(1) Gurudev is an ARCO gas station I showed up a 9.50 am to pickup my trailer, one single employee on duty, not aware of any reservations apparently the U-Haul’s system was down, employee very rude and overwhelmed by the distraction of the gas station duties take her more than 1 hour to process my reservation, when picked up the trailer no safety pin was available, recommendations from the employee was to go to the location on 4011stockton hill Kingman and get one by myself.
ANDRE B
Gurudev King LLC
(U-Haul Neighborhood Dealer)
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How U-Haul Reviews WorkI arrived a few minutes before my scheduled pickup time. The U-Haul location was inside a convenience store, and there was only one clerk handling both the store customers and the U-Haul rentals. I had to wait while she handled another matter before she was able to assist me. Once it was my turn, the check-in process took about 15 minutes, even though I had already entered my information online ahead of time. The online check-in had indicated that contactless pickup would be available, but that was not an option when I arrived. After she showed me the truck, I reminded her that I had also reserved a furniture dolly. She realized it was not available and looked around the store for it. She explained that someone had apparently taken it and not returned it. She offered to contact another location to try to find one, but by that point I was already running behind, so I declined. I returned the truck later that same evening. Again, the same clerk was working alone. I waited in line, and when I was second in line, she announced loudly that everyone needed to leave the store because she had to complete her closing process and lock the doors during that time. I asked whether I needed to come back later, and she said I could either return after she finished or come back the next day. I left, picked up dinner, and returned about 45 minutes later. She advised me that she had removed the furniture dolly charge and completed the return. I handed her the key and left. The clerk appeared to be doing the best she could, but she seemed very overwhelmed and may simply need more staffing or support. Overall, the process was disorganized and inconvenient, especially considering I had completed the online check-in beforehand and expected a contactless pickup. I would not use this particular U-Haul location again.
MOLLIE SThe breaks on the truck were soft and may need some attt
John CGive them an estimated mpg so when they return the vehicle they can add gas according to the mileage. Going by the quarter tank is somewhat vague
JOHN MThe U-Haul mobile app process for 24/7 Truck Share was super smooth and efficient—taking photos of myself and the truck to get the lockbox code was easy, and following the step-by-step app instructions for drop-off later was just as effortless. Unfortunately, the in-person experience at this location was a different story. When I went to retrieve the keys from the lockbox, the employees were rude and had no idea how the mobile pickup worked. Even after showing them the app on my phone, they insisted they don't do mobile pickup and made me come inside to get the key from them anyway. On top of that, the parking lot layout was tight and difficult to maneuver while getting familiar with the location. The digital system and app walk-through are fantastic, but this specific location needs serious improvements in customer service and staff training.
STEPHANIE E