Customer did not leave a comment.Vincent R.
Customer Reviews for Guy Am Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owner at this location was personable, and extremely helpful.Lana H.
Customer did not leave a comment.Emma D.
Customer did not leave a comment.Daniel R.
Will use again in a couple of weeks.DEAN T S.
Service was exceptionally great. Went above and beyond for us. Helped us manage a very stressful move.MEGAN A.
Update website to include current phone number and pickup procedure.David W.
Customer did not leave a comment.PER W.
Customer did not leave a comment.Randall H.
I prefer the Blaine location, this one was very unprofessional. Entry door was locked when I arrived. Walked around outside until I finally found someone. Went inside and he wanted me to check in on my phone. I wanted to add a driver and he said don't worry about it. The truck was dirty inside. It wasn't what I expect from a uhaul location. Next time I won't go there.JEROME L.
We needed the truck at 9am as we were on a time crunch, when we went to pick it up they were unable to load our order and it took over 40 minutes to get the keys. I received an additional 30 dollar charge after dropping the truck off despite having added 30 dollars in gas. Don't plan on reserving a uHaul from this location until at least an hour after they're open.Alan O.
Customer did not leave a comment.JAMES G.
Customer did not leave a comment.Blake A.
Great experienceTammy D.
Customer did not leave a comment.Victoria H.
Customer did not leave a comment.Rachel O.
Watch for broken glass, defective equipment and sketchy location.David S.
Great service.Joseph K.
Customer did not leave a comment.ERIC A.
Customer did not leave a comment.OSAYIMWEN O.
Customer did not leave a comment.Abimbola J.
Review truck before customer takes. The windshield had a big crack and I called to tell you and then you tried to charge me for the repair.Kerri T.
Phone charging not workingkhadijo W.
Customer did not leave a comment.Euplemia B.
It was a good experience, just could use a bigger sign to make sure it is the right location.ROBERT A.
Nothing. It's just a small retail store. No bells or whistles. The owner was nice thoughTRENANCE L.
Customer did not leave a comment.Anthony K.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Peter R.
Customer did not leave a comment.Wendy W.
Awesome customer service the owner of the store was nothing but a gentleman really nice guy and I really appreciated his help I would recommend going to this place to anybody I will be passing it information along to friends and familyJedidiah S.
Phone number I was supposed to call for after-hours dropoff came up invalid. No instructions, so I pulled into the lot, locked the truck, and dropped off the keys and contract in the key drop.Jon E.
Guy Am was outstanding in his custom service. Amazing people!!!TARCHAND R.
Customer did not leave a comment.Que G.
Customer did not leave a comment.Keith R.
The gentleman was kind and helpful but when I arrived to deliver the truck he was on the phone and never interrupted his conversation other than to tell me to leave the keys. But he was nice.Raymond S.
Customer did not leave a comment.Toi D.
Thanks for the help!Daniel N.
Guy just took my keys and went on with what he was doing. He was too busy to properly check me in.Robert C.
Customer did not leave a comment.brad D.
Customer did not leave a comment.shatiera Y.
The gentleman that ran the shop, Sam, was absolutely wonderful.Dave W.
Customer did not leave a comment.Sara R.
The location is horribleMike M.
It was an after hours drop. The location was in poor condition. The neighboring bar was very loud and raucous. I left before completing the online after hours drop because of numerous drug deals and loud dealers yelling to anyone passing about "what we got". I will never use this location again. I'm sure the business was fine but the location was not acceptable.Leonard M.
the only thing is the cab of the truck smelled of cigarette smoke.Connie B.
Please see comments above.Jeff E.
Customer did not leave a comment.Phil V.
Customer did not leave a comment.Cassandra H.
Had ya dropping off at wrong place again! Always seems to be a problem! Then raised price when we arrived!!Deborah W.
great guysTonya H.
Customer did not leave a comment.Sam E.
The only problem is I requested the UHaul location in Brooklyn Park that was 3 miles away from my location and some how they transferred me to a location that was an additional 30 minutes away in the city of Minneapolis. It was way out of the way and quite an inconvenience when they had the same truck at the Brooklyn Park location.Chaun B.
Customer did not leave a comment.Kim W.
The van I used may need a new transmission.Susie D.
Sam was a nice person and respectful and professional. Thanks againkaci B.
The people here are very very nice and the man who helped me was really helpful and nice. I would recommend this business absolutely. The office is kind of a dive, though, and it was in a sketchy part of town. My wife got harassed by passers by while she was waiting for me to complete the rental. I think if they cleaned up their office a bit and provided a waiting area and maybe better signage, this would be a better location.Joe A.
Customer did not leave a comment.Richard H.
The person running the service was very friendly and helpful. The location was not so good.DAVID L.
The gentleman was very helpful; needed to get bigger trailer and it was no problem. Took care of and got us hooked up and on our wayBarbara C.
