Customer Reviews for Guilbeau Shell
(U-Haul Neighborhood Dealer)

248 reviews

9094 Guilbeau Rd   San Antonio, TX 78250

(210) 673-8911

Location Hours

  • Mon-Sat: 2:30 pm - 11 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 673-8911

9094 Guilbeau Rd
San Antonio, TX 78250

Services at this Location:

Location Hours

  • Mon-Sat: 2:30 pm - 11 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The store was clean, well lit and everything Uhaul was displayed in an orderly fashion. I mistakenly left my drivers license, he made sure that I got it back by calling us and letting us know before we brought back the equipment. We appreciated the honesty. We will definitely rent here again.

GARLETTA A. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
1.0

I have had 3 transactions deducted from my card without my authorization and without any explanation it seems to me that the service is terrible

JADER N. 
Rating:
5.0

produce a manual receipt at drop and return. I never received my email receipt.

DANIEL A. 
Rating:
1.0

Customer did not leave a comment.

Nyaduel T. 
Rating:
5.0

Fantastic business very professional!!!!

FELIPE F. 
Rating:
3.0

Gentleman renting the truck to us did not thoroughly review how to work lights, heater etc. He did not check for any malfunction in truck.

Helen V. 
Rating:
3.0

Cab was dirty and smelled heavily off cigarettes. But the back was clean.

Chester R. 
Rating:
2.0

Better location and personnel was being very sneaky on gas charges as location was on their service station and attendant took the charge for fuel but did not refuel vehicle.

Jason H. 
Rating:
5.0

Very polite and efficient staff.

Israel O. 
Rating:
5.0

Customer did not leave a comment.

ADAM E. 
Rating:
2.0

We should receive a refund. The appliance hand truck was dirty however, the belt on the truck did not work. The belt kept slipping through the ring that was supposed to hold it because the ring wan not soddered shut. rendering the use of the truck as unusable.

DONA C. 
Rating:
3.0

I was expecting a self pickup but had to wait for person to show up. No notification that this would happen before arriving

Martin P. 
Rating:
1.0

The vehicle's fuel gauge was on E when I picked it up. The location was conveniently a gas station, so that worked out for the location's owner. The vehicle's check engine light was on, it was out of wiper fluid, and the entire vehice smelled like rodent urine. The entire experience was horrible and severely damaged Uhaul's reputation in my opinion. I've never written a negative email before. I would need some form of compensation, discount, or credit, to even consider using Uhaul again. Michael Gillis 951.264.8184

MICHAEL G. 
Rating:
2.0

I believe I was overcharged. I only had it for 3 hours and was charged $81.00. My daughter had rented one 3 weeks before and even had a dolly and she paid $50.00

Linda C. 
Rating:
5.0

Customer did not leave a comment.

hani S. 
Rating:
1.0

They were very nice. My only issue was all equipment I was given was crap

Crystal M. 
Rating:
5.0

Really appreciate this location. Their hours helped me tons after an extremely horrible experience at the first store, a major goof up for second store (customer service call in)and three times the charm with this location at Guilbeau. Thanks for the help and the different (late)hours, I was about to lose my marbles with U-Haul! Definitely recommend Guilbeau

Amber C. 
Rating:
5.0

Truck had great power, super clean, great A/C, check engine light was on no big deal to me.

mark M. 
Rating:
2.0

The store attendant took 30 minutes to restart his computer. I reserved it the prior day and didn't pick it up until 4pm, he should have restarted prior to my pickup

Joe M. 
Rating:
1.0

The Service Advisor did not know what he was doing. He was trying to pull up my Reservation on his phone. I was there for over 30 minutes when I had done all my preregistration Online so I didn't have to be there so long. He does not go outside with you at all. If someone new had to connect the Trailer and didn't know how. They would be lost. Very unprofessional location and I got charged for two days when I returned my equipment within the 24 hour period.

Gabriel M. 
Rating:
5.0

Customer did not leave a comment.

Eddie J. 
Rating:
1.0

The truck smelled terrible when we first got in. Upon opening the back part, the smell got worse! There was urine, feces, and vomit all over the back. I did not want to put my stuff in there at all. The man at the location was kind enough to wash it off for us and let us keep it for longer. But they should check the trucks before renting them out in such poor conditions.

LUZ M. 
Rating:
5.0

Truck needed repairs. Steering was loose.

John C. 
Rating:
5.0

This was a Phenomenal experience. I was totally dreading having to deal with renting a truck but this entire process was easy, happy, effective and highly favorable. I do not endorse or recommend things often but I can HIGHLY recommend this location for a U-Haul rental. Thanks for making this a truly Great Experience.

cliff K. 
Rating:
2.0

Make sure the computer is working properly so the next customer isn't waiting 45 minutes to get a trailer.

