Online application took 40min to verify, online representative ended process two times without explanation. Staff at facility said they cannot help with the U-Haul and it's all done online. No where to park at the facility, even when returning truck.... Overall very poor experience.Kyle B.
Customer Reviews for H R Autoworks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location is awful. Staff is rude and parking lot is cramped and stressful to turn around. Was not a great start to an already stressful move.Brianne P.
App for pick up and returns failed when trying to add photos. App is a great idea, but you need to put some money behind hind it and expand your QA testing. Recommend we keep photo's of the driver, and the driver licenses in our profile and not have to add with each rental.Alan R.
The engine light was on the whole time, I took the truck anyways and it works fine. Just try to keep the truck in better shape.Yohan P.
It's a small operation, so that needs to be accounted for in expectations when picking up or dropping off the equipment. Additionally, furniture dollies flat, square, four-wheeled) needed weren't available and with the delay in pick-up we couldn't go elsewhere to get them.David T.
Showed up at 9:30 to pickup truck but person didn't show up until 10.Darrin L.
The live verification was not completed on their end so I had to miss my initial reservation.Caitlin T.
Very HelpfulPhil G.
Was a little concerned for my safety during drop-off after hours.Jon K.
Hellertown Road location was awesome I will now moving forward rent my U-Haul trucks from there, I will never go back to Stefko boulevard in Bethlehem. They are mean there and very grumpy.Looks like the Stefko Boulevard in Bethlehem Pennsylvania location seems like they had a hangover and took it out on the customerAaron G.
This was a terrible experience. When we called to confirm our rental, the person had no idea what we were talking about and told us the woman who we needed to speak to wasn't there - yet we were running late from our requested time. When we got there, the people were not only unfriendly but completely unprofessional. They barely spoke to us, seemed as though we were bothering them and told us the woman we needed wasn't there. We had to wait at least 10-15 min for the woman to get there. She was fine and helpful but it was overall a very poor experience.John C.
Customer did not leave a comment.Amber J.
Get your trucks out of thereAlexis C.
Dropped it off on the due date at the location on my contract. And I only had to return with half a tank gas and I returned it with a full tank. Got a call from UHaul two days later saying I did not drop it off . Then U-Haul tried to charge me 40.00 for an extra day. I have used U-Haul many times and was very disappointed.Susan S.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Anthony L.
No one was at the UHaul pickup location. We were scheduled to pick up the UHaul at 9:00am, no one was at HR Autoworks at this time. We called four different numbers until we reached someone at the business. They arrived 45 minutes after the pickup time was scheduled.Bryan S.
Customer did not leave a comment.Craig H.
Pick up said 9 am. They were not open when I arrived. I had to wait 30 minutes for the lady to show up. I rented a dolly and 6 blankets with my U-Haul. She gave me 3 blankets and no dolly. Also they never told me where my drop off location was. It ended up being 30 minutes from my apartment when there was a drop off location right down the street from my apartment. Horrible, Horrible, Horrible service. Will never go back againBrittany K.
Couldn't find anyone to help me for awhile. No one was in the office. When the guy finally came out of the back, he just took the key. Said there was nothing else to do. No receipt. Then he charged me $22 for gas. The pickup location had the mileage and gas wrong. The guy signed the paperwork and said call him if there was an issue.Larry D.
Customer did not leave a comment.Monica P.
Lady was very friendly though she didn't have any of the information I had already given to UHaul. I don't blame her at all UHaul was terrible.Ryan S.
Everyone I interacted with at HR Autoworks was friendly and very helpful. The truck I rented was very clean. Other U Haul places I called in the area as well as the corporate number were very rude, unprofessional and unfriendly, but HR Autoworks and the people there were awesome!Michael S.
Customer did not leave a comment.JAMES C.
The experience we had was very poor. First the truck was at a different location than the original place we booked online. When arriving to pick up the truck, there was no one there to help us, we had to wait 30-40 minutes for someone to arrive. Our reservation could not be found so a write up had to take place. Once we got our truck and left, the oil gauge kept going down so we returned the truck due to our 3 hour drive with it. We got another truck and the fuel on the sheet said it had a full tank but it only had a half tank (which was reimbursed to us upon return in State College). Overall, the experience makes us not want to use this facility again nor would we recommend to someone else. If we could rate it below poor we would. The experience upon returning our truck in State College was excellent, even though the original reservation showed up a different address, they found us in the system and customer service took care of us promptly and credited the gas mistake.Sheri M.
Location not naked that is steerable. Its rundown and down right scary. Terrible spot,no parking. Cant believe u deal with this place!!!!!richard H.
Customer did not leave a comment.Kathy C.
The parking area was small and crowded.Stephen I.
was told "just leave it with the keys".Alyssa C.
Customer did not leave a comment.Tara M.
Unprofessional, very delayed in actually getting a truck for what should have been a quick and simple move of four small pieces of furniture. I'll never use u haul again!WILLIAM K.
Customer did not leave a comment.WILLIAM M.
person handeling u-haul was late (didn't even know I was coming) and had to wait 45 minutes. The garage owner was so upset he started yelling at me about how much he hated dealing with the trucks and he would never do this again. (the late person was his wife). He apologized to me when I got in the truckrichard F.
Tank was not full what I signed for, and when I filled the tank from 3/4 even though I signed for "full" I was still charged for 2 gallons.Connor M.
They only had the one truck, The U-Haul rep was 1/2 hour late, the mechanic checked the fluids and topped them off but did not check the tire pressure. The pass rear tire was low and we had to stop for air twice.Raymond J.
Nothing at all had excellent customer service well informed and I would definitely refer to friends this location 944 hellertown rd Bethlehem thank you for your servicesMilady C.
This location was horrible. The representative showed up 45 min late and the alarm was tripped and the police showed up and interigated me when waiting to get the uhaul keys.Tiffany M.
Needed to rent a trailer to move a snowblower. Found out that Uhaul would not rent to Ford Explorer owners. Why? Who knows, but this is something Uhaul need to fix and fast. The trailer was needed for less than 1 hr so the owner helped me out be loaning me his own truck. I am greatful that the owner prides himself on customer service.JOHN H.
No issues. Another great rental from Tom @ Green Auto. The UHaul site was down but he took his time to look up the characteristics of my vehicle (QX56) to make sure it wouldn't have any issue towing the trailer I selected. Very good service.ERIC A.
This location actually repairs some of the UHaul fleet and is very knowledgeable about the conditions and road behavior of each trailer. I have rented multiple times and had the fastest turn around time. They answered all my stupid questions and had me on my way in no time.ERIC A.
on time with pick up, and freindly courtious staff.robert W.
owner dose all he can for his customers! great place to do busniss at,TOM D.
Far to expensive for a 3 hr rental.NICOLA Z.
Customer did not leave a comment.Daniel C.
this location go's out of it's way to service the custemer ! i'm in the moving buisness and i will use them from now on cant get this service from the corprate office gose to show the little guy is still better!!DOUGH A.
This location was fantastic. The owner went above and beyond to get and have a truck ready on the busiest days of the U-Haul year, Sept. 1st and 2nd. Even though there are closer locations to my address, I would drive a little longer to rent from this location again.IGNACIO R.