The app allows you to pick counter help. No help. The man acted like he did not even want to help. To top it off they double charged my credit card. WORST RENTAL EXPERIENCE OF ANYTHING I EVER RENTED. GO TO UHAUL IN PERSON . CAB WAS COVERED IN DOG HAIR AND IT SMELLED LIKE DOG......Andrew D.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Bethlehem, PA 18018
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- 1.5 Average Customer Rating
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I dropped off the truck on the same day as I picked it up but they still charge me for an extra day. The location was close when I dropped off the truck. I called the 1-800 number and waited for an hour before I gave up and hung-up. I tried the chat via the website and I was told that I would receive an email about the situation and I have not received anything after a full day. I'm extremely disappointed with the latter part of the transaction.Hilton R.
This is not a uhaul store but an appliance store that happens to allow the uhaul truck to park in their lot. The person who owns the appliance store was supposed to help me get the rental truck. He lied in the beginning and said he was not affiliated with uhaul. I ended up on hold to speak to a uhaul representative for about 25 mins. They were able to help somewhat but I still had to rely on the appliance store owner to finish the contract. He was unable to follow the prompts on the ipad (and it was simple). He ended up thrusting the ipad in my hands and I checked myself in and completed the contract without his aid. The process took over an hour of my precious moving time. He was so unhelpful and the process was so tedious that I was nearly in tears and basically begging him to help me. I've rented many uhaul trucks and never had an issue. I am very careful not to leave negative reviews unless its truly warranted and in this case it is. This location should be completely removed so people don't have to deal with the appliance store owner.Megan K.
Make getting a valid adjustment easier. I have spoken/emailed several individuals and none have been able to resolve my issue.John D.
I took 20 pictures of my license and 3 selfie's just to rent a truck. I took me at least 30 minutes before I got approved for the rental. No goodJoseph V.