CHRISTINA W.
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Customer Reviews for Guinn Bros Daily Rentals Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Guinn Bros Daily Rentals Inc
Carl M.
Wow, completely different service from pick-up location! We arrived literally 5 mins to closing. The customer service rep warmly welcomed us & even brought a jack out & unloaded the trailer herself. Fantastic job!
Mack V.
Angie, continues to do a great job and provides a professional, positive experience for your customers.
David R.
Why try to fix it if it's not broken.
Timothy M.
Overall awareness
Barnabus E.
Great service! No issues
Richard B.
This may be a small operation but they are friendly, helpful and really have good equipment on property. The trailer I pulled was probably the smoothest I have ever pulled. High Mark's for this group
Clinton C.
Easy drop off very helpful
Johnny T.
Provide trucks with cruise control
Steven W.
all was good all the way around
rachel F.
Needed more staff on that day, but I am a business owner and I know that there isn't always a way to know when you will all of a sudden need more people for a rush. All and all, this location made it easy and simple to finish a large task that we wouldn't have otherwise been able to finish in time. Thank you all very much!
Johnny M.
The lady was very nice and professional
JOSHUA B.
We did an after hours drop off, did not meet anyone. The location was clean, and Dropbox accessible and easily found. Could have slightly better lighting at night, but that's the only thing I thought of and it's really not that big a deal.
Ronald H.
I was upgraded to a larger trailer for the same price when the one I requested was not available. I appreciated that since I ended up needing that extra space. I was also given options of where to return the trailer which ended up saving me money.
Gregory B.
Excellent location & service
Clinton C.
Excellent and you cannot beat that!'
Steven S.
Different Pick-up locale then requested. Store not open upon scheduled time, owner 20 minutes late. Truck cabin interior was disgusting, drinks had been spilled and previous customer trash was still present. If It wasn't for the fact that it was the only truck available I would have declined to accept it.
meisha S.
Nothing. Best customer satisfaction I've had in years. Heather was very helpful and friendly. Price was perfect and met our needs.
Randale B.
I had a wonderful experience the lady there was awesome!
Marilyn C.
I had a good experience with this location
bernard K.
Service was great !!
Anderson B.
Guinn bro's daily rentals goes above and beyond to make you feel welcomed from start to finish these ladies no what they are doing. Thanks Angela for your great service.
Marc J.
Mrs. Angela was very knowledgeable, helpful and friendly while helping me find the best option for my needs!
Christopher F.
The door on the enclosed trailer was a bit tough to get up. May need some servicing.
Timothy R.
Great experience, equipment clean and in good condition.
Michael S.
Such nice folks- super friendly
Jeanette L.
Very happy with the service
Thomas E.
Best place tp rent a trailer...the lady there is what makes this my go to ..to get a trailer always has things ready to get me in and out and she can load a trailer fast and correct
Alex M.
Front of truck was full of dead bugs, mostly the windshield. The transmission was messed up. The truck would not move until the rpms got up to 3500. Then it would jerk back for a moment. I could tell the transmission was not working properly and called the confirmation number, 901-366-2600 immediately. I was told the only thing I could do is call the roadside assistance number. The transmission acted up the whole trip and I spent a lot more money on gas than I should have all because the transmission was slipping. I called to make a complaint and I'm waiting for a response.
Dave H.
This is the best uhaul agent around the lady is always more than helpful and goes beyond the usual service you expect nowadays . Great
Micaiah R.
Our uhaul was not there for us to pick it up after our pickup location was changed to 20 minutes away. We then had to travel 25 miles to get a new uhaul that was 6 feet shorter than what we reserved, and then another 20 minutes for us to get back to our house. When we took it to our storage unit, a relay went out, and would not start. We waited 45 minutes to get a hold of a representative, and then another 3 hours before anything started to get fixed. We were supposed to pick up our truck at 6pm, and we didn't get it to our house until 12 pm. We couldn't move all of our stuff as planned, and now have to make a second trip back, which is 2 hours one way.
richard B.
I came in with a slight emergency and this location was all to ready to help. Very reasonable price. Very easy to deal with. Easy and very quick....I will definitely use them again.
Cathy R.
They were super nice and helpful considering my original location in Lexington, TN gave my truck away. This Henderson, TN location is great! They bent over backwards to make things right because of the other location giving away my truck. I cannot thank them enough!
Bob M.
Very convenient location. Mrs Autry was very helpful and made the rental so easy. Just needed the truck for a short move across town and she took care of everything. Thanks for great service.
nancy T.
Employees were very nice and professional. Answered all questions.
Kay P.
the girls & Brit who helped me were super! Really made it easy loading my truck on the truck dolly and getting me going. Super nice people.
Eric B.
I rented two trucks. One was clean and the other was dirty. Both worked mechanically great. Rented 80 blankets and half of them were not packaged and were soiled and covered in leaves and debris.
peter T.
Nothing that i can think of off hand. The manager,Angela and helper,Dave both went above and beyond what i could have even hoped for. Friendly, efficient, and professional. Best service and most satisfied i have ever been working with a business. Would recommend them to anyone in that area with a moving need. Thank you sooo much.
rindy V.
I original had a reservation to rent at Jackson tn airways blvd. For a pick up truck and trailer. They would not rent to me said I had to have a copy of my mortgage or rental lease agreement to rent. They told me they couldn't help me. Would not rent to me. Something fishy is going on there. I felt like I was discriminated against there. I went to Henderson TN the next day. The lady there was fantastic didn't have any problems but couldn't get what I originally wanted to rent because they didn't have it. SO we had to settle for a moving truck. Something needs to be done about the uhaul on airways blvd in Jackson tn. The Henderson tn one was fantastic.
Emily H.
Brakes grab a little.
Paul B.
You can't improve on perfection!!!!!! Paul Burkett
Debora H.
Great service Lady was great??
Kalisha B.
My driver side windshield wiper did not have a rubber blade and I moved on a rainy day. My location did not put a dolly in my truck and I requested one weeks in advance. The truck served its purpose, but I was unhappy with the attention U-Haul paid to detail:
Matt B.
Ms. Autry and her assistant were both friendly and professional. I will definitely use them anytime I need the services which they offer. Great to do business with!
Steve R.
Nothing...Excellent service.
Billy Jo S.
Nothing.
Mitchell D.
It was a pleasure dealing with the U-Haul folks in Henderson, TN and Buda, TX.
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