No left turn going south on County Line. Warning sign for tru-traffic going north.
TITO M
Customer Reviews for Guthries Self Storage County Line
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything about the rental experience was great. Liked that it was hooked up and checked before I left.
ANDREW CProvide more clear signage for the key drop location.
Brian BGreat team, excellent service, very helpful.
GREGORY WStaff was amazing!
DREAMA MI have always received exceptional. Customer experience here. They really value their customers and work very hard to exceed expectation.
CANDICE BI absolutely love Tiffany and Sharon at this location. They have always been so nice and helpful. The James Clemens Winterguard team will continue to do business with this location!
Summer WI absolutely love Tiffany and Sharon at this location. They have always been so nice and helpful. The James Clemens Winterguard team will continue to do business with this location!
Summer WI gave up on U-Haul 20 years ago when a bad experience cost me $1000 (had to buy a new transmission after the dealer hooked up the wrong equipment). But Guthrie has restored me as a customer. They are excellent. Only place I deal with now!
Mark BI had a very good experience with uhaul, very nice staff. they made it a very easy experience . truck was nice and clean
EDDIE RReview of U-Haul at Guthrie’s – Madison, AL Had a fantastic U-Haul experience at Guthrie’s in Madison, AL! Tiffany was absolutely outstanding—professional, friendly, and incredibly helpful. She made the rental process quick and hassle-free, ensuring everything was ready to go without a hitch. The equipment was clean and well-maintained, and the customer service was top-notch. If you need a smooth, stress-free U-Haul rental, this is the place to go. Highly recommend! ⭐⭐⭐⭐⭐
RICHARD Fgreat service and good equipment
ANTHONY NNo improvement. The customer service rep at this location was professional, effiecient, and friendly. I would rent at this location again.
MICHAEL HFriendly courteous staff on the pick up in and the drop off in.
ROBERT RWonderful lady helped me, and saved me money!
TIMOTHY TThe ladies that took care of me were very kind and informative. They were thorough and even hooked up the trailer for me so it was done right. Highly recommend this location.
ARTHUR SExcelentes servicios
DARWIN MThe ladies at the office were absolutely amazing! They made my day easier and overall just better. Great experience, clean and nice area. Highly recommend !
DENISHA Rsuper friendly and very helpful employees
JOANNA SIt was clean but had a cigarette smell.
LEKIESEL BThe CSR was very personable.
SHOWANDA DKeep up the great work 💯
ANDREW BBoth of the ladies working at this location were excellent! They were completely professional, totally familiar with all of the equipment, and were a tremendous help! Their courteous, caring attitude took a lot of stress off my shoulders. Thanks so much!
THOMAS BTruck was not cleaned. Can smelled like an ash tray/smokers lounge. Had to deal with it all the way from Alabama to Colorado. Staff was friendly, but had to drive 25 miles from original location to get truck. Had to drive additional 5 miles opposite direction to get 18 furniture pads (reserved 24) and they had no utility Dolly. I made reservation months ahead of time at location 2 miles from house. 60 miles later we got back to house to start loading stinky, dirty truck with not enough pads and no dolly.
JEREMY WDropped after hours.
TROYCE GEasy pick up , customer service was excellent..
MELISSA PKeep up the good work
RODNEY PGuthries Self Storage County Line was an excellent location to rent a U-Haul truck. The staff was courteous, helpful and professional. The process for renting was handled most efficiently. Their hospitality, advice and support were very much appreciated.
JOSE VDifficulty with the app doing the return, after hours, but the person on the phone instructed me how to bypass that process, and I called the following day and had no issues.
JOHN SEasy drop off and return. Convenient location.
LEE DAlways Great customer service!
MICHAEL MStaff was very friendly and helpful. The office was spotless and the parking lot made it super easy to hook up the trailer.
MICHAEL RNothing it’s great
JESSIE LThe agents were awesome and the rental was as smooth as can be. I can’t think of anything I would change
MARK BFix the hole in the floor. Small one in the front right corner
RALPH SWonderful staff, very helpful. Highly recommend them for sure!
CASSEOPIA DPick up was phenomenal and very fast The lady that helped me was amazing. Only problem was, she had me sign the pre-trip inspection report with the current gas level and mileage prior to going to physically look at the truck. I trusted her because she gave me few extra miles and I went on and signed the pre-trip report. The owner helped me hook up the truck and trailer but never once offered to actually do the pre-trip inspection, great guy by the way. When I turned the truck in to the new location, it prompted to make me pay $55 for being over 55 miles. We made zero stops and had to pick the truck up 12 miles away from the originally agreed upon location. I only drove that truck 78 miles and U Haul says I drove it 139 miles. Overall, id recommend this location. However, If you pick up from this location. REFUSE to sign the paper until you have perfomed the inspection.
Craig AAs far as Uhaul experiences go, this was my best one ever. I walked in and was immediately greeted. The woman who helped me was very friendly and pleasant. I was out of the door and in the truck within five minutes. I’ll be hard pressed to use any other location in the future.
Christopher HGreatly customer service love it
JENNIFER AFast, friendly and courteous service . Equipment is in great shape. Very reasonable pricing.
DOUGLAS MEveryone is always a Pleasure
Kenya FGreat place to store your valuables. The support team is wonderful and goes the extra step to assist with any issues
Ronnie H | Overall ExperienceThe young lady who helped me did a great job, definitely going back anytime I need a truck
CHRISTOPHER CSpecifically tell what is needed before hand so you don’t have to purchase. Plus when this place tells you you can drop off somewhere else, you shouldn’t be told differently at drop off or be charged extra
kristy cThe AC wasn’t working properly and the app wouldn’t let me check the truck in on Sunday. Thankfully the location didn’t charge me the $25 to check the truck in when they got it Monday.
Amanda SI thought the experience was great, the staff was friendly. The lady at the desk even allowed me to practice backing the trailer up a few times so I could make sure I could drive it safely. I can't think of anything that would have improve this experience.
JOSEPH CThe primary issues I ran into are related to pick up and drop off locations. The pick up location was changed to a place that was about 20 miles from my home. While the pick up office did update the allowed mileage so that I wouldn’t go over, that still required additional time and fuel to cover the distance.
Matthew SThe only reason I rate it below average is because I had to drive 20 miles out of my way to get it and 20 miles back to my pickup location before leaving once again for my final destination…yet I was not given an extra 40 miles to make up for the extra distance (and time) I had to travel…then I was charged extra, due to the additional mileage. I passed multiple U-Haul places on the way to pick it up AND reserved the rental a week prior. Also, while using the app, it crashed several times (on a new phone). Frustrating experience.
Jeffrey HKeep up the good work guys and ladies
RODNEY PVery satisfied with the unit. easy access and staff was above average for any questions that came up. Would highly recommend this business to anyone looking for storage.
Larry H | Overall ExperienceEverything was great! Just no longer need that unit. Would definitely use again
Barry R | Overall ExperienceEverything was fine… the only part that is really aggravating is when the city or county installed the orange cone thing at main entrance only allowing you to turn right when exiting or having to turn in only from one direction. Having a boat the water is left out of the property and I don’t want to have to turn right and then find a place to u turn.. county line road is to busy for all of that.
JEFFREY C | Overall ExperienceBest storage facility I have ever rented... the staff was absolutely amazing..
Rob K | Overall ExperienceTiffany is great to work with!!
Dale L | Overall Experience