Customer Reviews for Guy Am Auto
(U-Haul Neighborhood Dealer)

441 reviews

4539 Lyndale Ave N   Minneapolis, MN 55412
(Corner of Lyndale & N 46th)

(612) 522-7156

Location Hours

  • Mon-Tue: 9 am - 6 pm
  • Wed: 9 am - 1 pm
  • Thur-Sat: 9 am - 6 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 10/3/2022 - 10/7/2022: Closed

Services at this Location:

Contact Us

(612) 522-7156

4539 Lyndale Ave N
Minneapolis, MN 55412
(Corner of Lyndale & N 46th)

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 6 pm
  • Wed: 9 am - 1 pm
  • Thur-Sat: 9 am - 6 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 10/3/2022 - 10/7/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Hardy A. 
Rating:
2.0

the parking lot entrance was blocked by a huge uhaul trailer, driving in was nearly impossible without going over a curb

Antonette K. 
Rating:
5.0

Customer did not leave a comment.

LaQuesha J. 
Rating:
5.0

service was very good and truck was very clean....

Scott S. 
Rating:
1.0

I was called by u-haul representative to let me know that they had to change my reservation to an even further location because my original location didn't have the equipment (two dollys) that I needed. I showed up to this further location and they didn't have any of the equipment that I was told this location had. I ended up having to move without the necessary equipment to survive, and instead of taking me 4 hours it took me over 8.

Cristina D. 
Rating:
5.0

The store owner and worker were really helpful in processing our paperwork quickly and got us going when virtual option took longer than expected and asked too many questions.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Chedor T. 
Rating:
5.0

Very friendly efficient service.

Chauncey D. 
Rating:
2.0

Timing got messed up by 3 hours. Moving blankets were stored in a cluttered garage with cats. Truck was dirty and had McDonalds bag in it.

Charlie G. 
Rating:
3.0

All went well

Vivian B. 
Rating:
5.0

Customer did not leave a comment.

DON S. 
Rating:
3.0

He said he would take care of an error in gas volume and missing blanket we didnt receive at onset due to vendor error. He said he would handle it but my card was billed for their gas error and incorrect mileage. He said that just so we would leave. Not funny.

Lori S. 
Rating:
5.0

Folx at the store I picked up from were nice! Cool store.

Jessica M. 
Rating:
4.0

Make sure the equipment is clean 👌 Equipment was well maintained

Sergio L. 
Rating:
1.0

Fix the transmission on the truck and check the driver license of the driver, and check the gas in the truck on return WITH the customer!!! Not days later ugh!!!

Shevon D. 
Rating:
5.0

Customer did not leave a comment.

Kelly K. 
Rating:
1.0

Very bad customer service the employee was very rude

Khadijo W. 
Rating:
1.0

Very bad area for your customers to have to pickup.

Daniel G. 
Rating:
2.0

The personnel was helpful, but the facility was less than inviting and was not very clean.

Gary R. 
Rating:
3.0

I had several difficulties with the Uhaul App and it's unlikely I would have been able to pick up and drop the truck off outside normal business hours. The app didn't "approve" the reservation to begin with. The lockbox for the key was empty because the locks had iced shut and the store owner was keeping the keys inside. The app couldn't recognize my odometer reading images upon drop-off, so I couldn't complete the drop off automatically. The store owner with the Uhaul drop box was very helpful however, and I managed to get everything squared away by going into the store and speaking with him.

Patrick W. 
Rating:
4.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

Ishmael I. 
Rating:
1.0

Be on time

Destanee W. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
4.0

Customer did not leave a comment.

Vincent R. 
Rating:
5.0

The owner at this location was personable, and extremely helpful.

Lana H. 
Rating:
4.0

Customer did not leave a comment.

Emma D. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Will use again in a couple of weeks.

DEAN T S. 
Rating:
5.0

Service was exceptionally great. Went above and beyond for us. Helped us manage a very stressful move.

