The check-in process was absolutely over the top. I already entered in all the information required, but was required to re-enter everything in while I was sitting in the parking lot. Not to mention the fact that I had to call support because check-in wouldn't work for some reason until they flip the switch on the other end. We were on the phone with the representative for 35 minutes before we were able to start the process and then it took another 25 minutes just to get our vehicle. It's way too difficult to check in online. Need to make it easier.
Loren S
Guava Street Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Murrieta, CA 92562
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkClean interior. Wash windshield. Add Bluetooth to radio with usb c power ports.
GREGORY SCigarette smoke is terrible in truck.
MATTHEW CThis location was very isolated - no one around and off a side street far from any activity. Risky. Unsafe. Also, although my pre-agreed upon pick up site was verbally confirmed, the location was arbitrarily changed after I was in no position to do anything about it. I had to move my stuff and would have no time to make other arrangements. I was not even told that this location would be a possibility.
LUCINDA BMy rental experience was great. From making the reservation, pick up, and turn in was extremely easy. The people who I interacted with were courteous, knowledgeable, and professional. The equipment was clean and available per my reservation. My only issue was where I had to turn-in my rental truck. There is a U-Haul center 5.5 miles from my house, but I was required to turn it in at a location that was 18 miles away. Other than that, my experience was awesome. This was not my first time renting from U-Haul, and I will definitely utilize them in the future. I want to say thank you to everyone, whether in-person or on the phone. Everyone represented the U-Haul brand extremely well. M.
BRUCE W