There was no one available to give me my rental when I arrived, even though I arrived at my pick up time, and the gas station employee that worked there argued with me for almost 2 hours about how I needed a 24/7 share rental because I needed a key code to get the key out of the box, and then when all was said and done he got the truck key out of the back of the building.Tatiana W.
Trailer Rental & Towing in Barnesville, PA at Grutzas Interstate Auto
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Barnesville, PA 18214
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Horrible, I'm being charged an after hours fee right now. I dropped this off three hours after I picked it up. I picked up at 9:30 am and dropped off a little afternoon, they are trying to get an after hours service fee. I have pictures and all. No one around no one was answering door when I dropped off.CURTIS W.
Nothing great job!MELANIE G.
I am very upset because they charged my friend's card for an extra day. The 10 foot van was returned on Saturday May 15,2021 at 3:40 p.m. The gentleman on site told me where to park the truck and to leave the keys on the counter and that his son will take care of it when he comes in.He didn't take my original paperwork. They charged a cleaning fee ,which I feel is wrong because I swept the cargo area out at the return site. The cargo area was dirty when I received the truck,also the cab area had cigarette ashes,pennies and sticky residue on the floor between the seats. I am very, very ,very upset right now.SANDRA LEE K.
They were all super helpful and kind !!Victoria D.
Ready and knew what to do. Friendly. In general it was a messy location but friendlyBRAD D.
When I pre-ordered on line I specifically put grutza location.they never received my order but did help locate my order.the online system was not very reliable. Next time I will go specifically to the location.PAUL R.
I have no complaints. The representative was courteous and made sure I was informed before making my decision and the whole process was pleasantEd B.
Wasn't sure where to park the truck but great location near interstate exit.Michael R.
Do not overcharge your customers, charging $21 to bring car after business hours but 12 hours before contact ended not fair at allIgor A.
VERY LITTLE CONTACT WITH THESE PEOPLE HANDED THEM THE KEYS THEY SAID THANKS AND THAT WAS ITJohn B.
No comment..at all..NELSON C.
The man who was there to go over the uhaul information with us flat out said he assumed we were going to steal the truck. I've never been accused of being a criminal when utilizing a service before so it was not a great experience.Katherine G.
Show up more discountsJoel T.
I had an appointment at 9 am, the owner did not show up until 10 am, he was extremely rude, and refused to accept payment, forcing me to call uhaul customer service to pay. I was 2 hours behind on my move due to the poor service I received, and it inconvienced everyone helping me move. Will look into other moving services for my next move.DANIEL F.
The location was closed when I arrived, even thou the website said it was open.Ed O.
Not friendly and just said park truck and took keys. So I did mobile check in after that to be sure.Troy W.
Very helpful and nice to deal with. Very nice to deal withNeil K.
Computer system needs workJohn S.
1. How about having the right size truck? 2. How about having it where you promised it? 3. How about telling the location that I'm coming for the truck? 4. How about telling me that you changed the pick up location? 5. How about having the equipment that I ordered? 6. How about having the manager that was supposed to call me actually call me?Henry D.
Very poor customer service.Benito G.
Overall, there is a problem with your system. I had to travel to Barnesville to pick up my one way rental. This is not right for the customer. There are 3 uhaul dealers in Hazleton, PA where my request was made for. One had 7 units the same size as the one I requested. I somewhat understand that I wanted a one-way uhaul and not a return to Hazleton. But still this needs to be corrected where uhaul delivers a one way to Hazleton and not force client to go out of his way. I will not use the Hazleton Uhaul system again if this policy continues!George L.
Truck dropping oil in several spots. Man not knowledgeable. Last minute pick up location change, not enough miles, fuel not filled to half tank as supposed to be, charged for insurance without asking. Drop off location charged for extra day, for extra fuel and extra miles. After disputing charges, drop off location said they'd remove extra charges. Still waiting!Caryn K.
Had very good experience, very friendly and helpful.HAROLD S.