Dropoff took 2 minutes - too easy.
STEVAN R
Customer Reviews for Guardian 44 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service was 5 star. They were amazing. The vehicle I ended up in was an absolute pile of rolling crap. Their were no visors for blocking the sun, they were behind the seat. The Airbag light was on for the passenger side air bag, so my wife drove separately. The TPMS light was on. A/C didn't work for almost 250 miles of the drive. Door seals were essentially non existent so it was extremely loud, which was compounded by the radio not working for 90% of the trip. It would just turn on and off and flash so I just turned it off, on the second half of the drive I must have hit a big bump and it just started working. There was zero suspension left in the vehicle, so any bump felt like a loopy roll on a rollercoaster. Oh and to top it off the truck smelled like a damn ashtray. It was disgusting. Overall the vehicle needs to just be pulled over and burned in a ditch... Very unhappy about the vehicle.
JOSEPH TWorker was great to work with no problems with location, truck is just loud on the highway which isn’t the trucks fault there just isn’t much sound deadening
LUCAS MLive renting from this location. The guys there are wonderful to work with.
Anthony Geverything was great
SANDRA BGreat customer service.
BRANCE CAnthony was great to work with- professional and very helpful.
LELIA FWhen I asked for 2 hour extension for drop off? The representative never told me about extra day charge. I asked for 2 hour extension as I was driving from Rolla to Tulsa (5-hours) and the drop off time was 9:44 am. Since I was tired and wanted to take extra time to drive. If he would have told me that I will be charged extra day, I would have started little later after having good sleep.
RITESH SRegarding the question; "Was the equipment clean and well maintained?" The windshield was dirty inside and out, which makes it unsafe and dangerous when driving into the sun, but nothing new for U-Haul. In years past, I could always count on a clean windshield... what changed,
EUGENE D