Customer Reviews for Guava Street Self Storage
(U-Haul Neighborhood Dealer)

138 reviews

41176 Guava St   Murrieta, CA 92562
(Madison Ave and Guava St Past Wal-Mart)

(951) 239-3900

Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(951) 239-3900

41176 Guava St
Murrieta, CA 92562
(Madison Ave and Guava St Past Wal-Mart)

Services at this Location:

Hours

  • Mon-Sat: 9 am - 4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Staff was very nice and accommodating, she showed up early and chose to process my rental early. I was out of the parking lot with our truck super quick! Turning the truck in was even faster. Thanks!

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

MARY C. 
Rating:
5.0

Customer did not leave a comment.

KAREN G. 
Rating:
1.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Annette H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD W. 
Rating:
3.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Due to getting caught between 2 escrow closings, I needed to extend my contract repeatedly. I was shocked to learn that each time the insurance was also re-charged. That was never clearly explained. I expected the $40 per day. However this insurance charge seemed truly excessive, adding an additional $400+ to an already unexpected expense. This issue in no way reflects on the great service provided by the Guava Street staff.

DEBORAH T. 
Rating:
4.0

Customer did not leave a comment.

Allen K. 
Rating:
5.0

Customer did not leave a comment.

prime S. 
Rating:
5.0

Customer did not leave a comment.

Orlando C. 
Rating:
5.0

Great customer service and attention to detail. Inspected truck promptly. Abided by CoVid 19 restrictions for the area.

Melody K. 
Rating:
5.0

Customer did not leave a comment.

Allen H. 
Rating:
5.0

They were very friendly, helpful and knowledgeable. Definitely go back for the customer service experience

VANNARY M. 
Rating:
3.0

Customer did not leave a comment.

Erwin R. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
3.0

Check in for us was a nightmare.. after driving all day we had to get our granddaughter to help us check it in. We would have brought the truck the next day at 9 am when they opened but we were told if it wasn't checked in before 7 am we would be charged another day. Not sure I would ever rent again.

Ritchie R. 
Rating:
3.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Nothing, they were great.

Niki D. 
Rating:
3.0

Customer did not leave a comment.

Lyann P. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn T. 
Rating:
5.0

Customer did not leave a comment.

ALISA H. 
Rating:
1.0

Had issues with the truck mechanical. Didn't drive it for the second day I had it. Because location was closed and could only do drop off where they were going to charge me a $20 convince fee. Called they said they would be able care of it, then charged me for the 2nd day anyways. Even after telling them about the mechanical issues and having to pull over. Not a single discount was applied won't be using this place again.

Rida G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy K. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

david A. 
Rating:
5.0

Customer did not leave a comment.

Walter R. 
Rating:
5.0

I would have to say the best part of my experience was the friendliest staff member that help me out.

Clifford B. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
4.0

Adding info on where to leave the keys from the app. We found the drop box but unless you see it there is nothing telling you where to go. They were closed when we dropped it off.

Jason F. 
Rating:
3.0

Customer did not leave a comment.

Rudy G. 
Rating:
5.0

Customer did not leave a comment.

Anisa Y. 
Rating:
5.0

Get your online people and customer service booking staff on the same page. I spent over 2 hrs and 6 different people to get this truck rented Luckily your actual on site people are friendly

Steve B. 
Rating:
5.0

The dropoff location I was sent to was actually closed. The PostalAnnex at the corner of Woodland Pkwy and El Norte Pkwy is not open on Sundays but according to the UHaul records it should be. I don't believe this is the fault of Guava Street Self Storage. I called several numbers and was able to get a UHaul representative to help me.

Leann I. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
5.0

Customer did not leave a comment.

varouj T. 
Rating:
5.0

Customer did not leave a comment.

Jessie S. 
Rating:
5.0

Fast and efficient.

kevin F. 
Rating:
5.0

Very Good service, ThankYou

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

Anastacio A. 
Rating:
5.0

Customer did not leave a comment.

Giovani R. 
Rating:
5.0

Customer did not leave a comment.

Margo R. 
Rating:
5.0

Customer did not leave a comment.

marianne S. 
Rating:
5.0

Everything was great

ray M. 
Rating:
5.0

Thank you Guava street self storage you all are awesome very helpful,the truck I rented was very clean and ready to go when I got there, moving can be a pain but with your big truck it made moving not so bad. Thanks again ??

