The staff here are not friendly at all and talk over you when you are trying to talk to them and get mad and yell when you continue to try and finish what you are saying. I have never had such poor customer service in my life. Do NOT book online. We rented a space there by accident , never moved in or anything. We called to try and get a refund so we could get a unit at the right place. The lady would not refund us but told us to call someone else. The number she gave us was for a man who said he had nothing to do with units for U-Haul. We called the 1800 number and they talked to her and she then changed her tune and told us she would refund us. We paid $36 and she only refunded $6 stating the $30 was administration fees that were none refundable.. which is a joke because all she did was literally pick up a phone and talk to us. 10/10 do not recommend. Since this incident I’ve heard this place is well known for poor customer service. But if you enjoy being talked over, not listened to, yelled at and not receiving a refund then book away. One receipt I got a copy of had the name Farrah as the employee. The lady that screamed and only refunded $6 dollars sent an receipt and the name on it was Stacye R. Go to the U-Haul storage unit beside Lowe’s. Amazing customer service and they apologized multiple times for the treatment we received from Guntersville Self Storage.
Holly R | Overall ExperienceGuntersville Self Storage
22294 US Hwy 431, Guntersville, AL 35976(Debit / CC only No cash on rentals or returns)
Customer Reviews
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
-
![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$90.00
Per Month
- Interior
- Climate
- Rollup
- Rate:
- $90.00 Per Month
Drive Up Storage
-
![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$30.00
Per Month
- Drive Up
- Outside Level
- No Climate
- Rollup
- Rate:
- $30.00 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$30.00
Per Month
- Drive Up
- Outside Level
- No Climate
- Rollup
- Rate:
- $30.00 Per Month
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The staff here are not friendly at all and talk over you when you are trying to talk to them and get mad and yell when you continue to try and finish what you are saying. I have never had such poor customer service in my life. Do NOT book online. We rented a space there by accident , never moved in or anything. We called to try and get a refund so we could get a unit at the right place. The lady would not refund us but told us to call someone else. The number she gave us was for a man who said he had nothing to do with units for U-Haul. We called the 1800 number and they talked to her and she then changed her tune and told us she would refund us. We paid $36 and she only refunded $6 stating the $30 was administration fees that were none refundable.. which is a joke because all she did was literally pick up a phone and talk to us. 10/10 do not recommend. Since this incident I’ve heard this place is well known for poor customer service. But if you enjoy being talked over, not listened to, yelled at and not receiving a refund then book away. One receipt I got a copy of had the name Farrah as the employee. The lady that screamed and only refunded $6 dollars sent an receipt and the name on it was Stacye R. Go to the U-Haul storage unit beside Lowe’s. Amazing customer service and they apologized multiple times for the treatment we received from Guntersville Self Storage.
Holly R | Overall ExperienceStaff was very helpful and accommodating. She was clear about my available options and a pleasure to engage in conversation with. Very down to earth person. I had rented an outdoor space to park a car for a few weeks and there was plenty of well lit secured area to do so.
Mark F | Overall ExperienceKaren, the facility overseer was amazing to work with and She was very helpful and Understanding, and is so knowledgeable when it comes to, Due to her being so amazing At her Job, I Kept the storage unit for an Extra 3 months because I knew the facility would keep my belongings safe.
Devin P | Overall ExperienceI most definitely loved my storage experience with Guntersville Self Storage! If I ever have to rent another unit, I’ll go there! I love the relationship that I created with the office manager! I will recommend them to anyone, especially with their great prices and security.
Harley S | Overall ExperienceKaren was extremely helpful and wonderful to deal with.
Jane S | Overall ExperienceGood job
Craig G | Overall ExperienceThese are really great people usually your just a number in the computer but not with these guys the treat you like your family I would recommend them to anyone that needs a a storage unit
JOHN R | Overall Experience