Customer did not leave a comment.
KENNETH B
Customer Reviews for Gurudev King LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They did not know how to return a truck. I waited over 45 minutes finally was told by a woman over the phone I could leave and she would come in and take care of it. Addl money charged to my with NO explanation. I have more things to move and will most likely contact Penske
FREDRICK GTruck I wanted had a dead battery. I received another truck but no new paperwork so at drop off location they indicated that i needed to pay an additional fee of over $100 dollars because mileage and gasoline level was not the same. I presume it was due to old information from the original truck I was given. Will be complaining and disputing the additional charge
Belinda CThe worker there Marilyn was very rude and wasnt very knowledgeable about Uhaul. She kept trying to charge me a deposit. I had to get on the phone with a manger of Uhaul to receive help, he was even having a hard time with my contract. From the representative on the phone all the way down need training. Uhaul train your workers. I drove a 145 miles to pick up a truck and was swung around 99 times before everyone understood what the customer service representative had communicated to me. I sat at this location from 10am till 12 before I received the Uhaul. They were trying to charge me a deposit, from this location to the supervisor Nick. When that was never mentioned by the representative. Terrible experience Never again!
EUROPE B1. Took a little longer than I expected to secure truck from dealer, about a half hour due to attendant multitasking, running store and trying to rent out truck. 2. Came an hour earlier than expected which worked out nicely. 3. Light rain the day before really messed the windshield up otherwise truck was clean and well maintained. 4. Truck was at 1/4 tank and needed to get gas in order to reach my destination. Would have been nice to have a 1/2 to full tank, to make the short trip without getting gas at the onset. All those I spoke with at the dealer were very friendly and helpful!
RICHARD SNothing. They were very good.
Ron FNone of the employees knew how to use Uhaul software, had to wait for an off duty worker to show up. Check out took forever. My equipment wasn't ready for me.
KYNSIE ODrop off was at a busy gas station. Attendant didn't know how to remove trailer from truck hitch. Had to remove our selves and put front of trailer hitch on the ground. No buddy knew how to operate the jack.
Bill G