Customer Reviews for Guntersville Self Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

The staff here are not friendly at all and talk over you when you are trying to talk to them and get mad and yell when you continue to try and finish what you are saying. I have never had such poor customer service in my life. Do NOT book online. We rented a space there by accident , never moved in or anything. We called to try and get a refund so we could get a unit at the right place. The lady would not refund us but told us to call someone else. The number she gave us was for a man who said he had nothing to do with units for U-Haul. We called the 1800 number and they talked to her and she then changed her tune and told us she would refund us. We paid $36 and she only refunded $6 stating the $30 was administration fees that were none refundable.. which is a joke because all she did was literally pick up a phone and talk to us. 10/10 do not recommend. Since this incident I’ve heard this place is well known for poor customer service. But if you enjoy being talked over, not listened to, yelled at and not receiving a refund then book away. One receipt I got a copy of had the name Farrah as the employee. The lady that screamed and only refunded $6 dollars sent an receipt and the name on it was Stacye R. Go to the U-Haul storage unit beside Lowe’s. Amazing customer service and they apologized multiple times for the treatment we received from Guntersville Self Storage.

Rating:

2.0

Had to change pick up location because truck wasn't available at original location. Checking in at a closed location was ridiculous. Couldn't verify me. Had to give several phone numbers for them to call to ID me. Check engine light was on in truck. Originally paid extra for furniture dolly. Truck didnt have dolly or blankets.

Rating:

2.0

I had to remotely return my U-Haul as they didn’t open until 10:00. No customer service at all and never saw the inside of the building. I suggest going to a location with better hours.

Rating:

5.0

Staff was very helpful and accommodating. She was clear about my available options and a pleasure to engage in conversation with. Very down to earth person. I had rented an outdoor space to park a car for a few weeks and there was plenty of well lit secured area to do so.

Rating:

1.0

You changed the pickup location and then would not allow me to drop off at a different location much closer to my end location.

Rating:

5.0

Karen, the facility overseer was amazing to work with and She was very helpful and Understanding, and is so knowledgeable when it comes to, Due to her being so amazing At her Job, I Kept the storage unit for an Extra 3 months because I knew the facility would keep my belongings safe.

Rating:

5.0

I most definitely loved my storage experience with Guntersville Self Storage! If I ever have to rent another unit, I’ll go there! I love the relationship that I created with the office manager! I will recommend them to anyone, especially with their great prices and security.

Rating:

5.0

Karen was extremely helpful and wonderful to deal with.

Rating:

1.0

I signed up to use the mobile app. The barcode/QR code was not posted, so we had to call 3 different people being bounced around from each to get a code to unlock the box for keys. I was not offered anything for my problems or delays in getting to move. It was a HORRIBLE experience!! It ruined what was supposed to be a special day!

Rating:

5.0

Allgood.

Rating:

5.0

Your website was down which made it difficult to return truck after hours.

Rating:

5.0

I turned the trailer in while the site was closed so I never saw the inside.

Rating:

5.0

Good job

Rating:

5.0

These are really great people usually your just a number in the computer but not with these guys the treat you like your family I would recommend them to anyone that needs a a storage unit

Rating:

5.0

It wasn’t the fault of the place we hit the truck, but more blankets need to be available. They had none, that I know of. I know they didn’t when I had inquired a week or so, earlier.

Rating:

3.0

We ordered appliance dolly and they didn't have it ready or have one for us to use.

Rating:

3.0

Customer services is a joke, spent an hour on hold trying to get help with your self check in/return feature and still was never able to get to talk to someone

Rating:

4.0

Keep reservations. My equipment and pickup location was changed 3 times. I eventually drove 2 hours away for pickup . I was connected to scheduling where the person was very rude. I called customer service where an employee worked diligently to help me and helped me secure equipment.

Rating:

5.0

Enjoyed the experience, friendly customer service.

Rating:

3.0

Remove the sign pole in the drive through for drop-off for trucks with trailers. No good parking place to leave a truck with a trailer without blocking entrance. Spent way too long of time trying to park the trailer and truck without blocking entrance.

Rating:

4.0

Being my first time dropping equipment this location person wasn’t helpful

Rating:

5.0

The lady that took care of us was very friendly and helpful.

Rating:

2.0

Store was supposed to be open for another 15 minutes when I arrived. There was no posted sign informing us of their closing eary.

