Customer Reviews for Guilbeau Shell
(U-Haul Neighborhood Dealer)

297 reviews

9094 Guilbeau Rd   San Antonio, TX 78250

(210) 673-8911

Hours

  • Mon–Sat
    2:30 pm–11 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(210) 673-8911

9094 Guilbeau Rd
San Antonio, TX 78250

Services at this Location:

Hours

  • Mon–Sat
    2:30 pm–11 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

pick up anddrop off were perfect, thank you

Rick T. 
Rating:
4.0

Customer did not leave a comment.

William Z. 
Rating:
5.0

Customer did not leave a comment.

Sylvia J. 
Rating:
1.0

Customer did not leave a comment.

mark C. 
Rating:
5.0

Customer did not leave a comment.

Nathanael C. 
Rating:
5.0

There was some minor trash in the cabin area but other than that it was a great experience checking in and out of this place.

Anastacia S. 
Rating:
2.0

poor custermer service

George A. 
Rating:
3.0

Customer did not leave a comment.

Stephanie C. 
Rating:
1.0

I wouldn't recommend this location. The truck has a pee smell. More than this, he indicated high mark for the fuel. So, he charged extra fuel fee and service fee as well. He is a cheater. I took the pics before and after. Uhaul has to cancel the contract with this neighborhood dealer. POOR POOR POOR.

changsung P. 
Rating:
2.0

Hire better staff and owner of the Uhaul was not reliable, kept questioning me, very rude and unprofessional. He said he was coming to the location due to me not understanding and concern about the lock box but never showed up. The staff assisted me during the process

YVETTE W. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
4.0

Customer did not leave a comment.

Amritpal R. 
Rating:
3.0

I had a 26' and auto transport already. It wasn't enough, so I was looking for another 20'! (I wanted a larger truck and got sent here…I was in a pinch.) the mobile log in and code never worked so I had to wait an hour for in person customer service! The wait sucked but the service was great!!!!! Ended up needing a second trailer after that 15' truck, and I got sent to my first location, Eckhart rd. This had the 20' truck I originally wanted all along! I rented 4x equipment, and could have just had 3! I also didn't get to take advantage of 1-2 month of free storage per the trucks I rented. I feel i over spent on equipment and subsequently gas.

Paul G. 
Rating:
1.0

We made an appointment at 3 but waited for more than an hour and got our truck after 4. Even the people next to us got the same problem and were waiting like us. Also there was no printer and we got a little trouble with returning

Noriko D. 
Rating:
3.0

Pretty disjointed service as the guy running the convenience store was also trying to rent out equipment.

Matt B. 
Rating:
3.0

Customer did not leave a comment.

wayne W. 
Rating:
1.0

Charged me 30 extra miles

Felipe P. 
Rating:
2.0

No one was there to help with hooking up the trailer and picked up my trailer via someone over the phone not there in person,. Luckily I am able bodied to do so myself as well as experienced. Also the left side marker lights were not operational as well as the driving light function of the tail light. The left tail light's signal and brake light worked however.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
3.0

Did not get the equipment ordered

Andrew M. 
Rating:
3.0

The 24/7 pick up was fine. It was easy to locate the key and submit the information. However, the truck was SUPER dirty - trash on the floor, under the seats, in the cupholdersand plus steering wheel was very sticky) the shocks seemed really bad (every bump was felt inside).

Isabel A. 
Rating:
1.0

The attendant started to help me but he would stop and attend to other gas station istomers whenever one would come in the store. So I stood there as multiple people came in after me and were helped first. The whole process shouldn't have taken this long. In the end he clicked boxes that said things like “I have read the above paragraph to the renter” and yet he didn't. He also didn't ask me where I was returning the trailer so he just randomly picked on for me. I wouldn't catch the significance of this until I tried to return the trailer to the place that is five minutes from my destination only to be told that I should have driven another hour to return it to a place that the pickup attendant randomly selected.

Sheldon N. 
Rating:
2.0

Customer service drove the truck under canary. Knew it was not clean.

Brett S. 
Rating:
3.0

Customer did not leave a comment.

Brett S. 
Rating:
5.0

Customer did not leave a comment.

DELFINO Z. 
Rating:
3.0

Customer did not leave a comment.

JASON M. 
Rating:
2.0

They charged me for the Wrong Milage the Start was 97,624 and the end was 97,754

WILLIAM W. 
Rating:
4.0

Customer did not leave a comment.

Shawn H. 
Rating:
3.0

Customer did not leave a comment.

Adam K. 
Rating:
3.0

The convenient store owner called me and said if I don't return the U-Haul right now he was going to charge me for another day when I technically had the U-Haul for 24 hours. I called U-Haul customer service and they were great and they took care of everything. I didn't appreciate the owner threatening me like that.

ROY F. 
Rating:
5.0

Customer did not leave a comment.