Billie B. 
Rating:
5.0

Customer did not leave a comment.

gary L. 
Rating:
5.0

1. The plug-in for the trailer lights didn't work. Fortunately, the agent had a second truck available wboch solved the problem, but with a significant delay. 2. There was no Operator Manuel in the truck.

gary L. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Being that it was a gas station it was hard to find the drop off location. Attendant was reap ok ansible for staying inside so drop off was not as friendly as pick up

Burt B. 
Rating:
3.0

The address above was not my drop off location, I had to drop it off at 9444 Bandera Rd. San Antonio, TX 78250 so, do not put this survey on the above address, please. Barely found the place where we had to drop the truck to, did not even know it was a U-Haul. I explain to the employee that was there(didn't get his name) about the one issue I had and he told me he would look at it when he got a chance. The issue was the back roll up door, it open and closed fine for me all day Tuesday and Wednesday morning. Then after my last load to storage it open fine, when I was done went to close the door and it would not close. I notice the cable had come loose, don't know how that happened because we never hit it or anything else was done to it. So, I hope I was not charged for that because, I/we did nothing to make the cable come loose.

Lenny H. 
Rating:
3.0

Some sort of notice to see Shell station attendant for UHaul keys. As our email indicated no one available till 1:00pm although we had reserved for 9:30am pick up.

Sylvia R. 
Rating:
1.0

I was told the cost of my rental would be $329 for a one way trip from San Antonio to Beggs oklahoma. I picked the truck up late, around 10 pm. Never signed anything or recieved any paperwork which I thought was odd. Next day I recieved a contract via email and discovered that I had been charged almost $700. Double what I was told originally! It's July and HOT. The AC did not WORK! I called customer service to complain about being charged double and recieving broken ass equipment and was told that I would need to file a complaint... I thought that's what the hell I was on the phone with customer service for? Needless to say U-haul scams people and don't give 2 shits whether they steal money from your childrens mouths or not. $700 for a 500 mile ONE WAY trip with no AC is absolutely rediculous!

gary O. 
Rating:
4.0

Customer did not leave a comment.

Gene C. 
Rating:
5.0

The owners were very nice. We needed the truck at the last minute and it was quick and drama free. Thank you!!!!

lori P. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
1.0

Do not rent out from that location service was poor

Samuel N. 
Rating:
4.0

Not really any problems. They had great rates and a very convenient schedule.

george M. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
5.0

Customer did not leave a comment.

vicente E. 
Rating:
4.0

Customer did not leave a comment.

Shaun S. 
Rating:
5.0

Excellent customer service! Would use again!

rachel K. 
Rating:
5.0

Customer did not leave a comment.

Diana P. 
Rating:
3.0

Truck was filthy, needs an alignment and the key kept getting stuck in the ignition.

Emily G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
3.0

Customer did not leave a comment.

Paige S. 
Rating:
5.0

The personnel was helpful, but not kind,

Monica L. 
Rating:
5.0

Customer did not leave a comment.

rene C. 
Rating:
5.0

Customer did not leave a comment.

Darla C. 
Rating:
5.0

Very nice gentleman helped me fill up gas tank and moved U-Haul for me. The dolly had bad tires which he was aware of, but got the job done. The inside had coke spilled all over the floor other than that it smelled clean and ran great for my trip.

Virginia M. 
Rating:
4.0

Customer did not leave a comment.

nathan Z. 
Rating:
4.0

very friendly staff

Shirl G. 
Rating:
2.0

Poor customer service and dirty truck. I also kind of feel ripped off on a $15 must pay cash add on charge after I returned the truck. He said it was full when we got it. It was only half full. He made us pay him in cash for the extra gas.

Eli R. 
Rating:
1.0

Check my personal info is correct because no ask nothing only pay tha is atfer I think what happens my receipts and the destination final I see is different and other i lost lot time Waiting because other customers he need cash out he say not care you come first now the other customers is first I not happy with this service i This not change I not come back to rentals

Marco M. 
Rating:
3.0

Customer did not leave a comment.

Clayton B. 
Rating:
3.0

Customer did not leave a comment.

james G. 
Rating:
5.0

Great & friendly service.

brett D. 
Rating:
5.0

Customer did not leave a comment.

mischellene P. 
Rating:
5.0

Ability to use uhaul certificate upfront and avoid paying deposit.

JONATHAN R. 
Rating:
4.0

Customer did not leave a comment.

Rating:
5.0

Best & Friendly service definitely recommend to my family and friends.

jassica R. 
Rating:
4.0

Customer did not leave a comment.

