UHaul forced me to change the original drop off location to this one, threatening to charge me extra if I didn't drop off at the new location on Bank St. When I complied, the very professional employee said I was scheduled to drop off at the original location and there was absolutely no reason for UHaul to send me to this location. Confusion!
Lenore K.
Customer Reviews for Guard All Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I've used this location for years for truck rentals & storage. Manager/employees quick, honest & helpful.
Kimberly S.tHE CUSTOMER SERVICE WAS ABSOLUTELY THE BEST I've HAD IN AWHILE. I DONT GO TO INDEPENDENT DEALERS BECAUSE OF THE EQUIPMENT BEING DIRTY AND THE PROBLEMS WITH RENTAL CONTRACTS. NOT HERE EVERYTHING WAS RIGHT AND I WAS OUT OF THERE WITHIN 10 MINUTES , GRET JOB.
steve S.Drop off time was 7:00 am. Company does not open that early. What the person didn't know how to download the information requested. (I didn't know how thank God my niece was with me)
Katherine G.The vehicle was ready when I arrived and was clean and in good condition. FYI: Both rear tires indicated low pressure and requested that air be added but I didn't notice until I had left the pick-up lot. I was able to make this correction.
Stephen W.Everytime I have ever rented U-Haul equipment I've had a good experience, car dolly did great did what it was supposed to, and the person that rented it to me mad sure it was good before I used it.
richard B.Great Facility..very secure..! Very easy to work with..!
James G. | Overall Experiencegreat folks to work with.
Charles J. | Overall ExperienceCk maintenance on trucks
pete U.Nothing I can think of. You guys are great
DAVID D.Excellent experience - would highly recommend!
SHIRLEY A.I rented a truck for 2days. We didn't need it the 2nd day. We dropped off the Uhaul a day early expecting a 1 day refund? After reviewing my receipt...the refund was not there. The person I talk to said that's what you ordered...so that's what you pay for. Which leads me to look elsewhere for my next rental.
KAREN G.Super easy for a first time rental!
larry L.Check engine light came on on trip All gauges were normal
Robert F.Yes thank you guys helped us in our move down From South Dakota lil over 2 years ago. Was goin to email you today and let you know that I was completely out of unit. and have it swept out and ready for use.
Pat G. | Overall ExperienceThe agent was very friendly and took care of all our needs
beverly Z.quick efficient. thanks
DAVID M.April is a great asset to U-haul!!
James N.Make your rentals more accessible/available.
Judy S.Wash and test drive the truck to make it is good for an out of state one way trip.
STEVEN H.Just keep doing a great customer service , thank you !
Jack B.Everyone was so nice, we had used another storage place before and when it came time to move out they were very rude ..that is not the case with guardall. I took the letter in and they couldn't have been nicer .I will definitely use your storage place if needed in the future....thank you very much
STEVEN E N. | Overall ExperienceThe customer service agent was very helpful however the hitch was difficult to remove due to a bent spring release lever.
Carole R.Lady who was at the front desk was great.
Michelle C.The tires were bald.
John A.The staff was very helpful and professional.
steven p. | Overall ExperienceRude ....We would have left sooner than we did but we knew we were leaving.... I had to complain a couple times about the older heavy set lady there. There were a few instances with her but the latest was, Just the other day, told my family member at the gate , to move and get out of her way..She acts more like Rambo , than a office professional...
ANGELA G. | Overall ExperienceThank you for the use if the unit. Am grateful to have found your business.
Jamie N. | Overall ExperienceFront office staff were professional and knowledgeable. My contacts with them always went well and matters were always taken care of in a timely manner.
Lisa W. | Overall ExperienceGreat place very helpful staff.
Mike S. | Overall ExperienceThe truck had something wrong with it. I push on the gas and it hesitated a lot. Sometimes pain to drive.from the hesitation. Sounds like fuel pump or fuel filter. Worker at store was nice.
Mark S.Super friendly and VERY helpful. Went out of there way to get me the size I needed. Thank you so much You have great employees!!!!
brenda o v. | Overall ExperienceThank You very much!
Laura O. | Overall ExperienceVery nice and friendly
Linda T. | Overall ExperienceGreat staff and place. Clean, secured and great overall. I have recommended you to many other people.
STEVE M. | Overall ExperienceExcellent service overall
Paul D.Great service and all will go back and get a truck again
Wayne T.the reservation was all screwed up and left me in a lurch and had to drive 60 miles outta my way to get what they had not what I wanted, honestly I hope I never have to use uhaul again.
James W.This truck had many issues... We had to pull over and let this truck rental of 1,186.00 for 4 days cool down . A 12 hour drive turned into 18 hours.... This company could care less of time lost...... No compensation, no apologies !!!!...
