very clean in the cupholders and stuff on the inside as well as some dog hair and a strong odor. Truck engine sounded like it was screaming. Every time accelerated. And made screeching noises and other sounds throughout the 200 mile drive. I did advise U-Haul when returned it that they may need to have a maintenance or check the engine.
THEA HMake sure there is plenty of gas in the Truck before picking it up.
JAMES RNo recommendations
RICHARD IThe people there were super friendly and helpful, and my rental return was a breeze, but this is a working man's tool rental shop. Don't expect free coffee and doughnuts here. If they have the tool you need, it'll get the job done. No excuses.
THOMAS MThe guys that helped me with the uhaul trailer were great. The whole experience was fast yet efficient. The next day when I returned the trailer the same two guys unhooked the trailer from my truck and were friendly and professional. This was the best uhaul experience I've had so far. I would highly recommend anyone to go to Grover tool and rental in Grover Beach for future uhaul rentals
MARCUS PHelpful quick great attitude.
DEAN CUsed night drop off. A little weird, but safe and worked.
NOREEN TWish you had pickup trucks available.
GERRI MFriendly staff very easy drop off
BRADFORD Beverything went smoothly
AARON BIt was easy to reserve the truck online, it was even easier to pick up the truck at the location. Friendly staff, no nonsense, in and out without delay.
RUBEN FQuick service
DELFINA SEverything was great, customer service and performance of the Uhual. Thank you for keeping my reservation and answering all my questions and recommending the additional insurance coverage.
Tanya TI thought it went great till I started getting messages saying I owe money. I know i don't cause they charged my friends credit card for over $200. Now they are saying there's no record of that. This is the 2nd time they have done this to me. I ALREADY PAID. I will be bringing in my friends credit card statement.
Simone PGreat experience. Wonderful customer service. In and out quickly.
JULIE ENo complaints
DANNY MThe process was quick and painless.
AMBER DThey always make it quick and easy for return / drop off no matter if it’s a truck or trailer. Convenient location., great staff.
DAVID BThank you Ramiro & John from Grover beach Ca
CAMILLE WSo easy to pick up & drop off! Thank you very much!
Natalie PFriendly staff. Fast service. Very happy with the experience.
JAMES BJust dropped it off on the side street. Did not interact with personnel from the store.
CHRISTINA FUpgrade for free due to substandard condition of original truck. I didn’t ask, they offered. Will return for future business.
RYAN MSuper friendly and helpful. Probably the best UHaul experience I have had.
JOSEPH RNice Customer Service.
ERNESTO RVery friendly staff and great attitudes.
BRENT FVery fast and easy
Anthony LThe customer service was awesome Friendly and helpful
VICTORIA OThe gentleman at the counter and others were super helpful! I would definitely use their services again! Thank You!
COREY MN/A
Raul LPerfect rental experience. Couldn’t have been better
RICHARD KGrover Tool is a exceptionally well run business.
HAROLD FFriendly staff, helpful and quick.
ALAN MVery nice!
Carol LThey were nice and helpful made everything very easy. Would rent again thanks
HEATHER KGot of to slow start ( computer system ) afterwards quick and painless.
Raul BHe was very helpful and got me exactly what I needed!!
ANDREA CEfficient & professional!
VAL Svery helpful with information regarding my hauling project ie taking item to the local dump. couple of factors i didn't know, appreciate their input! many thanks :)
Diane DGreat people, very friendly, and they went out of their way to take care of my needs!
TIMOTHY CSmall location, but friendly and very helpful
RAYMOND MPlease have equipment rented at the location and if not, assist the customer in finding another U-HAUL store that will have it. Was sent to check other U-HAUL stores and upon going to the Big U-HAUL store in Santa Maria was told no appliance dolly. He gave me an area manager to contact for assistance and went about his business. Neither place would look up to see if any of the other UHAUL locations had this dolly. I was given a truck with a 1/4 off tank of gas and delayed the move to find a dolly. Fortunately, the area manager was able to find a dolly after calling several locations. Customer service!
DANNY TQuick process, clean u-haul and great staff.
Michael Vvehicle was so clean, drove smooth, gas mileage better than expected
RAYMOND SI had a reservation and it was not honored after spending an hour uploading information I was then told the vehicle was not returned and it was Uhaul's fault not theirs. I left with no vehicle.
JAMISON RThe staff at this location was very helpful and kind.
Tanya SNothing, fast, friendly customer service.
CONAN BThey’re the best. As always.
larry rI paid way too much, the truck had check engine light on,, drivers side mirror would not adjust, there was a message about tire monitor( I tried to call your 800#)…not helpful. The staff who helped me when I picked up were amazing
Michelle HNope. They are great. Thanks
tarra rn/A
RICK OThey overcharged us on mileage and did nothing to help. If anything they said no one would be helpful if I did dispute it.
Christopher N