Customer did not leave a comment.Jaini F.
Customer did not leave a comment.Stephen S.
Customer did not leave a comment.Randy I.
Customer did not leave a comment.Jacqueline H.
Customer did not leave a comment.larae R.
Should have asked me about the trailer. I left Mpls at 1pm with all lights working. As I approached Ames Iowa the running lights would not turn on. Pulled into and Ames Uhaul(Duff ave) spent 1 1/2 hours trouble shooting broken wire which shorted and blew the fuse on the truck. Super people at Ames!! The trailer running lights started blinking about Denver area and eventually stopped working altogether. I have an enclosed trailer but wanted the tandem axle and reliability of Uhaul. May not use Uhaul again the wiring on this trailer should have been replaced a long time agoâ€”keep you equipment updated!Carl S.
Was 30 minutes away from where i was so it was inconvenient. There was no one at the location so i couldn't mark that they were helpful! Overall it was a decent experience though.Keegan M.
Customer did not leave a comment.Gary L.
Very helpful person running this location. He explained what the first location did wrong with the paperworkRoger W.
Know one was there and I had to call them then leave it the truck and flat bedCorean P.
Onsite contact was not helpful and belittled my first experience with self-dispatch. It took a back and forth calling experience with CS support to get the info I needed.George E. S.
I reserved a trailer from one location, but uhaul changed the location to one 20 minutes away without notice. Once I got to the second location I waited an hour for service. Unacceptable! Thumbs down, uhaul.Ian R.
I did get a follow up call today and had to provide my drop off address. Perhaps this location didn't check the vehicle on with uhaul. Otherwise fast and convenient.Eric L.
I booked the truck at a different location and was only notified of the change by an email without any reference to a change in location. The email went out after 5PM the night before my move. There should really be more of a notification, it was extremely inconvenient. Please change your policies on this. Seriously, I can't stress this enough. The email notification just had the subject "Your U-Haul order" so I didn't notice the address had changed.Vanessa G.
The person at the location was a very good person. However, I am disappointed that Uhaul changed the location, two days before I was to pick up the trailer. When I made the reservation, Uhaul promised that I could pick it up at a more convenient location. I feel that Uhaul broke their promise with me, without warning and gave me no choice in the matter.Erik S.
Quick and efficient pickup!Valerie L.
When I made the reservation online I made it for the Plymouth, MN location. And so I based my estimated mileage on that location. And over night you guys moved me to the Crystal, MN location and the to the Minneapolis location. Which was an inconvenience while trying to make a deadline and added 30 miles round trip for the uhaul truck. I feel like I should be credited back some money for the additional 30 miles I had to drive after being told it was at the Plymouth location.Jack J.
Customer did not leave a comment.Adetayo O.
It's all good!john F.
After I parked the truck, a friendly man came out to get the keys but did not do any formal "check in." I would have felt more comfortable had we done a formal check in where we looked at the truck and gas gauge together (it didn't occur to me that I should have asked about this until after I left). Everything went fine, though.Elizabeth D.
Customer did not leave a comment.STEVEN S.
The vehicle needed 2-quarts of oil immediately and both wiper blades were overly worn. The vehicle was clean and the "owner" was helpful and cheerful. However, I did not understand why we had to pick up the vehicle so far away and at a non-UHaul service center.Donald M.
my reservation was "lost" it took me a total of 5 hours with customer service to fix the problem. most of the people at customer service were rude and hard to understand. I was given the truck a little under 1/4 tank of gas in it, returned it the way it was received and was charged.... i was also quoted $694 on the phone and it was $805. this entire experience was a disaster and completely over priced.Shae J.
Customer did not leave a comment.Phong V.
It was located in a poor part of town. The trucks are parked in a trash filled overgrown parking lot. Didn't feel too safe there. Our truck was clean but the side window could not be rolled up as air would scream through the truck. It was a very long ride with the constant airflow of the side window.Jeanine C.
Customer did not leave a comment.Sandy L.
Customer did not leave a comment.Brenda Y.
It's North Minneapolis. The people were very friendly.Ted G.
Customer did not leave a comment.CHRISTOPHER K.
Customer did not leave a comment.Mee X.
Customer did not leave a comment.Andrew P.
Customer did not leave a comment.Breanna B.
Customer did not leave a comment.Mallory B.
Not the pick up location that I requested but it ended up ok.Gregory M.
Customer did not leave a comment.Daniel L.
Maybe arrive to work on time reservation was made for 8:00 AM DID NOT get my uhaul trailer until 9:00 which made me behind schedule!Michael J.
The truck was almost new, however the previous renter left tar residue on the headliner, seat & seatbacks. We had to put plastic bags over the seats to use. Also driving halfway across town at the last hour to pick up the truck was unreasonable.Gary S.
Customer did not leave a comment.JACOB T.
Customer did not leave a comment.Katie M.
Customer did not leave a comment.alejandra F.