Jorge G. 
Rating:
3.0

The location of pick up wasn't the issue...U-haul itself was the problem...we arrived to pick up our truck and they're wasn't anyone there to help us, so the woman who worked there had to call U-haul and let them know we were there...after them trying to send us to another location and not being sure if they would have the size truck we needed and a couple of phone calls that lasted at least an hour and live chatting for about 30-45 minutes, we were finally able to get the truck...all of this because they were not at the location at the confirmed time of our pick up...

Angelia K. 
Rating:
1.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

joshua G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Nothing additional needs to be done. The location was easy to find, the gentleman that helped me was friendly and very helpful!

jennifer T. 
Rating:
2.0

Please go over details of rental agreement. They barely told me hi and bye.

james B. 
Rating:
5.0

Was open late on a holiday. Made dropping off the trailer really easy

Kyle W. 
Rating:
3.0

Customer did not leave a comment.

FRANK G. 
Rating:
1.0

Customer did not leave a comment.

MOUKHFI A. 
Rating:
1.0

We denied having any coverage because we have our own and we were still charged $14. The vehicles at this location were all dented and scratched.

Jose R. 
Rating:
1.0

I technically had the truck for 3 days but we picked it up at 10:30 pm so we were told we wouldn't be charged for that day. We were also not told the $14 insurance was PER DAY. And I was told if I had it back before 8pm today I wouldn't be charged for today. The tank was at less that 1/4 th a tank and the truck kept saying check the gas cap we checked the gas cap like 5 times and it was screwed on tight but ended up having to put $28 in gas for 19 miles??? It was just a horrible experience and I was charged a lot more than I was told.

kevin L. 
Rating:
3.0

While the vehicle was essentially brand new it had a faulty tire pressure sensor and indicated the oil needed to be changed. Also advertise uhaul when people search for Home Depot/ Lowes truck rentals

GEORGE F. 
Rating:
5.0

Customer did not leave a comment.

AMBROSIO G. 
Rating:
5.0

Customer did not leave a comment.

CIERA B. 
Rating:
5.0

Customer did not leave a comment.

JUVENTINO Q. 
Rating:
5.0

Customer did not leave a comment.

Estaban C. 
Rating:
5.0

Customer did not leave a comment.

Debbie G. 
Rating:
4.0

Customer did not leave a comment.

OLGA A. 
Rating:
5.0

Customer did not leave a comment.

LINDA P. 
Rating:
1.0

I only went ten miles and was charged for 44 miles. I literally live 3 miles away

jennifer D. 
Rating:
5.0

Customer did not leave a comment.

SULEMA R. 
Rating:
1.0

They did not check anything when I was there. No one contacted me about an amount due.

April A. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
3.0

Customer did not leave a comment.

Cynthia L. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Samuel A. 
Rating:
4.0

Customer did not leave a comment.

Salvador E. 
Rating:
2.0

Truck was nice and clean. I scheduled for a truck a week in advance for 6:30. I show up they tell me they have no trucks. I tell them well can I get call when one shows up. Or can I get one first thing in the morning. I was told no if someone brings one back tonight I have to get it. Because they can rent it to someone else. Then I said why reserve if it's first come first serve. I got now response.

JEMARLON W. 
Rating:
1.0

Was not informative at all. Didn't know the drop off location// tried to charge me more then what i reserved rate was. Didn't do a walk around. Just terrible customer service .

Theo P. 
Rating:
2.0

I had to wait 25 minutes for the guy to get there to rent the truck meanwhile listen to the lady worker talk on the phone. The guy was nice and professional when I dropped off though.

Terra M. 
Rating:
3.0

The man who worked there and put our car on was nice and very helpful. The truck was not full of fuel and the inside of the truck was dirty. The man just didn't do a full report on the condition of the truck.

Barbara C. 
Rating:
2.0

I had to clean out previous customer's trash to be sure i didn't get charged for it, I wasn't given any kind of paperwork indicating the fuel amount, mileage, or condition of the vehicle. I had to call customer service to get this emailed to me. Then, upon arriving at home, I realized they charged me for furniture pads and a dolly that were not in the vehicle. These were removed from the invoice but only after I spent an hour on the phone with someone in Houston who said she couldn't help me. Then, when I returned the vehicle I was told they couldn't give me a receipt because the uhaul guy wouldn't be in until the next business day. Overall, uhaul has left a bad taste in my mouth and i will never do business with them again.

Billy M. 
Rating:
5.0

Friendly and efficient is how I describe my rental experience. Very pleasant experience. I will look to this location for any future rental needs.

Clifford K. 
Rating:
5.0

Customer did not leave a comment.

Frank M. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

Rented a car transporter. I was very happy to see it had almost new tires - I hate flats. Service at the rental location was super.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

Byron B. 
Rating:
5.0

Customer did not leave a comment.

CARLOS B. 
No reviews have been submitted for this location.

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