Richard R. 
Rating:
5.0

Customer did not leave a comment.

michelle T. 
Rating:
4.0

Not happy that uhual doesn't give military discount. Penske does. I will use Penske next time

DENNIS H. 
Rating:
5.0

Customer did not leave a comment.

victor N. 
Rating:
5.0

Good customer service. Very friendly!

Jeff R. 
Rating:
5.0

The employees there were very friendly and made the process fast and easy.

Kristoffer M. 
Rating:
5.0

Friendly staff well organized.

Art B. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
3.0

Once again came to drop it off another Frustrating conversation with the lady helping me and she informed me that we went over mileages and i was having to pay more for that, She asked if anybody had gone over the paperwork with me I told her know that I had no idea there was strict mileages. She also asked me if anybody had walked around the truck when I picked it up because of some scratch on the side which I again stated no which she she seemed a little shocked about! All in all it was a horrible experence! Never again!!!!

Jesse W. 
Rating:
5.0

Customer did not leave a comment.

annvi P. 
Rating:
5.0

Customer did not leave a comment.

MANUEL R. 
Rating:
5.0

She was great, there was construction going on, so not sure if that's why internet was out, but she handled it very quickly, she called someone on phone and had that person check us out. We didn't even have to walk in the building to let her know we were there. She met us in parking lot and checked mileage and gas. Now THAT was express checkout!!! I tho k we were there for only about 3 minutes! She was great!!

Jaynie B. 
Rating:
5.0

Nikki was great to work with and very helpful!!!

Mark W. 
Rating:
5.0

Excellent - great customer service and very efficient. Quality dealer.

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

Tram Z. 
Rating:
5.0

Very helpful staff. even though the staff was new they were able to help me greatly when the main uhaul dispatch changed my drop off location 4 times and mentioned that they would charge me if I did not drop it off at the right location

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

MARIA E. 
Rating:
5.0

Excellent customer service!

Allison S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS R. 
Rating:
4.0

Quick and easy.

Richard Y. 
Rating:
5.0

Customer did not leave a comment.

Terry L. 
Rating:
5.0

Customer did not leave a comment.

Aridanie W. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Equipment was in poor condition. UHaul folks were very friendly and helpful though!

Timothy C. 
Rating:
3.0

Customer did not leave a comment.

Joyce B. 
Rating:
4.0

Customer did not leave a comment.

Sharon J. 
Rating:
5.0

great staff and Excellent service

Ron G. 
Rating:
5.0

Mileage at .89 cents per mile is much higher than competitors.

SHEILA R. 
Rating:
5.0

Sharon was very nice and very professional I will use guava st. Storage u-haul in the future thank you Cliff

Cliff A. 
Rating:
5.0

Sharon was very helpful. Got us in and out. Very happy with her service!

CHRIS M. 
Rating:
5.0

Nothing the service there was great and the people that helped me were very pleasant.

Janice T. 
Rating:
5.0

UHaul is fast and efficient. I called reserved a trucks picked it up dropped it off no hassle. Friendly staff in James

lynette H. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
5.0

The pick up and drop off location was very helpful and profesional

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

Melissa T. 
Rating:
5.0

Customer did not leave a comment.

George D. 
Rating:
5.0

Very pleasant and helpful people to work with.

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

JIM M. 
Rating:
5.0

Customer did not leave a comment.

LYNN C. 
Rating:
5.0

Staff, product and price are great.

Mark H. 
Rating:
5.0

The staff @ Buz s St. Storage - U - Haul is Awesome.

Yvonne S. 
Rating:
5.0

Customer did not leave a comment.

Ron G. 
Rating:
5.0

Customer did not leave a comment.

ALICIA M. 
Rating:
5.0

Great custmer service!!!!

Ron G. 
Rating:
5.0

Customer did not leave a comment.

MATT H. 
Rating:
5.0

Dropped off when they were closed.

Edward H. 
Rating:
5.0

great customer service I rent at this location because of the service

RON G. 
Rating:
5.0

Customer did not leave a comment.

KARL AND CAROL M. 
Rating:
5.0

Nothing to inprove.

David J. 
Rating:
5.0

Sharon is wonderful, with our experience with U-Haul that day, she makes it okay. Hope there are more Sharon in every U-Haul dealer.

DEODY E. 
Rating:
5.0

Customer did not leave a comment.

Mohammed S. 
Rating:
4.0

Customer did not leave a comment.

GREGORY H. 
No reviews have been submitted for this location.

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