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JOHN Y
Customer Reviews for Guardian Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience. I rent all my trucks/vans there.
MATTHEW MSecond time I used that place the person was very polite excellent customer service.
WALMIR DExcellent team of guys there helped me out. Very quick and easy
MAXWELL GAmazing staff, Very polite and helpful ! Best experience renting a U-Haul so far .
CIARA CVery Good
Elaine RBrad is always a pleasure to work with.
Cornelius Vunjust fuel charge applied during my recent truck rental. I drove only 8 miles, yet I was charged for 4 gallons of fuel, which is both unreasonable and unjustifiable. To make matters worse, I verified the fuel gauge before and after the rental, and it did not move. The fuel level was slightly below the mid-line when I picked up the truck, and it remained in the same position upon return. Additionally, I returned the vehicle within 2 hours and attempted to drop off the key, but there was no one present to assist so that I could show them the fuel gauge. Based on my experience I would not rent or recommend anyone.
SHANKAR PThis location has gate access and at no time were we given the gate code. I called, but since they were closed I was sent to voicemail. I called the next day indicating that we’d be dropping it off that evening and was told we’d be charged an extra day. It was very frustrating to not have the information ahead of time, drive extra miles, buy extra gas, and then be charged an extra day.
Justin DBrad is fantastic to work with - very professional and and makes the process smooth and efficient. Thanks!
Cornelius VExcellent customer service, Brad was very helpful explaining everything I needed to know. I am very pleased with uhaul.
Karen MEverything went perfect. Doug was a great guy. Wouldn’t hesitate going back.
JAMES PNot much... very easy, interaction with staff was pleasant and fast, I was treated very well and fairly.
Lawrence EVery professional
KEVIN CAwesome guys and made it very easy and stress free experience
HOSSAM HGreat to deal w.
CHRIS FThank you for your professionalism and your excellent customer service!! Very easy to work with and incredibly supportive. Great location!
CRANSTON RYou guys are awesome
MIGUEL RThis site really goes above and beyond to ensure that the customer experience is as good as it could be. Well Done team.
ROBERT MNew truck drove like a dream
MICHAEL MOutstanding experience all around. Would definitely go back for any future needs.
WILLIAM BSuper Experience again!!!
MICHAEL ASame comment!
JAMES ISecure another appliance dolly, with strap.
ERIC SI Had a very good Experience with Guardian Self Storage, will absolutely be using them again.
Frank Avery tight ship. My cargo van was ready when I arrived
Joseph BEverything worked out great!
Debra DCustomer service was great.
Myrlande MBrad was professional and great to work with. Excellent customer service and quick in and out process.
KEITH BReturn drop off was after hours, so there was no interaction with persons at.drop off
STEVEN DCharlie was very helpful and friendly to work with, I would certainly rent from this location again in the future, there were no issues with the rental process.
ERIC DI was over charged for the mileage, still waiting to hear back. Was told $.99 a mile and charged $1.39 a mile
DONALD POutstanding service. All clearly explained, and vehicle was ready on time.
DALE FIt was a great experience with working with Guardian Storage in Franklin, MA for the U-Haul Truck Rental. Both, Brad & Charlie provided excellent customer service. I'll be back when I need another U-Haul Truck.
STEPHEN VService was great, equipment was in good condition. Great experience
WESLEY DVery clean, organized and professionally run business. The cargo can was a comfortable and easy ride.
MELSSA BBrad was very friendly and helpful. Truck was super clean and ran great
DAVID GProcess to rent was very easy on the app and pricing was clear. The 10ft truck we rented was clean and ran great especially liked the ice cold AC given the heat and humidity we dealt with the weekend we did the double move. Overall a very positive experience
DOUGLAS RThe whole renting experience at Guardian Storage in Franklin was great. Check-in and return were easy. The staff was friendly and provided great insights into the van rented. The cargo van was great; exactly what we needed for a small move. I would recommend Uhaul and this location to anyone without reservation.
Steve CReservation process online was misleading. We requested a 9’ cargo van for a one-way move and received confirmation that we had one reserved. When we went to check in online the day before pickup, it had been changed to a 10’ truck without notice to us. When we called to ask about it, we were told that 9’ vans are not available for one-way moves. The website should not allow customers to reserve vehicles that are not going to be available - recommend UHaul change this practice to prevent customer dissatisfaction.
Susan DNone
FATAI OThere was a mixup and the truck I was originally was going to get was for an in town rental but I was looking for a one way rental so he was able to get me a one way truck that needed to be swept out in the back and the cab smelled a little like someone smoked in there.
Christopher YI called twice back to the office during the day and Charlie was very attentive to my questions.
Michael VI got the truck with a 3/4 tank full. When refilling the tank, I noticed that the fuel gauge was not working well. While filling the tank, the fuel gauge stopped updating a little below 3/4, which seemed awkward but made me continue filling to reach 3/4. It NEVER reached the 3/4 mark! Once the truck started moving, the gauge showed the "real" measurement, and the tank was completely full!!! That's dishonest and disgusting!
Paulo MFriendly and efficient staff
Ann PThe truck and the location were as expected with the only negative comment being that the windshield should be clean. Very small comment for a very smooth rental experience. Would definitely recommend this location. U-Haul website was a little issue, but the live person agent called was professional, helpful and courteous.
Robert CStaff was friendly and everything went smoothly.
Bertholt SQuick and Courteous
Scott Mnothing
michael lCharlie was great.. Very knowledgeable and great service.. Thanks
edward fExcellent service Highly recommend A++++++
Edward T