Nothing! My first time at Guthries and the staff were knowledgeable and friendly. The equipment I reserved was ready to go. I highly recommend them.
HAYDEN H
Customer Reviews for Guthries Self Storage County Line
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Guthries self storage was excellent. Equipment was in very good condition and worked properly. Staff was very friendly and helpful. Ended up renting a storage unit there too!
Ian PGuthries is the very best place to rent a uhaul truck or trailer. Excellent customer service each and every time I rent.
BRANDI MFriendly fast professional service. Would go to this location again. Everything was clean and safe.
WILLIAM AMuy buen servicios
Dallan PBeautiful location and superior customer service. Tiffany made our rental process easy and made sure everything was explained fully before we left. We will likely need to rent a van or small truck several times a year and we now plan to see her for all our needs. GOOD JOB!
TERRY HThe ladies were so helpful and explained all of the options when I asked. The trailer was very clean and tires and hitch all in great condition. Highly recommend!
Michelle HThe ladies here are very friendly and accommodating. It was a pleasure interacting with them.
JIMMY SUhaul did not inform me that I could not occupy this unit on a Sunday when I made the reservation. I wasted my time driving across town to find this out and lost money on the fees. Overall I was very dissatisfied by this experience.
Michael H | ReservationWould definitely choose to use this storage location again if needed in the future. Excellent facility, excellent staff.
Stephen F | Overall ExperienceAmanda was the young lady that took care of getting us set up with the trailer rental... very friendly, personable and professional. Thank you for the excellent help!
STEPHEN FAdd an arrow in the drive pointing to the office. It wasn't obvious to me where it was.
Charles PMy drop off location changed without my knowledge. I asked for a different location that was closer to my home, but got diverted to this one instead. Paying over $1300 for a truck and to have a faceless bureaucrat make that change is too much. Think about both customers when someone makes such changes.
GEORGE FLocation was 16 miles away from passing 1 other Uhaul dealer.
Brandon SActually never moved in due to problems with my vehicle. Plan to again use your facility on 1August 2025.
Gary H | Overall ExperienceAmazing customer service! Super friendly and quick. Thank you for a great experience
CASSANDRA WNo improvements. I had an amazing experience. The staff were great and super helpful and accommodating.
LAMYRA RGreat support from the agent at this location, both during pickup and drop off. I marked that the equipment was well maintained and the trailer functioned fine but was rather "beat up". The deck was adequate but was dented and bent through the middle. One of the pins that locks the rear gate up was difficult to remove and install. The agent said it was the 6X12 trailer they have used there many many times.
CARL SHighly recommended greeted outside quickly checked in
MARK LFantastic! Ladies were nice and VERY helpful in dropping off trailer.
Richard GNothing
KENNETH RHuge lot, new facility. Plenty of space to maneuver. Staff was very friendly and helped right away. Checked me in and provided e-receipt. Perfect. Saved time.
Richard RTiffany is always a pleasure to work with. Keep reservation at location where it was made. Otherwise move it to the reservation location w/o the $1.09/mile fee. This was quickly resolved by Tiffany - be nice if she didn't have to spend her valuable time doing so or cause the customer undue stress/effort
WILLIAM KNo left turn going south on County Line. Warning sign for tru-traffic going north.
TITO MEverything about the rental experience was great. Liked that it was hooked up and checked before I left.
ANDREW CProvide more clear signage for the key drop location.
Brian BGreat team, excellent service, very helpful.
GREGORY WStaff was amazing!
DREAMA MI have always received exceptional. Customer experience here. They really value their customers and work very hard to exceed expectation.
CANDICE BI absolutely love Tiffany and Sharon at this location. They have always been so nice and helpful. The James Clemens Winterguard team will continue to do business with this location!
Summer WI absolutely love Tiffany and Sharon at this location. They have always been so nice and helpful. The James Clemens Winterguard team will continue to do business with this location!
Summer WI gave up on U-Haul 20 years ago when a bad experience cost me $1000 (had to buy a new transmission after the dealer hooked up the wrong equipment). But Guthrie has restored me as a customer. They are excellent. Only place I deal with now!
Mark BI had a very good experience with uhaul, very nice staff. they made it a very easy experience . truck was nice and clean
EDDIE RReview of U-Haul at Guthrie’s – Madison, AL Had a fantastic U-Haul experience at Guthrie’s in Madison, AL! Tiffany was absolutely outstanding—professional, friendly, and incredibly helpful. She made the rental process quick and hassle-free, ensuring everything was ready to go without a hitch. The equipment was clean and well-maintained, and the customer service was top-notch. If you need a smooth, stress-free U-Haul rental, this is the place to go. Highly recommend! ⭐⭐⭐⭐⭐
RICHARD Fgreat service and good equipment
ANTHONY NNo improvement. The customer service rep at this location was professional, effiecient, and friendly. I would rent at this location again.
MICHAEL HFriendly courteous staff on the pick up in and the drop off in.
ROBERT RWonderful lady helped me, and saved me money!
TIMOTHY TThe ladies that took care of me were very kind and informative. They were thorough and even hooked up the trailer for me so it was done right. Highly recommend this location.
ARTHUR SExcelentes servicios
DARWIN MThe ladies at the office were absolutely amazing! They made my day easier and overall just better. Great experience, clean and nice area. Highly recommend !
DENISHA Rsuper friendly and very helpful employees
JOANNA SIt was clean but had a cigarette smell.
LEKIESEL BThe CSR was very personable.
SHOWANDA DKeep up the great work 💯
ANDREW BBoth of the ladies working at this location were excellent! They were completely professional, totally familiar with all of the equipment, and were a tremendous help! Their courteous, caring attitude took a lot of stress off my shoulders. Thanks so much!
THOMAS BTruck was not cleaned. Can smelled like an ash tray/smokers lounge. Had to deal with it all the way from Alabama to Colorado. Staff was friendly, but had to drive 25 miles from original location to get truck. Had to drive additional 5 miles opposite direction to get 18 furniture pads (reserved 24) and they had no utility Dolly. I made reservation months ahead of time at location 2 miles from house. 60 miles later we got back to house to start loading stinky, dirty truck with not enough pads and no dolly.
JEREMY WDropped after hours.
TROYCE GEasy pick up , customer service was excellent..
MELISSA PGreat place to store your valuables. The support team is wonderful and goes the extra step to assist with any issues
Ronnie H | Overall ExperienceVery satisfied with the unit. easy access and staff was above average for any questions that came up. Would highly recommend this business to anyone looking for storage.
Larry H | Overall ExperienceEverything was great! Just no longer need that unit. Would definitely use again
Barry R | Overall ExperienceEverything was fine… the only part that is really aggravating is when the city or county installed the orange cone thing at main entrance only allowing you to turn right when exiting or having to turn in only from one direction. Having a boat the water is left out of the property and I don’t want to have to turn right and then find a place to u turn.. county line road is to busy for all of that.
JEFFREY C | Overall ExperienceBest storage facility I have ever rented... the staff was absolutely amazing..
Rob K | Overall ExperienceTiffany is great to work with!!
Dale L | Overall Experience