SUSANA M. 
Rating:
4.0

Customer did not leave a comment.

Reynaldo M. 
Rating:
3.0

I reserved equipment 2 weeks in advance, the day before I was to pick up I get email stating my preferred location didn't have the truck available. So I had to drive farther to new location. When we got there the location didn't have the hand truck and blankets that were on the contract. I had to go to a third location to get hand truck and blankets. Totally wasted evening, should have taken a half hour and spent all evening driving around.

JOHN F. 
Rating:
2.0

No assistance at this location. I got charged the wrong amount not once but twice on my CC. I've rented numerous times from other uhaul locations and never had any issues. I would not recommend this location at all.

ORLANDO H. 
Rating:
5.0

Customer did not leave a comment.

Frances R. 
Rating:
2.0

Your app doesnt work is a pain in the neck, the worst I have Used never again renting uhaul

JAVIER M. 
Rating:
3.0

Customer did not leave a comment.

Robert L. 
Rating:
1.0

I was over billed $33.57 - Total amount charged to my credit card was $102.18 - Tot as l charges should have been $68.61.- 38 miles + $19.99 × tax. = $68.61

Jose B. 
Rating:
5.0

Customer did not leave a comment.

DARRELL H. 
Rating:
3.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

GLENN C. 
Rating:
1.0

I had ordered moving blankets and they do not have any at this location. Equipment was late being returned so I had to wait to pickup later then I expected. There was no inperson return and I couldnt get the app to take pictures.

Joseph B. 
Rating:
5.0

Nice people

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
5.0

Customer did not leave a comment.

Maritza M. 
Rating:
4.0

Customer did not leave a comment.

Jeffery P. 
Rating:
5.0

Customer did not leave a comment.

VINCENT L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

The store was clean, well lit and everything Uhaul was displayed in an orderly fashion. I mistakenly left my drivers license, he made sure that I got it back by calling us and letting us know before we brought back the equipment. We appreciated the honesty. We will definitely rent here again.

GARLETTA A. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
1.0

I have had 3 transactions deducted from my card without my authorization and without any explanation it seems to me that the service is terrible

JADER N. 
Rating:
5.0

produce a manual receipt at drop and return. I never received my email receipt.

DANIEL A. 
Rating:
1.0

Customer did not leave a comment.

Nyaduel T. 
Rating:
5.0

Fantastic business very professional!!!!

FELIPE F. 
Rating:
3.0

Gentleman renting the truck to us did not thoroughly review how to work lights, heater etc. He did not check for any malfunction in truck.

Helen V. 
Rating:
3.0

Cab was dirty and smelled heavily off cigarettes. But the back was clean.

Chester R. 
Rating:
2.0

Better location and personnel was being very sneaky on gas charges as location was on their service station and attendant took the charge for fuel but did not refuel vehicle.

Jason H. 
Rating:
5.0

Very polite and efficient staff.

Israel O. 
Rating:
5.0

Customer did not leave a comment.

ADAM E. 
Rating:
2.0

We should receive a refund. The appliance hand truck was dirty however, the belt on the truck did not work. The belt kept slipping through the ring that was supposed to hold it because the ring wan not soddered shut. rendering the use of the truck as unusable.

DONA C. 
Rating:
3.0

I was expecting a self pickup but had to wait for person to show up. No notification that this would happen before arriving

Martin P. 
Rating:
1.0

The vehicle's fuel gauge was on E when I picked it up. The location was conveniently a gas station, so that worked out for the location's owner. The vehicle's check engine light was on, it was out of wiper fluid, and the entire vehice smelled like rodent urine. The entire experience was horrible and severely damaged Uhaul's reputation in my opinion. I've never written a negative email before. I would need some form of compensation, discount, or credit, to even consider using Uhaul again. Michael Gillis 951.264.8184

MICHAEL G. 
Rating:
2.0

I believe I was overcharged. I only had it for 3 hours and was charged $81.00. My daughter had rented one 3 weeks before and even had a dolly and she paid $50.00

Linda C. 
Rating:
5.0

Customer did not leave a comment.

hani S. 
Rating:
1.0

They were very nice. My only issue was all equipment I was given was crap

Crystal M. 
Rating:
5.0

Really appreciate this location. Their hours helped me tons after an extremely horrible experience at the first store, a major goof up for second store (customer service call in)and three times the charm with this location at Guilbeau. Thanks for the help and the different (late)hours, I was about to lose my marbles with U-Haul! Definitely recommend Guilbeau

Amber C. 
Rating:
5.0

Truck had great power, super clean, great A/C, check engine light was on no big deal to me.

mark M. 
Rating:
2.0

The store attendant took 30 minutes to restart his computer. I reserved it the prior day and didn't pick it up until 4pm, he should have restarted prior to my pickup

Joe M. 
Rating:
1.0

The Service Advisor did not know what he was doing. He was trying to pull up my Reservation on his phone. I was there for over 30 minutes when I had done all my preregistration Online so I didn't have to be there so long. He does not go outside with you at all. If someone new had to connect the Trailer and didn't know how. They would be lost. Very unprofessional location and I got charged for two days when I returned my equipment within the 24 hour period.