Debora C.Staff woman very helpful.
Richard C.Everything worked very well. Trailer was excellent to pull.
Mark E.Nice lady.
Steven F.Trailer was parked too close to a utility pole and it was a lot of work to get it out. caused some damage to the fender on the passenger side. The person was helpful as much as she could have been. but we had to undo the hitch and move the very heavy trailer manually
Howard R.All good
eduardo G.No one there . Drop off Confusing
Robert D.Actually have the correct equipment that was reserved, don't expect the customer to drive 90 min to another pick up to go get it, make sure the drop off is close and not 2 hours away for the drop especially when there are drop offs everywhere along the way. It cost us more money, extra trips, and time, and incovenience because the reserved trailer was not there. I am sure others who wanted this trailer were also disappointed because we couldnt get the right size trailer as promised and it took extra days and trips.
Ramon A.Won't be a next time. I reserved 2 weeks prior and when I got there they didn't have a 26 ft truck and was sent down the street and they didn't have it neither and sent me back. I ended up with a smaller truck. So I will never rent from Uhaul again unless something is done. And the way the world is this day and time,I'm sure nothing will be. Thank you
Rick M.Always a pleasure to rent here
TERESA M.We have rented from Guard All many times and they are terrific to work with. I would highly recommend them to anyone!
SUSAN H.Korin was very sweet and amazing. She was very helpful from the moment I called. I wouldn't go anywhere else.
Lydia W.Keep friendly and courteous.
Larry Allen W.The service was perfect, Theresa the manager at the store was very kind congenial and an a overall wonderful person to deal with!!! I highly recommend her, because of her outgoing charm, character and professionalism
Greg D.Great customer service, ran into a few problems with move in date and they really worked with me on rental agreement.
James M.You're doing just fine!
Donald F.The woman running the place was very kind and helpful and her store was very clean. She obviously takes pride in her place of business. her yard guy on the other hand was rude and visibly agitated about having to hook up our trailer in the rain. When we informed him the lights on the trailer didnt work, he said "they worked when I hooked it up, you probably made to sharp of a turn and broke the wiring" yet we hadnt even driven the vehicle yet when we noticed the lights not working. when he couldnt fix them he told me to take it to the corporate center and get it fixed. better to avoid the lot guy but I would definately still do business with the lady inside.
Brian K.Fast and easy drop off. Very courteous also. Thank you.
Dean M.They were very understanding and helpful.
DEL R.Excellent service. Highly recommended.
Yancy W.I don't think there is anything you can improve on. The facility is clean the people are pleasant and helpful; the service very good.
Jean J.Office lady, Theresa, was excellent
Unamarie C.Rude and disrespectful was told i could drop off at 12 without extra charge and got charged for an extra day very dissatisfied will not ise uhaul for the next load of belongings
Zackery A.Nothing. Was able to turn in and get in and unhooked very quickly. Teresa was friendly and helpful.
GLENN P.No improvement needed from my perspective. Great service, as always.
Gary Z.very good
John R.th gal was great in helping me
Al G. | Reservationnothing at this time. great people.
Clyde C.Friendly employees. Good service. Speedy check out and check in upon our return.
Robert N.Totally satisfied
Julie P. | Overall ExperienceI intended to leave and did not realize my rent was due the day before. I asked If I could perhaps pay a late fee for the one day, since I no longer needed the storage. I had to pay a whole month!
linda v. | Overall Experiencewhen I need storage again I will be back. Everyone nice and helpful
DEAN S. | Overall Experiencevery satisfied .... office staff couldn't have been more helpful
Alana P. | Overall ExperienceIf you're looking for a safe and secure storage, this is it. Plus, excellent staff and highly recommend them.
Susie B. | Overall ExperienceThe service was excellent! Very friendly & helpful since we are new to the area . I will definitely recommend this place to everyone I know!
Michael D. | ReservationClean, safe, secure and friendly.
Ramon T. | Overall ExperienceThe staff was helpful anytime I had questions regarding storage and Uhaul rental. I would use Guardall for these services if I ever need them again in the future.
Matthew W. | Overall ExperienceThank you
Lanae H. | Overall ExperienceTo much dirt and dust blew in and got everything dirty.
Michael V. | Overall Experiencestaff was very accomidating and very friendly. the facility was over the top with security and was nice and tidy and clean
Privacy R. | First ImpressionsMGR welcome to the facility. I really enjoyed my rental experience. I will look forward to going back to pay my rent in person. The storage was super clean and easy to access.
Privacy R. | First ImpressionsI was surprised that the reservation that I made online at uhauls website for a inside unit ended up being an outside drive up unit. In the future would choose not to use the website for reservations.
Privacy R. | First Impressions