There was no one at the drop off location except for someone mowing the lawn. We needed to use the website to check-in but it kept telling me I was not at the drop off location even though I was in their parking lot. The mower came over and we were able to check the truck using his phone.RICHARD A.
Customer Reviews for Guymon Econo Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.KEITH D.
Vechicle was clean but was low on oil and rear tires were low on tread.Richard L.
Customer did not leave a comment.MEGAN H.
Customer did not leave a comment.DELVIN L.
Customer did not leave a comment.BILLY R.
Heidi Edwards went above and beyond when my wife and I went in needing a car trailer (we had just blown our engine traveling from Arizona to our home in Michigan). She was extremely helpful, pleasant as can be, made us feel welcomed in a town we knew no one, and made us feel safe. I would recommend this place 15/10 just because of Heidi.DANIEL LEE E.
Door was hard to open on the trailerMICHAEL H.
Have a live human being at the site, says it is open but not a single human being there.JOSE M.
Customer did not leave a comment.Darwin K.
Customer did not leave a comment.Jessica G.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.KIRK H.
Keep regular hours.PAUL I.
Customer did not leave a comment.CHRISTOPHER B.
Customer did not leave a comment.ALICE C.
Customer did not leave a comment.larry J.
Customer did not leave a comment.JOSE A.
Customer did not leave a comment.Betty K.
Had to go to the facility three times before someone was there to give me a trailer. The person who seemed to be in charge that day stood me up twice. at least the backup people were nice and came through on my third visit. It was very frustrating and cost me several hours of my time.Robert B.
No commentsJESUS M.
Keep a person at the place all the shift because I wait for two hours when she went to lunchAMBROSIO M.
We wanted a 15 ft truck and we were told that's what we got and it was only a 12 ftMark M.
Customer did not leave a comment.Cleburn W.
Customer did not leave a comment.TERRY S.
Customer did not leave a comment.CINDY S.
Customer did not leave a comment.Jody J.
Customer did not leave a comment.JANET R.
Customer did not leave a comment.Jared S.
Heidi is wonderful!!!!Elgie D.
Customer did not leave a comment.BLANCA M.
Customer did not leave a comment.Cheyenne S.
Customer did not leave a comment.James C.
Customer did not leave a comment.Barbara M.
No changes neededASHLEY C.
Customer did not leave a comment.BRENDA H.
Customer did not leave a comment.Brian A.
The rental went well,John T.
The very kind lady at this facility went way outta her way to try to help me.She was very helpful and very kind.Deborah M.
Customer did not leave a comment.Michael Z.
Good as it is nowAmerico D.
Customer did not leave a comment.Kenneth B.
Same, keep doing what you are doing, everything excellent.Bill L.
Customer did not leave a comment.Thomas R.
Customer did not leave a comment.James N.
Customer did not leave a comment.chad T.
nothing as everything was greatLyndol H.
Customer did not leave a comment.Melanie L.
The staff was very helpful.Deborah M.
Customer did not leave a comment.Tammie E.
Customer did not leave a comment.LINSEY M.
Love doing business with Noelle & Johnathon! Their Manager, Heidi, is a Gem!!!Elgie D.
Will definitely use next time need arises. Courteous and helpfulCheryl B.
Customer did not leave a comment.wanda R.
Nothing, service was really good!Jordan S.
There was a hand written not saying the person would be right back but no one came. When I called the uhaul help number I was extremely frustrated with their lack of help. I was in a brand new town with poor cell signal and was sent to an address that didn't exist when I could have saved money returning in Goodwell. The person on the phone suggested we just wait and return the next morning. It's a 18 mile drive one way. Suggesting that was ridiculous. I was beyond disappointed with the customer service I received. This was a completely negative experience.Maegan J.
Be more flexible with a request to change the location for returning the equipmentRobert S.
Customer did not leave a comment.Alice E.
Customer did not leave a comment.Scott M.
Customer did not leave a comment.Jeremy G.
Customer did not leave a comment.Russell K.
The manager who rented the Uhaul out to me was extremely professional, helpful and efficient and overall it was a very good service rendered.Charles C.
Customer did not leave a comment.wade W.
Dunno - Great!Daviid C.
Jonathan and Heidi were very nice and very helpful. They went out of their way to help me out. I want to Thank them for helping me out.. Thanks again, ShanonShanon R.
I would check into the internet/network connection. We had to go through the rental process twice because the program froze and lost all of the entered data.John K.
Trailer was in excellent condition. Clean and tires were practically brand new. No issues at all pulling it.Sean F.
Customer did not leave a comment.raymond M.
Customer did not leave a comment.Terri S.
Staff was very friendly and helpfulLALO G.
Customer did not leave a comment.Stacy N.
Customer did not leave a comment.Tenille M.
Customer did not leave a comment.carlos E.
The lady that took care of us was super sweet! But unfortunately we had to rate it Average based on the 2 1/2 hours we waited for her to get us into a U-Haul. The truck had hardly any gas and had some trash on the inside but overall we were happyJorge Aron M.
Customer did not leave a comment.Tony G.
I like the new location. Just a little small to move a 26 foot truck with trailerthomas G.
Big difference everything perfect.Annette L.
The lady at Guymon was very pleasant and the trailer was clean. She checked the breaks and turn signals and everything was working. When we went to load my vehicle up the next day one of the ramps was jammed in there. It took us over an hour to get it out. I don't ever haul cars so I didn't even think to pull the ramp out. It was very frustrating because we already had a bad experience the day before with the U-Haul truck we had to pick up in Norman because we made a reservation a week ahead of time and then a few days before we are moving there aren't any trucks around for another 200-300 miles.Johnny C.