Rating:

5.0

Their staff was very courteous and helpful.

Rating:

3.0

The problem is not the location. The problem is the 24/7 system and processes. Needs to be more user friendly. You need to give the customer a heads up on the two personal contact references, so that way they can expect a phone call.

Rating:

5.0

The staff of Guntersville Self Storage did an outstanding job and went above and beyond to help me chose the right auto towing trailer. Process was super easy and fast! Highly recommend them for all of your UHaul rental and storage needs!

Rating:

5.0

I can think of nothing that needs improvement. The staff was great, very helpful and friendly. I'll be glad to recommend this location.

Rating:

5.0

This was the cleanest UHaul vehicle and facility I’ve ever been in.

Rating:

5.0

Amanda very helpful

Rating:

5.0

Amanda was very helpful and knew exactly what we needed

Rating:

5.0

Amanda Anderson at Guntersville Self Storage was very helpful and her product and process knowledge was outstanding.

Rating:

5.0

Took care of me, very personable business

Rating:

5.0

No improvement needed! Manager went above and beyond to help us! Thanks for the great service!!

Rating:

5.0

Everything I needed was available and the staff were great. If it is not broke don't fix it.

Rating:

5.0

Everything was easy and quick. Thanks

Rating:

5.0

Excellent service, excellent equipment, no changes needed!

Rating:

5.0

Jada was very congenial and went out of her way to insure I was well taken care of. I was very impressed and hope to use this neighborhood uhaul again in the near future for my transition from south Alabama to north Alabama. She was Great !! Thanks again !! Russell

Rating:

5.0

Jada was excellent! She is very knowledgable, helpful and friendly

Rating:

1.0

The person working at this location is very rude and provided terrible customer service! Never again!!!

Rating:

5.0

Everything went as planned. The manager was very accommodating and helpful.

Rating:

4.0

The online rental is difficult to navigate. But jada, at facility, was very efficient and helpful.

Rating:

4.0

I told the lady one of the tires has a slow leak on one of the tires. When i went back to pick up the same car hauler she said some one with u haul looked at the tire. When i loaded my car the tire was flat again so i put air in it again so that’s tells that’s all he did was looked at the tire. And by the way i will over charged when I rented the car hauler in Hahira, Ga

Rating:

4.0

Owner was helpful and polite!

Rating:

4.0

Cab was dirty with mud when I picked it up. Outside needed washing. Unit was brand new in great shape.

Rating:

5.0

Jada was fabulous. She could not have been more helpful. I would highly recommend this location to anyone!!

Rating:

4.0

You U-Haul can call and confirm like you are supposed to - I had to look up the number and call the pickup location myself. You U-Haul can actually provide the information input when the unit is prepaid to the pickup location and not waste our time good over the same information again. Based on your guarantee you owe me the $50 credit.

Rating:

5.0

Make them answer the phone and not let my calls go to the national Uhaul number which will not be answered. Every time I called them I got transferred to the national number and was on hold for a minimum of 30 minutes, sometimes as long as 1 hour. This is such a big problem that I will not use Uhaul again if I have any other options.

Rating:

4.0

staff went over and beyond to answer all our questions. was very helpful in reporting the minor damages we found before leaving this location.

Rating:

4.0

We reserved the truck for another location. On the day that we were to pick it up U-haul called and wanted to know why we had not picked up the truck in an entirely different location. About 20 miles out of the way from where we needed it. That meant a 40 mile round trip just to pickup and drop off the truck. After a great deal of conversation a truck was found closer to where we needed it. When you make a reservation (3 weeks in advance) you expect the vehicle to be at the location where you requested. We are not happy with UHaul's way of changing locations.

Rating:

5.0

Alicia is a great manager! For me, moving is just plain stressful. She was calm, confident, and super helpful. Than you so much.

Rating:

5.0

Keep traffic dept out of transaction. They input wrong date twice.

Rating:

5.0

Have better instructions for getting U-Haul when location is closed. Have better phone help that listens to what the customer is saying. Had a BAD experience since Uhaul said I had truck 2 days before I picked it up and when I called U-Haul after hours number, I had more issues for over 30 mins before scheduled reservation to pick truck up.

Rating:

5.0

Alicia was very easy to deal with. She has great suggestions and tips for a move. She makes a overwhelmed situation bearable. Thank you so much for the professionalism and attention. This is my go-to place.