Customer Reviews for Grutzas Interstate Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grutzas Interstate Auto

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Benito G. on

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Very poor customer service.

palma B. on

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Customer did not leave a comment.

Anthony W. on

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Heather J. on

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Stephanie M. on

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Jeffrey W. on

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George L. on

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Overall, there is a problem with your system. I had to travel to Barnesville to pick up my one way rental. This is not right for the customer. There are 3 uhaul dealers in Hazleton, PA where my request was made for. One had 7 units the same size as the one I requested. I somewhat understand that I wanted a one-way uhaul and not a return to Hazleton. But still this needs to be corrected where uhaul delivers a one way to Hazleton and not force client to go out of his way. I will not use the Hazleton Uhaul system again if this policy continues!

alyssia B. on

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filippo C. on

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Caryn K. on

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Truck dropping oil in several spots. Man not knowledgeable. Last minute pick up location change, not enough miles, fuel not filled to half tank as supposed to be, charged for insurance without asking. Drop off location charged for extra day, for extra fuel and extra miles. After disputing charges, drop off location said they'd remove extra charges. Still waiting!

HAROLD S. on

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Had very good experience, very friendly and helpful.

janessa D. on

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They guy over charged me and then canceled my reservation and it charged me $50 , when I never canceled anything

BRENT C. on

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Nothing at all but we do need more in area

JOHN F. on

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It's hard to improve on perfection! Thank you, Brian.

Patrick N. on

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Why did I have to go so far away when there is a location less than 5 minutes from the zip code I listed? I passed it. The whole experience was no good. I cannot believe it. For what I paid, a few bucks more with another vendor I probably will be more satisfied. I will be thinking that next time.

Juan G. on

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Brandon C. on

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Salvador T. on

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I canceled the rental became they charg a $15 extra fee after the signing and uhaul fee and I told them what kind of crazy thing is that then I showed them a recipe from a place I rented in another location and they said they charge there own Processing fee and the trailer is only rented till 8 p.m the same day I rent it every rude and Arrogant people when u dont agree with there terms I will never ever rent anything at this location and I would never recommend anyone there either that's crazy !!!

Thomas M. on

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anthony W. on

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Not really sure if anything would improve the great service that i recieved.

Christopher R. on

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Well ill start this with the trailer i reserved was not the trailer i needed. I wanted the trailer with motorcycle chock. i had to use a regular trailer no others there. Next I got no help on hooking the trailer up to my truck. I wasnt sure if i did it correct in which case i didnt it came of the ball and damaged my new trucks bumper the guy told me where it was and that was it and he got in his truck and left. NO CUSTOMER SERVICE.And to top it off the office/store was a total disgrace. If i were you id go and make a visit

dan L. on

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kimberly T. on

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kyle E. on

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All fine

kimberly T. on

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Frances T. on

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The milage was wrong compared to the paperwork. Paperwork last 2 digits said 20 but it was really 50. Took photo and kept going to my destination because truck was being rented at 5pm by someone else that same day. Explained to man at desk and he replied you should have brought the truck right back. Truck return mileage was 74. So over charged for mileage.

alicia C. on

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Customer did not leave a comment.

cody H. on

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Charged me $15 cleaning fee for ashes when no one smokes

rolando M. on

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JUSTIN K. on

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Kadijah B. on

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Inform the customer about the truck, and the cost of how much it costs to fill the gas tank. When a customer reserves a place to pick up a U-Haul, and they’re none available and the customer has to go to a different location please accommodate the customer to the best of your ability. Lastly, inform the customer of the process of dropping the U-Haul at the drop off location and that the customer needs a smart phone.

alfred F. on

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Prices are way to high!!