Mrs. Gwyn is always so pleasant and great to work with. Her facility is warm and inviting. I honestly am disappointed if I have to go to another location. Yesterday she told me she had been a service provider for 20 years! That is unbelievable, not to mention extremely hard to find in today's working environment. I enjoy working with her and she is truly an ambassador for the company and to think she is 80 years young! Would love to see her in an advertisement celebrating the company's commitment to excellence!
JENNIFER G
Customer Reviews for Gwyns Gifts & Home Decor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental was very easy and the person at the store was very courteous.
LISA MAbsolutely the most lovely (out of many great) U-Haul locations I’ve seen in my over 30 years of military moves.
JAMES BGwyn was extremely friendly, helpful and accommodating. I would highly recommend renting from her and her location.
MARK HVery nice lady and helpful. Only negative was trailer signal lights didn't work. We were offered another trailer of similar size. Lights worked at first but once we left the lot they stopped working and we had to resort to using hand signals all the way from Florida to Virginia.
NATHAN AThis was not the original drop location for my rental. The original location had closed up and moved elsewhere. Therefore I had to travel to find another location to drop off the rental thus allowing the fuel to fall below the desired return level. This created an additional charge of $58.50 for the additional fuel to be placed by the location of drop off. Not pleased with this at all!
JEFFREY RLovely people. Beautiful place
Andrew SJust keep doing what you do now, a pleasant experience.
SHAWN AThis location has always provided superior customer service and maintained a sufficient inventory to meet my needs.
MICHAEL MEasy drop off. Miss Gwyn was great !
ROBERT WShe was most kind, but when informed of trailor lights didn't seem to care very much.
JACK LGreat customer service, it was a pleasure working with them.
JOHN GI had a fast friendly experience, they answered all my questions and was even to make a last minute switch for me for a bigger truck. Great service.
AMY RU-haul asks way to many questions on the app on to many pages.
DAHLTON GGwyns is a great place for uhaul rentals.
DAMON MThe Go to Place in LIVE OAK for your Uhaul needs. With years of exp and professionalish given this is hands down the best place to rent from.
MICHAEL Bthe hours of operation are different than posted but they were very helpful.
ISAAC RVery friendly service and I’ll use this location in the future. I will recommend this location too. Very satisfied.
Elizabeth SYour dispatchers are good at giving you the runaround when you call them. I’m speaking in general and it’s done quite often. Everyone wants to be a U-Haul dealer but they don’t want to be accountable
herb tN/A
KAWANNA SThis location Gwyns is a EXCELLENT location, BUT, don't even think about using the one that's out of town listed as THE FAST XPRESS LLC <<<<< this location, I had reserved at that location to pick up at 5pm on Friday, I was there on time but the representative was NOT, there was 2 trucks at that location ONE a junker beat up truck, I called the out of town location XPRESS asking when they were going to arrive & they stated 20 minutes, well it was a HOUR before the XPRESS rep arrived & then they wanted me to take the beat up truck when they had a good truck sitting in the field, I called the UHAUL online service & changed my pickup to Gwyns where I got EXCELLENT SERVICE, but THE FAST XPRESS LLC fiasco screwed up the whole schedule of my whole trip
JOEL HThe Lady at Drop Off, was so nice and kind.
raymond pTrailer had a bad tire causing a bad shake while towing. I alerted the drop off location.
MICHAEL SN/A
TIMOTHY LFirst of all I have not rented a uhaul in over 5 years not because I don't like uhaul but haven't had a need for one. Secondly I have been receiving emails from you about other people renting uhauls two have been friends of mine that I have had nothing today in renting a uhaul so if I continue to get emails from you I will report whoever you are to the proper authorities so do not send me any more emails concerning anyone.
EDWARD FExcellent customer service.
James BFriendly and professional staff. All was great. and easy.
DARRY HGreat as always
ERIC PVery nice all the around.
Marty SStaff was GREAT !!!
KENDALL GWe were not given a dolly to use but was still charged for it.
Sonya RTook all my deposit money
AADONIS KThe place I was originally sent to was not able to be found. I found the current drop-off location on Google and she was very accommodating with the return
PIERRE AGwyn was the best!
BRYAN DTodo estuvo muy bien excelente
Douglas RBecause. Of false information. I will not recommend you to no one.
cheryl pI will recommend Live Oak FL location any day. The customer service was on point. Thanks a lot.
Kawanna SVery content with uhaul, ty.
Mary Dvery friendly and helpful. would highly recommend
Donald Dafter hours and did not see anyone just dropped off the key. the location was not on the initial places to drop off.
shawn HI received great service with Ms Dorthy at Gwyns Gifts and Home Decor. She was very accommodating to the last minute reservation transfer, and was very knowledgeable of the products and travel information. The trailer was in a good location for hook-up and was clean and ready to go. I appreciate all her assistance. Thank you
Sheri WExcellent and fast pick up center including courtesy call when our rental truck was available early!
Carol KGwyn's Gifts and home Decore is the only place i would recommend renting a trailer or truck from. I always receive excellent service at this location. As a matter of fact, I have been directed to other locations to pick up equipment in the past and always there is a problem. Either they are closed {always} its way out of my way, unpleasant or non-friendly. Dirty and unkept. I am a frequent renter and the ONLY place I do good Business with is Gwyn's of live oak FL. Thanks Gwyn.
Greta CGwyn met us at the door and helped us breeze through our truck return. She was friendly and very welcoming to our new community.
John CWhen I rented online from the location that I wanted which was Gwyn's gifts, I received a phone call from Uhaul stating that my location didn't have the rental I needed and sent me somewhere else. I got to the location and no one was there. I called and was told I'm sorry but it will be an hour before I can get there. I went to the prior location I wanted and they did indeed have the truck I wanted to rent. I was able to have Gwyn's gifts to change my rental to her. If you try to rent and this happens to you please call your rental location of choice to verify.
Bobbie JRevamp your system. If you reserve equipment make sure equipment is at that location and don’t change pu locations midstream
Steve TThis site was excellent for me. I had other things to do in town and this location gave me an excellent starting point. I have recommended to a friend for his future relocation. The equipment was clean and ready for us to sign the papers and go. The truck performed well for the trip. Definitely on the list of “do it again”!
NANCY HGwen, very sweet. Helpful with my questions.
Sharon PGwynn the UHaul rep was knowledgeable and very helpful! This will be my go to location for any future needs here in Live Oak, Florida!!
EARL BThe lady that owned the shop where I rented the truck was one of the nicest ladies I ever delt with
alan dSuper helpful
THOMAS EAmazing customer service from this location and staff. Their internet was out due to the hurricane and the owner was on her phone with her family making sure everything could be done so we could make the move in a difficult time. Above and beyond to make things work for us. Thank you!
St LHave the preferred trailer size available
Robert LTrailer was parked under a tree and had a bunch of leaves in it. Handwheel on trailer hitch was hard to operate due to a lack of lubricant. Everything else went smoothly.
Stephen BTo have some to give a proper equipment.
HECTOR Q