MEGAN A. 
Rating:
3.0

Update website to include current phone number and pickup procedure.

David W. 
Rating:
3.0

Customer did not leave a comment.

PER W. 
Rating:
1.0

Customer did not leave a comment.

Randall H. 
Rating:
1.0

I prefer the Blaine location, this one was very unprofessional. Entry door was locked when I arrived. Walked around outside until I finally found someone. Went inside and he wanted me to check in on my phone. I wanted to add a driver and he said don't worry about it. The truck was dirty inside. It wasn't what I expect from a uhaul location. Next time I won't go there.

JEROME L. 
Rating:
2.0

We needed the truck at 9am as we were on a time crunch, when we went to pick it up they were unable to load our order and it took over 40 minutes to get the keys. I received an additional 30 dollar charge after dropping the truck off despite having added 30 dollars in gas. Don't plan on reserving a uHaul from this location until at least an hour after they're open.

Alan O. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Blake A. 
Rating:
5.0

Great experience

Tammy D. 
Rating:
5.0

Customer did not leave a comment.

Victoria H. 
Rating:
4.0

Customer did not leave a comment.

Rachel O. 
Rating:
1.0

Watch for broken glass, defective equipment and sketchy location.

David S. 
Rating:
5.0

Great service.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

ERIC A. 
Rating:
2.0

Customer did not leave a comment.

OSAYIMWEN O. 
Rating:
4.0

Customer did not leave a comment.

Abimbola J. 
Rating:
2.0

Review truck before customer takes. The windshield had a big crack and I called to tell you and then you tried to charge me for the repair.

Kerri T. 
Rating:
5.0

Phone charging not working

khadijo W. 
Rating:
5.0

Customer did not leave a comment.

Euplemia B. 
Rating:
5.0

It was a good experience, just could use a bigger sign to make sure it is the right location.

ROBERT A. 
Rating:
3.0

Nothing. It's just a small retail store. No bells or whistles. The owner was nice though

TRENANCE L. 
Rating:
3.0

Customer did not leave a comment.

Anthony K. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
3.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
5.0

Awesome customer service the owner of the store was nothing but a gentleman really nice guy and I really appreciated his help I would recommend going to this place to anybody I will be passing it information along to friends and family

Jedidiah S. 
Rating:
2.0

Phone number I was supposed to call for after-hours dropoff came up invalid. No instructions, so I pulled into the lot, locked the truck, and dropped off the keys and contract in the key drop.

Jon E. 
Rating:
5.0

Guy Am was outstanding in his custom service. Amazing people!!!

TARCHAND R. 
Rating:
5.0

Customer did not leave a comment.

Que G. 
Rating:
2.0

Customer did not leave a comment.

Keith R. 
Rating:
3.0

The gentleman was kind and helpful but when I arrived to deliver the truck he was on the phone and never interrupted his conversation other than to tell me to leave the keys. But he was nice.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Toi D. 
Rating:
3.0

Thanks for the help!

Daniel N. 
Rating:
3.0

Guy just took my keys and went on with what he was doing. He was too busy to properly check me in.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

brad D. 
Rating:
5.0

Customer did not leave a comment.

shatiera Y. 
Rating:
5.0

The gentleman that ran the shop, Sam, was absolutely wonderful.

Dave W. 
Rating:
3.0

Customer did not leave a comment.

Sara R. 
Rating:
3.0

The location is horrible

Mike M. 
Rating:
1.0

It was an after hours drop. The location was in poor condition. The neighboring bar was very loud and raucous. I left before completing the online after hours drop because of numerous drug deals and loud dealers yelling to anyone passing about "what we got". I will never use this location again. I'm sure the business was fine but the location was not acceptable.

Leonard M. 
Rating:
4.0

the only thing is the cab of the truck smelled of cigarette smoke.

Connie B. 
Rating:
3.0

Please see comments above.

Jeff E. 
Rating:
5.0

Customer did not leave a comment.

Phil V. 
Rating:
5.0

Customer did not leave a comment.

