I was charged an extra 250$ on top of the estimated 175$ I paid the day before.
MADISON C.
Trailer Rental & Towing in Franklin, MA at Guardian Self Storage
(U-Haul Neighborhood Dealer)
599 Washington St
Franklin,
MA
02038
Contact Us
599 Washington StFranklin, MA 02038
Services at this Location:
Location Hours
- Mon-Fri: 9 am - 4 pm
- Sat: 9 am - 3 pm
- Sun: 9 am - 12 pm
Special Operating Hours
- 5/31/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Franklin, MA 02038
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Moving Supplies
We sell hundreds of products to make moving easier!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Very nice and understanding considering the despicable condition of the truck when I received it.
Drew C.- Rating:
- 5.0
Best facilty I have rented from. Best personal!! Usually haul are grumpy😀
DESMOND R.- Rating:
- 5.0
Very easy drop off.
CARL K.- Rating:
- 5.0
Great customer service and help
Kristin R.- Rating:
- 5.0
Very friendly person, good service
Mustafa Tolga A.- Rating:
- 5.0
Very personable and helpful staff. They got me in and out very quickly. I love the after hours drop off option too. Very convenient.
DEREK R.- Rating:
- 5.0
Brar was fantastic. Very helpful.
DANIEL B.- Rating:
- 5.0
Continue to be Professional and courteous
Michael A.- Rating:
- 5.0
This location is very convenient especially if you rent a storage unit from them....which is what I did.
Suzanne R.- Rating:
- 5.0
Nice dude!!!
Tony M.- Rating:
- 5.0
Ask if dolley and blankets are needed, as they took up too much space.
CHRISTOPHER F.- Rating:
- 5.0
very friendly customer service
David M.- Rating:
- 5.0
Great communication . Manager professional and easy to work with.
John M.- Rating:
- 5.0
Pick up was smooth & easy, the equipment was ready & waiting. Drop off was easy, location we were asked to leave it was open with no restrictions. Will definitely use this location again.
KAREN T.- Rating:
- 2.0
We rented a 15' truck. Brad, the site manager, did not put the truck in a parking space. Instead, he drove the truck to the end of the driveway. I found that a little suspect and when my son got to Connecticut, we knew why. The truck would not go into reverse. He drove all the way to SC having to accommodate a defective truck! Additionally, when we arrived at the Franklin location, I was told that the supplies I ordered only would not be honored by this site and that I had to purchase the supplies from them. I put out another $156.09 just to get the supplies we needed that I'd already paid for once! When I contacted UHaul once I learned about the defective truck, I was told the my son would have to wait for road service and possible re-load to another truck. That was not an option for this length of travel. My son proceeded to drive making certain the truck would not need to go in reverse. I will never use UHaul again and I will be sharing this horrendous experience all over social media.
Jon H.- Rating:
- 4.0
Pick up and drop off was easy. Staff was friendly.
KRISTINE D.- Rating:
- 5.0
Very quick drop off very friendly staff thank you Bob C
Robert C.- Rating:
- 5.0
I love that they're open on Sundays. The customer service is great! Would rent from here again.
Anna S.- Rating:
- 5.0
This location was super clean, well maintained, and organized. I commented on this with the onsite staff. Flowers, nice work building, Organized layout, etc. There was someone waiting to help as soon as I walked in, a very nice guy. He walked me through everything, even taking extra time when needed. I also talked to him on the phone before arrival to confirm my reservation and he was very professional and helpful. Great experience.
Gary C.- Rating:
- 5.0
Excellent all the way around. Very pleasant experience. No improvements needed that I could spot. Next time I need a u-haul I know where I'm going.
Joe L.- Rating:
- 5.0
My major issue using UHaul was the very poor communication of where to pick up my truck. I was given two different locations in two different towns. The day before my move I called to verify my pick up location. On the day of the move,I was told that the truck would be at a specific location and when I showed up the business was closed and no truck to be found. We then had to call another number and talk to someone else and we then received an address for a different location that was never given up until this point. We then had to drive across town to pick up the truck. Because of this major inconvenience we were an hour behind schedule. This truck rental was more of a headache then a convince. The facility in which we picked the truck up was well maintained, we would not recommend UHaul to a friend based off this experience
Eric H.- Rating:
- 5.0
Brand new truck runs very good excellent on gas fun to drive
Tim P.- Rating:
- 5.0
Ask if they are in a hurry. We were under a bit of a time crunch during pick up. All of your actions were great customer service behaviors and things were moving fast enough, we just needed to get moving. Overall great experience.
Byron K.- Rating:
- 4.0
We dropped the trailer off after hours and used the Uhaul app to do that. After we dropped the trailer off I realized that I had received a text from Guardian Self Storage with specific info on where to park the trailer. We had parked the trailer in the wrong spot, so I had to go back to Guardian to move the trailer to the correct spot. This was frustrating after a long day. I recommend receiving info on after hours drop offs from a single electronic source (e.g. all info from the Uhaul app).
David H.