Kaylen L. on 7/21/2016
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There were people grilling/bbqing in the uHaul parking lot and blocking the entrance, so we had to wait until they cleared a path for us to get in.
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Jonathan C. on 6/28/2016
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Allow customer to pickup equipment at location requested when making reservation. There was a location a few blocks from where I needed to load the trailer with units in stock. I was sent 20 minutes away to another part of town to pickup the trailer.
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Rachel J. on 6/28/2016
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In the online confirmation process, please specify that your "desired pick up location" is not the official pick-up location. Causes lots of confusion & frustration when trying to finalize things for a move.
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Greg W. on 6/26/2016
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nice people
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John B. on 6/21/2016
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The gentleman needs to be changed. I have rented from other locations and had gotten good customer service. This location is not a place customers would want to go. He does not know how to speak to the customer and was very rude.
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Wes R. on 6/6/2016
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While I did request a 9am pick-up time, at 9:05am I got a phone call from the guy at the pick up location. "Where you at?" Was the first thing he said. After realizing who it was, I stated that I was about 10 minutes away. Traffic plus the fact that I was moving and nothing ever goes according to plan had me running a few minutes late. He responded with "Ok, well you've got 10 minutes. I have somewhere to be." Took me to the back room to swipe my CC, which I had already entered with the reservation. Then proceeded to talk about how UHaul had just hired some new girls who didn't know they were supposed to tell me exact times and not give me time Windows. He then gave me a truck bigger than I was supposed to have (not complaining) and then sent me on my way. Didn't walk me to the truck, didn't check the fuel or mileage (which was listed wrong because of him giving me a different truck). I don't plan on moving anything in the future but if I do, I'll be going with another truck rental.
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