Cassandra H. 
Rating:
1.0

Had ya dropping off at wrong place again! Always seems to be a problem! Then raised price when we arrived!!

Deborah W. 
Rating:
5.0

great guys

Tonya H. 
Rating:
5.0

Customer did not leave a comment.

Sam E. 
Rating:
3.0

The only problem is I requested the UHaul location in Brooklyn Park that was 3 miles away from my location and some how they transferred me to a location that was an additional 30 minutes away in the city of Minneapolis. It was way out of the way and quite an inconvenience when they had the same truck at the Brooklyn Park location.

Chaun B. 
Rating:
5.0

Customer did not leave a comment.

Kim W. 
Rating:
3.0

The van I used may need a new transmission.

Susie D. 
Rating:
4.0

Sam was a nice person and respectful and professional. Thanks again

kaci B. 
Rating:
3.0

The people here are very very nice and the man who helped me was really helpful and nice. I would recommend this business absolutely. The office is kind of a dive, though, and it was in a sketchy part of town. My wife got harassed by passers by while she was waiting for me to complete the rental. I think if they cleaned up their office a bit and provided a waiting area and maybe better signage, this would be a better location.

Joe A. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
2.0

The person running the service was very friendly and helpful. The location was not so good.

DAVID L. 
Rating:
5.0

The gentleman was very helpful; needed to get bigger trailer and it was no problem. Took care of and got us hooked up and on our way

Barbara C. 
Rating:
4.0

Customer did not leave a comment.

Jaini F. 
Rating:
3.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Randy I. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline H. 
Rating:
3.0

Customer did not leave a comment.

larae R. 
Rating:
2.0

Should have asked me about the trailer. I left Mpls at 1pm with all lights working. As I approached Ames Iowa the running lights would not turn on. Pulled into and Ames Uhaul(Duff ave) spent 1 1/2 hours trouble shooting broken wire which shorted and blew the fuse on the truck. Super people at Ames!! The trailer running lights started blinking about Denver area and eventually stopped working altogether. I have an enclosed trailer but wanted the tandem axle and reliability of Uhaul. May not use Uhaul again the wiring on this trailer should have been replaced a long time ago—keep you equipment updated!

Carl S. 
Rating:
2.0

Was 30 minutes away from where i was so it was inconvenient. There was no one at the location so i couldn't mark that they were helpful! Overall it was a decent experience though.

Keegan M. 
Rating:
2.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

Very helpful person running this location. He explained what the first location did wrong with the paperwork

Roger W. 
Rating:
2.0

Know one was there and I had to call them then leave it the truck and flat bed

Corean P. 
Rating:
1.0

Onsite contact was not helpful and belittled my first experience with self-dispatch. It took a back and forth calling experience with CS support to get the info I needed.

George E. S. 
Rating:
2.0

I reserved a trailer from one location, but uhaul changed the location to one 20 minutes away without notice. Once I got to the second location I waited an hour for service. Unacceptable! Thumbs down, uhaul.

Ian R. 
Rating:
4.0

I did get a follow up call today and had to provide my drop off address. Perhaps this location didn't check the vehicle on with uhaul. Otherwise fast and convenient.

Eric L. 
Rating:
3.0

I booked the truck at a different location and was only notified of the change by an email without any reference to a change in location. The email went out after 5PM the night before my move. There should really be more of a notification, it was extremely inconvenient. Please change your policies on this. Seriously, I can't stress this enough. The email notification just had the subject "Your U-Haul order" so I didn't notice the address had changed.

Vanessa G. 
Rating:
3.0

The person at the location was a very good person. However, I am disappointed that Uhaul changed the location, two days before I was to pick up the trailer. When I made the reservation, Uhaul promised that I could pick it up at a more convenient location. I feel that Uhaul broke their promise with me, without warning and gave me no choice in the matter.

Erik S. 
Rating:
5.0

Quick and efficient pickup!

Valerie L. 
No reviews have been submitted for this location.

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