Gabriel M. 
Rating:
5.0

Customer did not leave a comment.

Eddie J. 
Rating:
1.0

The truck smelled terrible when we first got in. Upon opening the back part, the smell got worse! There was urine, feces, and vomit all over the back. I did not want to put my stuff in there at all. The man at the location was kind enough to wash it off for us and let us keep it for longer. But they should check the trucks before renting them out in such poor conditions.

LUZ M. 
Rating:
5.0

Truck needed repairs. Steering was loose.

John C. 
Rating:
5.0

This was a Phenomenal experience. I was totally dreading having to deal with renting a truck but this entire process was easy, happy, effective and highly favorable. I do not endorse or recommend things often but I can HIGHLY recommend this location for a U-Haul rental. Thanks for making this a truly Great Experience.

cliff K. 
Rating:
2.0

Make sure the computer is working properly so the next customer isn't waiting 45 minutes to get a trailer.

Billie B. 
Rating:
5.0

Customer did not leave a comment.

gary L. 
Rating:
5.0

1. The plug-in for the trailer lights didn't work. Fortunately, the agent had a second truck available wboch solved the problem, but with a significant delay. 2. There was no Operator Manuel in the truck.

gary L. 
Rating:
3.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Being that it was a gas station it was hard to find the drop off location. Attendant was reap ok ansible for staying inside so drop off was not as friendly as pick up

Burt B. 
Rating:
3.0

The address above was not my drop off location, I had to drop it off at 9444 Bandera Rd. San Antonio, TX 78250 so, do not put this survey on the above address, please. Barely found the place where we had to drop the truck to, did not even know it was a U-Haul. I explain to the employee that was there(didn't get his name) about the one issue I had and he told me he would look at it when he got a chance. The issue was the back roll up door, it open and closed fine for me all day Tuesday and Wednesday morning. Then after my last load to storage it open fine, when I was done went to close the door and it would not close. I notice the cable had come loose, don't know how that happened because we never hit it or anything else was done to it. So, I hope I was not charged for that because, I/we did nothing to make the cable come loose.

Lenny H. 
Rating:
3.0

Some sort of notice to see Shell station attendant for UHaul keys. As our email indicated no one available till 1:00pm although we had reserved for 9:30am pick up.

Sylvia R. 
Rating:
1.0

I was told the cost of my rental would be $329 for a one way trip from San Antonio to Beggs oklahoma. I picked the truck up late, around 10 pm. Never signed anything or recieved any paperwork which I thought was odd. Next day I recieved a contract via email and discovered that I had been charged almost $700. Double what I was told originally! It's July and HOT. The AC did not WORK! I called customer service to complain about being charged double and recieving broken ass equipment and was told that I would need to file a complaint... I thought that's what the hell I was on the phone with customer service for? Needless to say U-haul scams people and don't give 2 shits whether they steal money from your childrens mouths or not. $700 for a 500 mile ONE WAY trip with no AC is absolutely rediculous!

gary O. 
Rating:
4.0

Customer did not leave a comment.

Gene C. 
Rating:
5.0

The owners were very nice. We needed the truck at the last minute and it was quick and drama free. Thank you!!!!

lori P. 
Rating:
4.0

Customer did not leave a comment.

Steve S. 
Rating:
1.0

Do not rent out from that location service was poor

Samuel N. 
Rating:
4.0

Not really any problems. They had great rates and a very convenient schedule.

george M. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
5.0

Customer did not leave a comment.

vicente E. 
Rating:
4.0

Customer did not leave a comment.

Shaun S. 
Rating:
5.0

Excellent customer service! Would use again!

rachel K. 
Rating:
5.0

Customer did not leave a comment.

Diana P. 
Rating:
3.0

Truck was filthy, needs an alignment and the key kept getting stuck in the ignition.

Emily G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan C. 
Rating:
3.0

Customer did not leave a comment.

Paige S. 
Rating:
5.0

The personnel was helpful, but not kind,

Monica L. 
Rating:
5.0

Customer did not leave a comment.

rene C. 
Rating:
5.0

Customer did not leave a comment.

Darla C. 
Rating:
5.0

Very nice gentleman helped me fill up gas tank and moved U-Haul for me. The dolly had bad tires which he was aware of, but got the job done. The inside had coke spilled all over the floor other than that it smelled clean and ran great for my trip.

Virginia M. 
Rating:
4.0

Customer did not leave a comment.

nathan Z. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top